BMW of Camarillo

They are honest, they don’t try to sell me on something I don’t need, they fixed the problem another mechanic couldn’t fix don’t need, they fixed the problem another mechanic couldn’t fix More

The Service department completely ripped me off, I was told I need to purchase a new key fob because the spare couldn't be programmed after I mis-placed my original. I allowed them to order one, $744 late told I need to purchase a new key fob because the spare couldn't be programmed after I mis-placed my original. I allowed them to order one, $744 later the key fob did not work and I was told I need a new ignition cylinder at $2000, Found my original key and it worked fine without issue. Service manager refused to reimburse me for the key they sold me that DID NOT WORK. Travis (service manager) laughed at me and said "you're not getting your money back, sometimes they don't work" More

For over 20 years, we have consistently been a customer and client of Steve Thomas BMW. Every phase of the customer experience us exceptional from sates led by Kwinn Knight and our sakes representatives, J and client of Steve Thomas BMW. Every phase of the customer experience us exceptional from sates led by Kwinn Knight and our sakes representatives, Jimmy Miller and Franscesco Rosa through Financing with Christine Newman, and Maintenance led by Travis Ravilke are all like family members. However, in an area that many dread in other dealerships, service, our personal service advisor welcomes us and renders the entire experience one to look forward to, Warren Matsui. Each service visit not only lacks any disappointment, but Warren treats us to another surprising level of exceptional service. Finally, Steve Thomas himself welcomes us a not just valued customers, but as guests in his service business as he wants to hear of the performance of his dealetship while entertaining us with stories over distinguished career. We are proud to tell others and relate to you that we are not as much BMW customers as we are Steve Thomas BMW clients. Thank you our friends and the entire team! More

Due to their unethical business practices it will cost me over $2000 to get my car back to being safe and covered under warranty again. I had a great experience at this dealership 10 years ago and thought over $2000 to get my car back to being safe and covered under warranty again. I had a great experience at this dealership 10 years ago and thought getting a car at a dealer that's further from home would be worth the service provided. I couldn't have been more wrong. They now live up to every negative stereotype about car salesmen. I purchased a certified vehicle with a few issues that the sales team agreed to fix. I scheduled the repair with the service department and brought my car in for the repairs. A week later I picked the car up and to my surprise they replaced the BMW windshield with an aftermarket one thus voiding my warranty on that portion of the car. They did not ask if I was comfortable with aftermarket parts. They just went ahead with an installation of a less safe aftermarket part without advisement or consent. I spoke with the sales team who sold me the car, Kwinn and Andrew who said the glass is of equal quality. The friendly service department at their dealership and at other dealerships do not agree that aftermarket is the same quality as OEM. I have been advised that I have to pay out of pocket if I want the correct safety glass and warranty coverage back on my vehicle. More

Sold me an unsafe BMW! If I had taken a test drive it could have killed me. Steering unsafe and tires had major dry rot - they were about to blow! Had car shipped to me trusting in Steve Thomas BMW to could have killed me. Steering unsafe and tires had major dry rot - they were about to blow! Had car shipped to me trusting in Steve Thomas BMW to be honest in description and driveability of car - they were not and when I took car for registration inspection my BMW shop would not pass it. (rightly so it seems) Cost me over $6000 just to get it road worthy and Steve Thomas were not interested in helping at all when I asked. Oh, and that excludes the other exhaust and wet interior issues - surprise?! Dangerous rip off tactics one expects from a low life back street car dealer. Shame there is not a minus Star rating - it’s not the money but the fact the condition of the car’s safety could have killed me. More

Worst experience!! Paid 5k and I stalled driving it from "being fixed" 3 tows later it was what I originally asked to be fixed. They don't listen. Don't communicate and just give lip service. Still things t "being fixed" 3 tows later it was what I originally asked to be fixed. They don't listen. Don't communicate and just give lip service. Still things that were supposed to be done never got fixed and I paid more once they fixed the one problem I had. Such a joke! Drive a little farther. Bob Smith BMW in Calabasas. A real bmw dealership. Don't waste you time or money at Steve Thomas bmw. Ridiculous!!! More

zero stars. worst service. advice: please inspect the car before giving it in service. check tires. they put the nail in my tire and said they didn't do it. also, stole the sanitizer from the car. I will nev before giving it in service. check tires. they put the nail in my tire and said they didn't do it. also, stole the sanitizer from the car. I will never return. More

UNPROFESSIONAL They wrecked my car. I overheard the service department talking discriminately about the female customers I felt like they didn't take their jobs seri They wrecked my car. I overheard the service department talking discriminately about the female customers I felt like they didn't take their jobs seriously and I also felt very awkward and uncomfortable as they asked me about my personal life it was a very uncomfortable experience a majority a them were like that as I won't name names but it was a bad experience for me personally.I've never felt so uncomfortable in my life at an establishment of business but I don't intend to go back. More

Fraud Zero stars! Do not buy a CPO vehicle from this dealership. I have spent the last year trying to get them to right a "Wrong". I love the BMW certified Zero stars! Do not buy a CPO vehicle from this dealership. I have spent the last year trying to get them to right a "Wrong". I love the BMW certified pre-owned program and I was looking to purchase a second CPO from BMW. Steve Thomas had a X3 at a good price so I drove 90 min to check it out. Once I arrived they said it was being worked on (the door panel) and we had to wait. Once it was ready we test drove the car all seemed good except for a few scratch marks and interior marks. I wanted to return at a later date when the car could be detailed. I was convinced to stay and they would make sure the car was perfect. I did. The reason I like CPO is that everything is checked out and guaranteed. So maybe I did not scrutinize the car in the way I should have. Well less than 6 months later I was told by a Valencia BMW when I took the car in for routine maintenance that I needed new tires. I was shocked. I contacted Steve Thomas immediately and they did not stand by their CPO car and said the tires are just made poorly. I contacted the DMV about this case of fraud. They could not help but they did say I had a case against the dealer and I could sue. (Please see attached photo.) I believe there are two scenarios that are possible. One, they made a mistake and missed the damage to the tires because a CPO would not have such damage or two they are being fraudulent and sold me a car with bad tires. Unfortunately, after all of the back and forth I believe they were being FRAUDULENT. I guess I will see them in court. More

Worst dealership ever They never return your calls. They say they will do something and never follow through. You would think a smaller dealership would want to keep you ha They never return your calls. They say they will do something and never follow through. You would think a smaller dealership would want to keep you happy. Just the opposite. I was never treated well. More