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BMW of Camarillo

Camarillo, CA

3.5
111 Reviews

411 E Daily Dr

Camarillo, CA

93010

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111 Reviews of BMW of Camarillo

May 21, 2011

I am always happy to go the extra mile in order to find the absolute best, and that is exactly what I found at Steve Thomas BMW with Ryan Amico. I give Ryan Amico my high praise for his courtesy, integrit More

by opes1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Amico
May 20, 2011

We bought 3 cars from Steve Thomas and never had a good service experience. They never had a loaner for us and were actually rude about it as if we were asking for the impossible. We do not live in Camari More

by EliseR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
cannot remember
Jun 04, 2011 -

BMW of Camarillo responded

EliseR, Thank you very much for your recent review of our dealership. We appreciate your past business and I apologize that you feel the way you do. Our loaner car situation has always been a little difficult as we have less loaners available than vehicles we service on a daily basis. We have brought on a rental car company to assist with this. While I can see we have let you down at this point, I would like the opportunity to discuss your past experiences here. I would welcome a phone call from you to discuss this as your satisfaction with our dealership is extremely important. I have had the pleasure of working for the Thomas family for nineteen years and we really do want to here where we have gone wrong. That's the only way we can improve. If there is anything I can do personally for you, please don’t hesitate to phone me. I would like the opportunity to serve you again. Thank you, Willie Schmeltz, General Sales Manager, Steve Thomas BMW --------------------------------------------------------------------------------

May 19, 2011

I accompanied my son on his BMW Welt Euro Delivery and ultimate delivery at Steve Thomas BMW on his 'sweet' M3. It was arranged and coordinated by Ryan Amico; whom I met when we picked up the M3 (yesterda More

by ap997s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Amico
May 05, 2011

They ordered the wrong car the first time. It took more then three months to get the right car. Dealer could care less. This was our third BMW through Steve Thomas in 5years. This time we picked the car More

by John Silller
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim holzman
May 20, 2011 -

BMW of Camarillo responded

Mr. Stiller, thank you for your comments concerning your recent transaction with Steve Thomas BMW. We sincerely apologize for ordering your new BMW 5 series incorrectly the first time. We appreciate your patience with the situation and thank you for allowing us to reorder the vehicle correctly. I can assure you that we do care very much about your satisfaction as we do all of our clients. We strive to satisfy every client with every opportunity we receive. In your case I can see that we have not. We will address your concerns so you and future clients will have the best possible experience we can provide. Wi-fi has been installed and we are addressing the waiting area and the need for refreshments. We are a family owned and operated BMW Center and strive to keep overhead under control so we may provide excellent value to our clients. Once again, your opinion and your business matter. We care and always will. Thank you again for the constructive feedback. We will use it to improve our operation for you and many others. Sincerely, Willie Schmeltz General Sales Manager Steve Thomas BMW --------------------------------------------------------------------------------

April 07, 2011

No loaners even though if you buy a car from them you are promised to be given a loaner when you service the car. Shuttle service works 7am - 12:30pm. The cars are usually done after 4pm. Service area has More

by ellen9401
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris
March 26, 2011

I have awarded this rating simply because of the excellent and swift response I received during the purchase of a new BMW. Chris Knutson listened to what I was looking for, then found it and provid More

by Dhavriliak
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Knutson. Chris provided outstanding honesty and excellent knowledge of the BMW line. He and the finance staff made it the best experience I have ever had while purchasing a car. The deal made to me was honest and up front like is should be. Chris
March 20, 2011

Hands down the best car buying experience I have ever had. Ryan was extremely helpful in answering all my questions and giving me several options to consider, pointing out the pros and cons of each. At n More

by Jbucher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Amico
March 15, 2011

Where do I start.. After contacting several BMW Where do I start.. After contacting several BMW dealerships, Steve Thomas BMW was the only dealership that had everything right. Without making me More

by tkimball83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Amico, Adam Feldman
March 02, 2011

From start to finish Steve Thomas BMW exceeded my expectations of a "dealership." I've been to many over the years and this didn't feel like one. It was like entering a family home. I felt wanted and More

by xzlntbmw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Amico
February 23, 2011

Hands down the best dealer I've ever bought a car from (or interacted with for that matter). Ryan Amico was more than helpful, listened to my concerns/questions, and found a way for us to work together - More

by dnice033
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Amico
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