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BMW of Eugene

Eugene, OR

4.6
115 Reviews

2100 Martin Luther King Jr Blvd

Eugene, OR

97401

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Showing 115 reviews

March 18, 2024

BMW of Eugene is my favorite dealer in town. The service team is super. Knowledgeable, friendly, and empathetic. The sales team is great, with the best trade-in offers I’ve ever had. Their sel More

by Gomi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike. Note: Debra Long is no longer there, but she was great!
Mar 18, 2024 -

BMW of Eugene responded

We're delighted to know that BMW of Eugene is your favorite dealer in town! Our team strives for excellence and it's great to see this reflected in your experience. Safe travels!

March 15, 2024

Have always had great service at BMW of Eugene. Mike is helpful and makes sure you are in and out quickly. Friendly staff all around. More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Mar 18, 2024 -

BMW of Eugene responded

We're glad to know you've consistently had great service with us at BMW of Eugene. It's wonderful that Mike and the rest of our team have been able to assist you efficiently! Thanks for your review.

March 05, 2024

Very helpful and easy to work with. My salesman was awesome and I highly recommend him for anyone. More

by borchard1954
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luby
Mar 06, 2024 -

BMW of Eugene responded

Thank you for sharing your positive BMW of Eugene experience! We appreciate your recommendation and hope to work with you again down the road!

January 28, 2024

The entire staff and experience were as you would expect from a high end automobile, sales and service center..!!excellent service, highly skilled Technicians and staff.!! I was attended to immediately, the More

by Englund_ari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Farmer
Jan 29, 2024 -

BMW of Eugene responded

We're delighted to know that our team at BMW of Eugene met your expectations with excellent service and prompt responses. We strive for such experiences every time! Thanks for sharing this review, we appreciate it!

December 05, 2023

Mike Schrum and his team went above and beyond to get my car fabric and sound system repaired, even for items that weren't covered under warranty. I'm very pleased! More

by josephalewis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Schrum
Dec 05, 2023 -

BMW of Eugene responded

Joseph, it's great to know that Mike and our team at BMW of Eugene were able to assist with your car repairs. We're always here for you!

September 19, 2023

Absolutely incredible experience! Start to finish the team when I arrived to the point of pick up was exceptional! I would and will continue working with this location and recommend a More

by Jar1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike & Jake
July 19, 2023

At this moment our brand new car is in their shop with less than 2k miles on it. The claim they can't get the part out of Germany until who knows when? BMW of North America is involved but we're making More

by Wendiklvn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vernon
Sep 05, 2023 -

BMW of Eugene responded

We apologize for this experience you are going through. We do not have any control over parts being shipped to us and we apologize for that. Please stay in touch with the Service Department. We hope this issue gets resolved soon. We appreciate you and thank you for choosing us.

June 17, 2023

I've been a customer of BMW of Eugene for years, very friendly and professional staff. More

by Thinblueline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Farmer, Ashley Wood, Greg Mckenney
Jun 22, 2023 -

BMW of Eugene responded

Thank you for choosing us and we appreciate you.

June 01, 2023

Hugo was great. He was responsive and prompt. My wife and I enjoyed our loaner car. All the work was done satisfactorily. I do wish they still washed and vacuumed More

by Nick.Moysich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
Jun 02, 2023 -

BMW of Eugene responded

Thank you so much. We appreciate you and your loyalty. We look forward to seeing you again.

May 26, 2023

I was really happy with my service. The front desk was engaging and spirited. They were on time as to be expected and the service center handled my car like a pro. Switch the music once More

by svgates8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schrum
May 31, 2023 -

BMW of Eugene responded

Thank you so much for this amazing review. We appreciate you and thank you for choosing BMW of Eugene. We look forward to seeing you again.