BMW of El Cajon

On Monday, April 24th I took my 2017, BMW 540i to the dealership because I had a coolant leak, and I needed my brakes inspected. In the afternoon on the same day, Art, my service advisor called me and to dealership because I had a coolant leak, and I needed my brakes inspected. In the afternoon on the same day, Art, my service advisor called me and told me I had a coolant leak and that they had ordered the part. Art advised me that my brakes were measured at 5mm which is a concern because just 4 months ago they were measured at 4mm. When I told Art this info he immediately back tracked and said "oh, they are between 4-5mm. I then wait 2 more days for the repair to be complete and I send a text asking the status of my vehicle where Art then told me that my brake pads were now 9mm. So, in the span of 2 days, I have now gained 5mm on my brake pads. I believe the reason is that I have a maintenance plan that expires in June, and they are avoiding paying for the repairs. I now have to take my car to an outside repair shop because the inconsistencies with the BMW dealership are too great. It took me three times to call and speak with the manager. Speaking with the manager changed nothing. I was given the excuse that Art confused the front and back measurements but that doesn’t explain how I got three different numbers. Every time I have brought my car to this dealership I have received a text to post a review. They didn’t send me one this time. I feel that I always post when I have had a good experience that it’s only fair to do the same regarding a negative experience. I think it’s safe to say that I will never go back to this dealership. More

I had an outstanding experience purchasing a car from BMW of El Cajon. The staff was friendly, knowledgeable, and attentive to my needs. From the moment I walked in, I felt welcomed and valued as a customer. of El Cajon. The staff was friendly, knowledgeable, and attentive to my needs. From the moment I walked in, I felt welcomed and valued as a customer. My sales representative, Michael Rush, was patient and helpful in answering all of my questions and guiding me through the car-buying process. He made sure I found the perfect car that fit my budget and preferences. The financing process was also smooth and hassle-free, thanks to the team's professionalism and efficiency. I highly recommend BMW of El Cajon for anyone in the market for a luxury vehicle. They truly go above and beyond to provide exceptional customer service. More

Mike Rush was great to work with. He was very professional and got me in the truck I wanted. I would buy another vehicle from him any day. He was very professional and got me in the truck I wanted. I would buy another vehicle from him any day. More

BMW of El Cajon is great. The entire purchase experience was effortless. The sales and finance team were phenomenal. Special shout out to Michael Rush. He helped my wife a The entire purchase experience was effortless. The sales and finance team were phenomenal. Special shout out to Michael Rush. He helped my wife and I get into the car we wanted the same day we stopped by. He was patient, kind, and very helpful. He went above and beyond to ensure that we were satisfied with our purchase and gave us a follow-up call to congratulate us. Recommend 100%. More

Amazing services. . Michael in sales really helped me a lot with finding the perfect car and deal for me.. The best customer service I received ever and made shopping f . Michael in sales really helped me a lot with finding the perfect car and deal for me.. The best customer service I received ever and made shopping for a car non-stressful.. More

Our second vehicle purchased from this dealer. client advisor Sonny Juwaideh worked with us, providing a very enjoyable experience throughout the process. I would recommend this dealership if con client advisor Sonny Juwaideh worked with us, providing a very enjoyable experience throughout the process. I would recommend this dealership if considering a BMW purchase. More

I totally recommend BMW of El Cajon. Mike Rush was great from beginning to end. Got me driving my new car as fast as possible. If you're looking to get a new car, this is your guy. Thank Mike Rush was great from beginning to end. Got me driving my new car as fast as possible. If you're looking to get a new car, this is your guy. Thank you very much. More

A couple days ago I bought my first car ever with Michael rush and he made the process super easy for me. When he saw the car I wanted he had told me it was sold but he was able to showed me a way better opt rush and he made the process super easy for me. When he saw the car I wanted he had told me it was sold but he was able to showed me a way better option and was able to explain to me all the features it had. Everyone tells me they’ve hated the process of buying a car but he made it so exciting for me when he gave me all the details on the car. Best experience ever! More

This dealership made my car buying experience top notch! !! I will definitely be telling my friends. Very happy with the whole process and the sales team was amazing!! !! I will definitely be telling my friends. Very happy with the whole process and the sales team was amazing!! More