BMW of Bridgewater
Bridgewater, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Poor Followup Had a flawless purchase experience with a vehicle on inventory not available at my regular N-NJ dealer. However,3 months down the line, a subsequent a Had a flawless purchase experience with a vehicle on inventory not available at my regular N-NJ dealer. However,3 months down the line, a subsequent account issue with BMW connected drive services was handled extremely poorly and has tainted my confidence for this dealership as below: As per BMW assist, the dealer recently submitted information for a customer with a similar name to the remote services department which wiped my data after a seamless 2-3 months of use. Calls to BMW assist required that the dealer resubmit the information to rectify the error as passcode/ associated emails and phone numbers were all replaced to this erroneous submission. The sales rep was less than enthusiastic about correcting the error, after a failed attempt via email, further correspondence was ignored. Subsequent voice mails were never answered x 2 weeks. Finally got hold of the sales rep who attempted to resubmit the info and failed, but never got a call back from him updating/ stating this. I had to escalate to BMW assist managerial staff who required doccumentation showing proof of ownership before they could reassign my account to me, something the rep. (due to their mistake in erasing my account in the first place) could have assisted in. I have dealt with multiple BMW dealerships in the N-NJ area over the last 15 years (12 total vehicles), all of whom had tremendous post sale customer service. What I just experienced here was akin to lesser brands where all is great when the sale is made but the aftercare is non existent. As a luxury brand, the BMW consumer expects a higher level of courtesy and professionalism throughout the entire ownership process for issues large OR small. BMW of Bridgewater has failed miserably due to their apathy, lack of follow up and poor communication. The impression that has been imparted was once the car was sold and no money was to be made, the customer doesn't matter. This dealership apparently prides itself in a high customer rating; and rightfully so, they deserve 5 stars for the sale process. The 1 star is for the service/courtesy/professionalism that you expect from a BMW dealership after you drive home and which was absent in my experience. My family will gladly be taking all 3 of their vehicles due shortly for a end of lease return and purchasing replacements further north of this dealership. More
Poor service Very poor service.After 40 min of waiting the technition did not realize that the wire was disconected. I had to tell him.I was told afterwards fro Very poor service.After 40 min of waiting the technition did not realize that the wire was disconected. I had to tell him.I was told afterwards from the manager that i should have told them.Very poor More
Great buying experience - BMW X5 Carmine was super helpful and worked around my busy schedule to get everything done. I scheduled 2 test drives and picked the right car for me. I am r Carmine was super helpful and worked around my busy schedule to get everything done. I scheduled 2 test drives and picked the right car for me. I am really happy with my purchase. More
Great Experience This has been one the best experiences getting a vehicle. Our first experience with BMW. Started out with Internet inquiry but from what we were looki This has been one the best experiences getting a vehicle. Our first experience with BMW. Started out with Internet inquiry but from what we were looking for, Amelia had handed off inquiry to Justin. And he was super! Went in a following weekend, met Justin, did test drive loved it. Very knowledgeable, enthusiastic about the product and friendly. The deal we received was unbelievable. Following week after, We met with the finance manage Ozzy, took care of the deal quickly and smoothly, and really took care of us. We got an BMW X1, Had a friendly Service person go over vehicle and controls, etc.. And we were on our way out. Big fan of smaller family owned dealerships like Bridgewater BMW because you become a customer/family for life. Loving our new car!! More
Everything was professional and efficient Good follow up from initial internet inquiry. Smooth hand off to sales person. Quick appointment set up. Knowledgable staff. Good introduction to vehi Good follow up from initial internet inquiry. Smooth hand off to sales person. Quick appointment set up. Knowledgable staff. Good introduction to vehicle by BMW Genius. Good follow-up after sale More
BMW 535I Xdrive Really good people at this dealership. Had an excellent experience. Carmine, the person I was talking to was very helpful in answering all kinds of q Really good people at this dealership. Had an excellent experience. Carmine, the person I was talking to was very helpful in answering all kinds of questions that I had and also helped me in making a really good decision. More
Mike Watson For finally in your life an honest, relaxed NO BS approach to car buying. See Mike Watson. The man is a delight and a pleasure. For finally in your life an honest, relaxed NO BS approach to car buying. See Mike Watson. The man is a delight and a pleasure. More
Incredible Dealer This is my first experience to drive BMW and getting this deal from Carmine (Bridgewater BMW) is incredible. Me and my wife were looking for BMW X3 fr This is my first experience to drive BMW and getting this deal from Carmine (Bridgewater BMW) is incredible. Me and my wife were looking for BMW X3 from last couple of months but were disappointed to get good deal which may vary to our pocket budget. Somehow, Carmine called us and told that they have the same configuration vehicle available in their inventory/ Not only they offer good deal but also help us in providing demo class. Trustworthy and crystal clear policy make them valuable among all!! More
Great customer-focused experience and luxury service! I found the people I worked with at BMW of Bridgewater to be extremely customer focused and were truly looking to help me with the best deal possible I found the people I worked with at BMW of Bridgewater to be extremely customer focused and were truly looking to help me with the best deal possible based on my needs and the car I wanted. I love my car and I am so appreciative of Leslie, Mike and Anthony for truly helping me close the deal and get the car I was seeking. The service was the level of service I expect from BMW because after all when we buy a BMW, we are not only buying a car, we are buying the brand, the luxury, the experience and the elitist service that goes with it! Thank you! More
Straight answers, no pressure sales, happy repeat customer. I have enjoyed three years of great service at this BMW for my previous car and couldn't have been happier with the experience I had leasing my new X3 I have enjoyed three years of great service at this BMW for my previous car and couldn't have been happier with the experience I had leasing my new X3 with Bill. More