BMW of Catonsville

Castor Estrada Jr Is the best at what he does i would recommend him for anyone looking to buy a new BMW thank you for everything !! BMW 🔥🔥 recommend him for anyone looking to buy a new BMW thank you for everything !! BMW 🔥🔥 More

Let me start off with the fact that I live in Hershey, PA. I researched a pre-owned 2018 BMW X5 online and was contacted by Paul Rouhan. That is the good part. Nothing went well after that. My son and I m PA. I researched a pre-owned 2018 BMW X5 online and was contacted by Paul Rouhan. That is the good part. Nothing went well after that. My son and I made the hour and a half trip to check out the X5 and was met with a very busy showroom on a rainy Friday afternoon. I was not familiar with the dealership, but I have owned 2 BMW's and 2 Mercedes Benz's from Sun Motors in Mechanicsburg. These 2 dealerships are night and day from each other. I guess that "every" customer is customer does not apply to this one. We left kind of blown away by the lack of customer service we received. More on that in a few. I decided to give it another chance after emailing and texting with Paul. We made another trip on a very early Wednesday due to Paul telling me that he had to pick up another customer at the airport to "make a sale.' Unprofessional to say the least. My son and I made the trip in 2 hours due to a bad accident. This is where it goes straight downhill. I could tell by the pictures online that there was an issue with a part of the car and when I was able to take a good look at it there was a major scrape of the front fender that Paul related was "just a couple hundred to fix" and claimed that he never was there, seriously?? We all know that is not true. I was offered to have it fixed "after" the sale by making another trip to bring the X5 back and get a loaner and then make another trip to pick it up. I asked Paul if I could see the financing rate that they said they could get me with my very good credit. I kept getting the run around the entire time and was given a pen and key chain set. Paul then made the fatal error in my eyes. He related "come on Jerry it’s just a used car". I was knocked off my feet. SO, DO PEOPLE THAT BUY NEW CARS GET TREATED DIFFERENTLY THEN THOSE THAT BUY USED CARS? Last time I checked spending 40K is no different than someone spending 80K. Paul then pulled out the car key for the X5 and I asked him where the other set was. He related there is only one. Now I know why the X5 was not a CPO vehicle. Paul then states, "It’s one thing after another today". That is when I had enough. I proceeded to "Jerry's Office" who obviously was Paul's supervisor and I related to him to get the dent fixed, get another key and maybe I will be back which I knew would never happen. BMW of Cantonsville please treat all your customers with better customer service. You did not know this, but the car was for my son and he was able to see and learn a valuable lesson through all of this. DO BETTER. More

BMW of Catonsville is an excellent dealership. I was treated well. My sales rep was excellent. It was a good experience overall. I will recommend this to anyone. treated well. My sales rep was excellent. It was a good experience overall. I will recommend this to anyone. More

The best experience so far with a dealership. Jae was very helpful, very knowledgeable and patient. He gave us all the information we needed to know and was a very nice person to deal with. He was not p very helpful, very knowledgeable and patient. He gave us all the information we needed to know and was a very nice person to deal with. He was not pushy and he was able to get us a very good price. I would highly recommend him to anyone in market for new or used car! More

I just purchased X3 from Jae Lim. It was the best experience ever had. Thank our for your excellent service and I will recommend to my family and friends. So they will get the best deal in town. Ant experience ever had. Thank our for your excellent service and I will recommend to my family and friends. So they will get the best deal in town. Anthony the manager and Mark on financing gave me an excellent help and deal for my BMW X1 More

Great experience purchasing my first ever BMW X5 from this dealership store. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. this dealership store. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. More

I was working with My sales person Jae. He gave me the great deal and it was pleasant car buying experience I ever had. Will return to him when I need another vehicle. Thank you. Jae! great deal and it was pleasant car buying experience I ever had. Will return to him when I need another vehicle. Thank you. Jae! More

Jae at Catonsville BMW was really exceptional in helping answer all of my questions throughout the entire process of buying my new BWM X6; even after days after driving the new car home. Jae was also, pers answer all of my questions throughout the entire process of buying my new BWM X6; even after days after driving the new car home. Jae was also, personable and gave his honest opinion when asked in order to help the car buying process go smoothly in any way possible. Sigis, in finance, was very helpful as well showing me various maintenance packages and explaining them in detail. I enjoy the car so much more than my Honda Civic! I was with Honda for many years, but the quality has dropped and they no longer treated me like family so I've moved on and am a free agent. I love this BMW!!! More

John did a great job selling me a new 3 series. John is responsive and customer oriented and overall makes you feel like an important client. He also kept me in the loop during the order process. I would responsive and customer oriented and overall makes you feel like an important client. He also kept me in the loop during the order process. I would highly recommend John for your next BMW! More

Good customer service & very knowledgeable about the product. Great ENERGY, I highly recommend Brittany to my friends & family for any services needed. The success of businesses are determined by the em product. Great ENERGY, I highly recommend Brittany to my friends & family for any services needed. The success of businesses are determined by the employees!! More