BMW of Bellevue

Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of Bellevue:
Purchased a new 2007 Z4M Coupe only to discover that the car had significant repaired body damage. Estimate to repair the poorly repaired damage came to $3000.
Dealer offered to repair the damages to my satisfaction. I declined their offer and request either return of my trade-in or a like undamaged new car.
Dealer exchanged the damaged car for a like new car.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Bellevue:
Service department is deplorable. Online appointment scheduler tells you that you have an appointment, but when you show up, they have no time to fit you in. I had three warranty issues, and they argued with me on every one. Two they said they had fixed were not even touched. The service manager personally guranteed that things would be completed and they still weren't. I love my BMW (purchased from an out fo state dealer), but go anywhere else you can for service. I honestly don't see how they are still in business. I have two friends that did not get their issues resolved with BMW of Bellevue until lawsuits were threatened (that they would clearly have lost). Stay away!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of Bellevue:
I enjoyed working with Mark in my new lease of a 3-series. He was very friendly in giving me the facts I needed, and also for being patient with my decisions. He allowed to me to take my time in determining what I really wanted, rather than trying to "influence" what I should have. When it came to finding the right price, I felt that he really advocated for me, and I appreciated his efforts in getting the deal done.

Overall, I have not had any issues with this dealership, from sales to service.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Bellevue:
I have had my bmw for 3 years and the service at bmw of bellevue is horrible. Some of the folks are great but unfortunately, it does not make up for the overall experience which has degraded significantly over the years (since autonation bought the dealership). What is even more remarkable is that I called bmw corp customer service asnd the arrogance of the bmw rep on the phone was just a wake-up call that this brand may not survive for long if they continue to ignore the customer. I strongly suggest that they take a walk into the lexus of bellevue dealership to experience true customer service.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of Bellevue:
I have bought 4 new cars in my life and the experience at Bellevue BMW was by far the worst. Oh sure, the actuall purchase went fine, they were professional and polite when trying to get my money, it was later that everything fell apart- read on...<br><br>First I had a 'due bill'. Contractually promised work to be fixed after purchase- they took *3 months* to complete my due bill and my car sat in their shop most of the time, with no-one working on it. Every day I called to say 'how's it coming' the same reply every day 'we're working on it'. I worked close-by and started going down there at lunch and saw my car sitting in the back lot collecting dust every day(this just after the service manager saying 'we're working on it right now'). They were supposed to fix a rattle in the dash, some bodywork on the rear quarter panel, and I swear they simply did *nothing* I suspect hoping that I would cave in and say 'just give me my car I don't care about the work you promised- forget about it'. But it was only after threatening a lawsuit (in writing!) that they fixed the work they promised to do at the time of sale. An absolute nightmare unparalelled in any of mine or any of my friend's experiences.<br><br>To make it worse, they talked me into paying for an extra year of the 'maintenance plan' saying the car would need an expensive brake job and a clutch just about the time my factory maintenance plan ended. Well guess what? They lied. I paid $400 for an extra year of 'maintenance' only to find out in a subsequent visit (when my clutch went out) that neither the clutch nor the brakes are covered by the 'maintenance plan'. What a rip off! To sue them for lying would be my word agains theirs so guess what - I lose. What a burn! Oh BTW, at purchase time, they will refuse to give you a list *in writing* of what the maintenance plan includes. I would never buy anything from this lying swindling dealership again. Again, I'm used to car dealers as this is my 5th, but these guys are the sleaziest by far. <br><br>Note: anyone who gave them 5-stars only did a *purchase* and never had to come back for any work/service/promises made. Buyer Beware! BTW- several people I work with at a large software maker (hint-hint) had the same kind of experience from Bellevue BMW. We all go the extra drive to downtown Seattle BMW now and have had great experiences. SERIOUSLY recommend going to Seattle BMW instead. Good luck!<br>Jeff Martin

