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24 Reviews of BMW of Chattanooga - Service Center
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May 24, 2012
I love my BMW but I only had bad experiences with the Chattanooga Dealer 1) My first M3 a 1998 model: I still have the car I am the second owner. Back in 2003 I took the car for service with a check eng Chattanooga Dealer 1) My first M3 a 1998 model: I still have the car I am the second owner. Back in 2003 I took the car for service with a check engine light on, got diagnosed with a faulty catalytic converter, $2500. I took the car for second opinion somewhere else and it turned out to be a $80 oxygen sensor. I replaced it and the light hasen't come back since. 2) Same car: back in 2006 the car got vandalized so I took it to BMW. $15,000 Dollars later the seat is loose and the moldings are coming apart. 3)in January of 2011 I got a new M3, (new for me since it's a 06 model) which has only been serviced at BMW. I took the car in for a computer recall, the first thing the associate told me was that is was completely out of alignment (it was time to change tires). I took the car to Chattanooga Alignment to put on tires that I got at Tire Rack, the alignment was 100%. I also asked the guy if he will guide me trough to synch my cell to the car after a two minutes "inspection" he told me it was not possible since the car is missing certain features. Today my son was looking at the manual and with a very simple set up my phone is now synched with the sound system. ( didn't need any special device). This is what made me decide to write this review. 4) Same car, I purchased a BMW insurance for wheels and tires, three months down the road I hit a pothole on the Signal mtn. exit which bent the wheel and damage the tire, I called the number on the policy and got denied, called BMW and the same lady that sold me the insurance told me that I should have call them instead of the insurance company because they know how to talk to them. I cancelled the insurance and two months later got a refund minus three hundred Dollars. I really like this cars but I will never go to this dealer again. I have a service coming up and I'm planing on taking the car to the Knoxville dealership. Efren More
by Efren
Employees Worked With
Leopoldo Efren Ormaza
Helpful April 16, 2012
went to dealership to make service appt. was taken right in will my car was being fixed i saw a car i was interested in. made a great deal and drove home in my new car in will my car was being fixed i saw a car i was interested in. made a great deal and drove home in my new car More
by jwhogrider
April 16, 2010
Took vehicle in for Low Coolant and Service Engine warnings. They replaced a water hose and air pump. Two days later same warning lights come on and they say it now needs a new air valve and the coo warnings. They replaced a water hose and air pump. Two days later same warning lights come on and they say it now needs a new air valve and the coolant resevoir has sprung a leak. Instead of asking the tech what diagnostics were done or not done they speculated on what may have happened to cause these "new" problems. Service Advisor and Service manager gave conflicting information about price estimate and would not answer other questions. Wrote letter to General Manager and BMW of North America. The corporate Customer relations rep called and said she had talked with the dealership and I should expect a call. It's been a month and a half and I have not heard from the General Manager or Servie Manager. Also I was told I could not get a loaner vehicle since I did not buy my BMW at their dealership. Another person told me dealer bought vehicles have priority but they do allow other customers to use loaners on a "if available" basis. Too many inconsistency for me to have trust or confidence in this dealer. I will not take my vehicle back there. More
by BMWDRVR325
Employees Worked With
Cliff Blakemore, David Winters
September 22, 2008
Service department at BMW of Chattanooga does not provide competent work, the service manager is never available to help with problems, when we asked to talk to him he never returns calls. My car radiat competent work, the service manager is never available to help with problems, when we asked to talk to him he never returns calls. My car radiator was replaced because BMW said it was cracked. Three days later warning light is on and we tow the vehicle to BMW. Service says the coolant holder blew not new radiator and after much discussion about their not properly checking the system when work preformed, they agree to not charge full labor to replace coolant bottle. Same day they call to advise the water pump and thermostat may be bad. They do all the service on the vehicle including oil changes. BMW was responsible to check the entire cooling system when the radiator was replaced to evaluate all parts and components in the cooling system. The new problems and defects are a direct result of the vehicle not being properly checked. The service advisor says the Service Manager is unwilling to accept any responsibility or call. Guess my only option is legal action. More
by burke
Employees Worked With
michael suggs
