I bought a used Honda off their lot about a month ago. Unfortunately, when I got ready to get into the car, the salesman, Andy Wise, handed me a broken key to the vehicle. I was not told the key was broken when I purchased it and I felt if very underhanded that it was not disclosed when I was purchasing it. When I got home, I went to the Honda dealer and discovered the key would cost $175 to replace. I phoned the manager, Ryan Zeigler, and he said he would check with the Honda dealership he dealt with and get back to me. A couple of days later I still had not heard from him and I realized that the air conditioner was not working! I immediately phoned and got Ryan's voice mail. I told him that the internet sales person, Tequila Hill, had assured me that the air worked and it was not working. I did not get a return call from him. I then called Ryans boss, John Mclarty and action was immediately taken. He had his head of service, Kevin the Service Manger...(I am so very sorry I cannot recall your last name Kevin). Kevin called within a couple of hours and asked when I would like to bring in the car. Since I live in Middle Tennessee about 100 miles from there, it was not as simple as just hopping on over there. I told him I was leaving on a trip to Missouri and could not make it until the following week. He gave me his personal cell phone number and told me to call when I could make it in. I finally made it in and Kevin was wonderful! He found that the compressor was bad and that it would take a while to get it fixed as well as a key made. He got me a rental car to drive home for the evening and had my car fixed perfectly by the next morning. He not only fixed it, got me a new key, but inspected it again and discovered the front brake pads were pretty worn so he replaced those too and he even filled up my tank with gas before I drove it home! All free of charge. I was treated so kindly and respectfully by Kevin and his service team! Kevin turned out to be my guardian angle! My bad ordeal turned out to be wonderful except for the long drive two days in a row. Kevin is spectacular and I would recommend his services to anyone who needed them. He is outstanding. My hats off to my guardian angel!
I Recommend This Dealer:
Kevin the service manager
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