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Bellevue:
The sales rep wasn&#8217;t even sure of available options up to the point the car came to the dealership. He actually had to run and check on the real car whether some options are included. At the time of the delivery I discovered that autodimming mirrors have to be ordered separately (or with Premium Package). After adding $200 to the vehicle price got Dimming Mirror with Compass installed. I scheduled the appointment to connect the mirror. <br><br>During the next week I noticed that rubber window trim on the right front door has a defect-notified the dealership. <br><br>On the first sunny day noticed small scratches on the instrument cluster and the wood trim under the shifter. At the time of appointment reported the problem to the service advisor. <br><br>Next business day returned to pick the car &#8211; discovered that the driver&#8217;s door interior had been scratched. I refused to pick the car and kept the loaner for another day as the service department were about to close down. <br><br>Next day picked up the car just to found that the black scratch in the door was &#8220;scratched off&#8221; leaving small white spot&#8211;reported it immediately and got advice to bring it back in some days for a fix. <br><br>Service rep refused to fix scratches on the trim and instrument cluster because as he stated it was &#8220;sales&#8221; not &#8220;warranty&quot; issue&#8221;. I contacted the head of sales department and got assurance that they will fix the problem. <br><br>Drove the car home, just to discover that the rubber trim haven&#8217;t been pushed into the place and was sticking out of the door line for about 1-1.5 millimeters. <br><br>Next business day&#8211;dropped the car to the service to fix the white spot and reinstall the trim. Asked the service manager if he agree to install rear mud flaps (purchased separately) to compensate me for time lost during number of visits caused by his stuff failures. He agreed to install them for free.<br><br>Got my car back with the next problems:<br>1. Scratches on the Instrument Cluster <br>2. Scratches on the Trim under the Shifter<br>3. Restoration for the white spot on the bottom of the door done badly&#8211;the surface was polished and differentiates from surrounding.<br>4. Mud flaps installed badly<br>a. On both the small piece of plastic that should be removed (step 1b of installation instruction), wasn&#8217;t removed but pushed against the car surface.<br>b. left rear flap miss fitted <br>i. has visible opening between the fender surface and flap<br>ii. attached loosely, looks like plastic peg (step 8) is not holding<br><br>Brought it back to dealership (4.a) (4.b.ii) fixed - agreed to live on with (4.b.i). Agreed to go on with small scratches on the trim under the shifter<br><br>Dealer refused to replace the scratched instrument cluster - suggested to return me money on the car and suggested to me to look for another brand of the car (a joke?) - I refused, because there is no similar car in stock and there is no way to order it anymore and most of all I love the car - BMW rocks! <br>I scheduled an appointment to replace entire interior lining of the drivers door. <br>I opened an &quot;non-collision&quot; claim with my insurance for instrument cluster - the representative of the body-shop confirmed the scratches on the cluster and produced an estimate ~$600 to replace it. My insurance will go against the dealership insurance to recover my deductible.<br><br>Conclusion: Avoid BMW of Bellevue at any cost; inspect carefully newly delivered cars, as the guys just don't care about the quality of their work.<br>

