I was hesitant to buy another BMW in Chattanooga because my past experiences with the service department was a nightmare. However, I found an X3 that was an incredible deal, and I had to check it out. Christine Dumas was my sales rep, and when my husband and I arrived at the dealership to test drive the X3, it was front and center, ready to go, with my name on it! Christine and BMW set the standards from the moment I arrived. The test drive was comfortable and not rushed. Once we returned to the dealership, there was no pressure to buy the car- just some simple conversations about trade-ins, finance rates, etc- never was there ANY pressure. Once my husband and I decided to purchase the X3, the buying process was fast and easy! Within an hour, I was driving home in my new car.
I did express my concerns about my negative past experiences to Christine, and she explained that there is a new service director, BUT, when I need service for my X3, just call or text her, and she will arrange it for me. I felt confident enough to trust Christine to buy another BMW in Chattanooga!
I am extremely happy with my purchase, and would highly recommend buying from BMW of Chattanooga- just ask for Christine :)
I Recommend This Dealer:
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