BMW of Darien

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of Darien:
I'm on my second BMW purchased/serviced from this dealer, and I've owned many cars. This dealer is far superior to the SAAB, Jeep, and Volvo dealer's in the area I've been to. They excel in customer service in both the sales and service departments. They are friendly people, courteous, thorough and sincerely happy to serve. Excellent follow up. Timely appointments. Very nice accomodations for waiting.

Part of my overall very-good experience may be because of BMW's service plan. Service and repairs have always been covered, and I trade my cars in when the coverage expires. Otherwise it could become rather expensive, quickly, to repair a non-covered vehicle. These are highly trained technicians who deserve to earn good money and should be paid accordingly.

I highly recommend this dealer for sales and service. It's about the team of individuals who work there, not about the dealership itself.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Darien:
They seem to have a problem serving African Americans. Piss poor attitude toward customers spending their hard earned money. They quoted one price for a part over the phone, then changed the price the following day without explanation. I guess different prices for different customers. They will even lie to your face if they don't "like" you. The parts manager told me that they don't accept credit cards over the phone and that they don't ship parts, both of which are confirmable lies. I'm not surprised that some people have great experiences though. Depending on your caste, you just might. Bottom line, these people are hideous. They are a disservice to the company they represent and the community at large.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW of Darien:
I have had a horrible experience with BMW of Greenwhich. I am 19 years old and they treat me horrible there. I wanted them to fix a problem with my car's engine, they didnt want to do it so the service writer lied to my face and told me (at 35,000 miles on my car) that my engine wasnt warrantied. OK.<br><br>I took my car to Darien BMW for this same problem. I have had this problem for over a year and nobody has every been able to diagnose it. I finally couldnt take it anymore and had them look at it. I must say i was surprised to be treated as well as i was. I'm used to getting piss poor treatment from Greenwhich. Anyway, they did everything in their power to correct my problem. An oil change didnt work so they are replacing something that requires them to drain the oil so they are even going to refund my money for the last oil change. They have knmowledgable tech's and I am very pleased with their service.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Darien:
Just bought the new 745LI and it's been in the shop longer then I've own the car.They wanted to give me a Chrysler loaner car while I'm paying 1035.00 a month for a bmw.They don't treat you very well when you go for service.I've owned Mercedez for the last 14 years ans switched to a bmw for the first time boy am I sorry they should take a lesson from Mercedez how to treat customer that just spent 85.000.00 on a car.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of Darien:
I actually thought that Darien did a much better job then Ridgefield. I had a 2000 323i that i bought from Ridgefield and the service was always a nightmare up there. I repeatedly took it back to get the same things fixed. Finally i took it to Darien and they solved the problems, which is why I ended up buying my 2003 330xi from them. Thats just my 2 cents.

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