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Bellevue:
Salesman was a joke when I got the car 3 years ago, but I wanted a BMW, so I put up with him.<br>Since then, every time the car needs service I cringe at the thought of going to this dealer. Their service dept is a joke. In 3 years, they were never able to fix the car properly or at the first attempt, and gave me all kinds of excuses for not fixing the car. To top things off, I went to pick my car up after Inspection 1 (they called me and said it was ready) and they had LOST the car!. I waited 45' and finally went out on the lot and found the car myself, it had not been washed and was full of greasy fingerpints and stains. By the way, they also lost the paperwork for the work they did. At this point I just want the lease to end so I can give the car back to them and go get something else. A shame, because the car has not been too bad, but getting small things fixed is a challenge that's not worth my time. Last year it took 5 weeks to fix a xenon headlight, I had to drive with a single (pax side) headlight during the winter because they could not accomodate me for a headlight replacement. I only got it replaced after calling BMW cust svc, and I feel if I had not called the dealer would still be looking for a spare headlight today.<br>I've never (after 30 years of car ownership) experienced service this bad, and I had my share of japanese/domestic non- luxury cars in the past.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Bellevue:
I had been there many times for a variety of service and maintainance. Seems like they usually break something in my car when you have them fix 1 or 2 things. Sometime they forget to do items in a list of things and still attempt to charge. The management there lack customer focus. I was complaining about the service to their manager after talking to the useless BMWNA customer rep. After the manager know I was also have service done in another independent shop. His attitude changed 180 degree. I think they are the worse BMW service center I have been to. I would not recommend anyone bring their car there.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Bellevue:
Would I recommend this dealership? Yeah if I had any enemies. This place is horrible.<br><br>My Z3 top wouldn't go up so I went to their website and made an automated service request. Well, it kept messing up so I called. They said, its faxed to us and to call back tomorrow. Called back, they said, &quot;we didn't get it.&quot; So I spoke to a lady about an appointment for service. She told me 3 weeks out, (contradictory to what the web site said) anyway I made an appointment. <br>The day of the appointment I got there and no one would help me in the service department. They just looked at me like I couldn't afford a BMW and therefore I am in the wrong place. Finally, I had a young (like 18 year old) lady help me. She had to physically stop someone and tell them to help me. <br>So they take forever filling out the order, which you just repeat back to them what you said 3 weeks earlier. They look up your car, walk outside type on the computer and say &quot;ok ready to go.&quot; I have to ask will it be ready today? What about the loaner I asked for? Is this covered on warranty? Blah, blah blah. So they take 15 minutes to get the loaner to the front (they said the engine was cold). The car is horribly dirty and yucky and sticky. Just gross.<br>Ok, so now the bad part. I call them back all day (they never call you) and finally 10 minutes before they close they tell me its done. They don't tell me what they did or anything, I have to pry it out of them. Well they were performing a regular maint. and they estimated aroudn $250.00. I said ok up to $250.00. They charged me $443.00 because they faught it was a M series and get this, the reason being is because I have an M on my license plate. Anyway, they can't help me because they are know closed. So I plan to leave, and the top (which I originally called for) is not working. They didn't even try to fix it. They just said, &quot;it was a switch, and we replaced it.&quot; They didn't. So I tell the receptionist that is reading a Victoria's Secrets catalog that I want to speak to someone on the issue. They send this ass hole out that says, &quot;I am just in sales...&quot; He looks at the car and agrees its broken but doesn't offer to do anything. I give the key back to the receptionist and tell her I will call Chad tomorrow. <br>The next day, well they lost my key so I had to make another trip home and back and tell me they are to busy on Saturday to fix it. I told them, I was told yesterday it would be fixed. So they said, &quot;we will try to fit it in.&quot; They finally fixed the roof, bought me another key that they lost, fixed my bill but never said sorry. These people couldn't be worse if they tried. Stay away. Only good experience was seeing the glimps of the Victoria's Secret catalog.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Bellevue:
Bellevue BMW is the worst dealership I have ever dealt with in my entire life. A few months back, I came to them with a pre-diagnosed problem (by Strictly BMW) with my rear suspension. Ken reluctantly took a photocopy of the diagnosis for his mechanic. Then, when I was about to leave, he brought over his shop foreman and said he had pulled the file and they were going to refuse to work on my suspension because I had Dinan upgrades. We all know that BMW or Dinan cover everything (but they somehow didn't). They finally agreed to &quot;just this one time&quot; work on my car. After a full day in the shop and no status update, I had to call them to find out if my car was ready. Ken told me that it wasn't and that they would have to keep it overnight because his mechanic had not diagnosed the problem until too late in the day. This would be the pre-diagnosed problem of course. I could go on and on and on about their terrible service...like the time that I last decided to use them and I stood in the lobby wating for a service rep for a full 25 minutes and no one bothered to ask me if I wanted help even though it was obvious that I did.<br><br>I have taken all of my business to <br>Seattle BMW and they are great! They greet you at the door and know who you are and get the job done right the first time.

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