BMW of Clear Lake

Got a hold of my warranty to cover most of the services. Vehicle report video captured issues discovered. Dealership provided loaner vehicle for extra amount of time than length of service to accommodate my Vehicle report video captured issues discovered. Dealership provided loaner vehicle for extra amount of time than length of service to accommodate my schedule. Very pleased overall with service. More

Excellent service worked with extended warranty company to get all repairs completed in a timely manner, also had rental available for use, I would highly recommend this dealership to get all repairs completed in a timely manner, also had rental available for use, I would highly recommend this dealership More

Great customer service , and very detailed about keeping the customer updated in care maintenance… loved it great experience the customer updated in care maintenance… loved it great experience More

I already reported Nicolas' lie that "two of your front tires are 7 years old and will not pass a State inspection and the right rear has two little tread left. So we have to replace three tires but we hav tires are 7 years old and will not pass a State inspection and the right rear has two little tread left. So we have to replace three tires but we have a buy three get two free special for $1620" turns out age of a tire has nothing to do with a state inspection. So I replaced the rear tire for $485 at Discount Tire and passed the inspection. So, I also wanted my remote key FOB to work and what did ol' Nick say? "we have to replace the rear view mirror for $1500" I declined go online and find two BMW OEM parts dealers selling BMW Part# 51169174308 for under $600! and guess what? a you tube video replaces it in less that 10 min https://www.youtube.com/watch?v=axKdCoZ5oQI GOOD TRY NICK. Stay away from this dealer at all costs. More

Service guy Nicholas outright lied to me. I knew at least one tire had tread below the minimum and I would need to replace to pass an inspection. One rear tire was purchased about two months I knew at least one tire had tread below the minimum and I would need to replace to pass an inspection. One rear tire was purchased about two months ago. He insisted I needed four new tires and that even though one tire was new they had a special buy three tires and get the 4th free for only $1,619! So I looked closer on the report and it said the front tire treads were 5/32" which was well above the minimum of 2/32" and via text asked why they had to be replaced. He said they were manufactured 7 years ago and would not pass. Texas code says a tire does not pass if the tread is lower than the minimum and/or the tires have exposed ply or belt material. There is no age limit in the code (CVE Sec. 393.75). I replaced the rear tire and I just returned from a state inspection facility.vehicle passed and I have the paperwork. If the service manager wants to call me, please do... last name is Ronstadt. More

Friendly crew members. The experience was good. The advisor was helpful.i will be back The experience was good. The advisor was helpful.i will be back More

It’s always a fast and easy visit to the service department. My advisor David Tyson is the Best! 🔥 department. My advisor David Tyson is the Best! 🔥 More

Cheryl was great to work with. Very knowledgeable and accommodating to my scheduling needs. Highly recommend. Very knowledgeable and accommodating to my scheduling needs. Highly recommend. More

I love this dealership! ! I strongly recommend that you ask for Heather the Service Advisor; she is very nice and very helpful. ! I strongly recommend that you ask for Heather the Service Advisor; she is very nice and very helpful. More

BMW clear lake is a great dealership. Very professional and efficient. Chip has been my service advisor for all my BMW purchases and does an amazing job. He is very honest and professiona Very professional and efficient. Chip has been my service advisor for all my BMW purchases and does an amazing job. He is very honest and professional and is great at keeping me informed of the vehicles needs and progress when it’s in for service of any time. I highly recommend Chip for service and BMW clear lake is a great dealership. More