BMW of Cincinnati North

Service Department great Went in and had to have a part ordered and received it in 2 days. Received a call stating part was in, was able to go that day and pick up part. Very Went in and had to have a part ordered and received it in 2 days. Received a call stating part was in, was able to go that day and pick up part. Very efficient. Had floor mats ordered and they had come in also More

Great job You were very timely with picking up my car for oil change and routine maintenance and returning vehicle when you said that you would. That is all I You were very timely with picking up my car for oil change and routine maintenance and returning vehicle when you said that you would. That is all I can ask. Thanks More

Easiest purchase ever! The easiest car purchase ever! Yes, that is how I'd describe my experience at BMW of Cincinnati North. Happens to be that a week ago I needed to repla The easiest car purchase ever! Yes, that is how I'd describe my experience at BMW of Cincinnati North. Happens to be that a week ago I needed to replace my daughter's car. It was one of those things you need to do and you dread having to. Thank God it's not the expense so much as having to deal with the process. I called the two local BMW dealerships in town looking for a specific car. One of them, never returned my calls. On the other hand I got not one, but two responses from the team at BMW of Cincinnati North within five minutes. We went there, met Jason Maudlin and he made our day. He had the car we were looking for ready to be tested. My wife and I test drove it and proceeded to finalize the purchase. We never left Jason's office. Within minutes we had all the paperwork ready. I haggled a bit (I always do!) and they accepted my reasonable request. No tricks like "let me see what the manager says" that you get everywhere else. They must have known this was our 6th BMW. But, we had never purchased from BMW of Cincinnati North. The other guys in town should be hitting themselves in the head. It was the easiest car purchase I've ever been part of. Jason and his team are the reason we will go back when it's time to get our 8th Bimmer. Thank you Jason!!! More

The way car buying should be! My experience working with Igor was was 5 starsall the way. It felt as if he was family or a trusted friend heloing me navigate the purchase of my car My experience working with Igor was was 5 starsall the way. It felt as if he was family or a trusted friend heloing me navigate the purchase of my car, a beautiful Z3 Coupe, which being used, I had questions and reassurance it would be the right vehicle for me. Oh, and I was in Maryland trying to purchase tbe car! Igor was a true professional and delight to work with. He was both interested in making me feel sure kt was the right car, but also involved in the whole process.we spoke on a Friday evening, reconnected the next day and worked outa deal, flew into Cincinnati at 2pm and left dealershipby 4pm.! All seamless and in order. I walked out with a great deal, no pressure and a car I have wanted for a very long time. He even recommended places to drive to and followed up with me the following days to make sure I was satisfied. Needless to say I will do it again without hesitation next time I purchase my bext BMW. Thank you guys. Thank Igor More

Always a great experience ! Top notch customer service! I love the text feature used to text with the assigned service rep any questions while they have your car! ! Top notch customer service! I love the text feature used to text with the assigned service rep any questions while they have your car! More

Excellent Service Purchased my 3rd used BMW. Car had been serviced inside and out. The car was in excellent mechanical condition. The buying process was professional Purchased my 3rd used BMW. Car had been serviced inside and out. The car was in excellent mechanical condition. The buying process was professional and easy. The two primary points of contact for me were Jeff Robinson and Darrin Roll. Both were extremely knowledgeable and professional. It made the car buying experience easy and pleasant. More

Mr. Qasim is one of the best at this dealership. I want to clarify, there are some issues with this dealership but certainly there are personnel who deserve to be acknowledged for their professionali I want to clarify, there are some issues with this dealership but certainly there are personnel who deserve to be acknowledged for their professionalism. I dropped my old lease at this dealership. Mr. Qasim Shirazi was the one to inspect the car. He was very prompt and timely during his inspection. He also explained clearly to me the next steps with my lease end process. After I left,I had a follow up question about the license plates so I left him a vm, he called right back and was very informative. Awesome help. More

Impeccable Service Everything was perfect from the moment I walked in the door. Chris Owens was waiting for me and had me written up and out the door with a shuttle ride Everything was perfect from the moment I walked in the door. Chris Owens was waiting for me and had me written up and out the door with a shuttle ride to work in no time flat. Then, they came and picked me up on my lunch hour and I had plenty of time to get back to work. More

Good service We traded our 6 series convertible and it was the easiest car negotiation we have ever experienced. Dana Eby in the service department is a huge par We traded our 6 series convertible and it was the easiest car negotiation we have ever experienced. Dana Eby in the service department is a huge part of why we are so pleased with this dealership. More

Excellent customer service. This team have with no doubt one of the best customer service. They are helpful, practical and it is all about the customer happiness and satisfaction This team have with no doubt one of the best customer service. They are helpful, practical and it is all about the customer happiness and satisfaction. I drove 4-5 hours to buy a car with them because of the excellent care they gave me few weeks prior when I presented to them with a flat tire while traveling through. More