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BMW of Manhattan

New York, NY

3.0
532 Reviews

555 W 57th St

New York, NY

10019

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Showing 532 reviews

August 15, 2024

i would like to apologize to the service staff at MANHATTAN BMW i was having a bad day at work and took my FRUSTRATION ON THEM and thank you for your excellent service.. flores ramon bmw M4 FH09739. More

by leoescabar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Pena
Aug 15, 2024 -

leoescabar responded

I would like to apologize to the bmw of Manhattan adviser Ali he’s been very helpful very respectful his given great service to my vehicle been on point notifying me step by step on the process of fixing my problem I would definitely recommend him as a advisor I will definitely be contacting bmw to always try to get him as my advisor for the future I’m glad I went to him so thank you so much for your services

June 12, 2024

Jason the Salesman/finance made a fraudulent loan(straw purchase) in MY name for a friend of mine. He ran her several times to get her and others a loan on a 23 BMW X1. He ended up doing a fraudulent loan More

by Dan K
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adrian Turek, Geoffrey Daou, Brandon Simon, Emile Goldman, Louis Cortes, Kamila Rassbeharry, Manny Antunes, Jeffrey Hultman, Phil Salazar, Richard Isaac
April 06, 2024

If I could give this place no stars I would! They have the WORST service department in the world. I took my car to get checked because it started acting weird and they tell me before they can ev More

by uptown_34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Joa and Jonathan Solas 👎🏿, Lucas Sienkiewicz
March 31, 2024

after I got off work I stopped by bmw of manhattan to ask some questions in my work clothes not looking like i could afford a used car BMW Genius Stefanos.M answer all my questions i was so impressed bec More

by tommyrobinson75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stefanos.T / Tareeka.T
March 09, 2024

I came for a 11am appointment with my family to meet Greg Pol. No one even acknowledged my presence. Reminded the receptionist 5-6 times but she just kept saying to wait. After 46 minutes I approached anothe More

by SS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg Pol
January 11, 2024

I recently leased a BMW 330i and couldn't have been happier with the sales experience provided by Boyd Canty. It was a pleasure doing business with Boyd who is honest and has integrity. He was upfro More

by ippolitoe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Boyd Canty
September 07, 2023

JUST TO PROVE TO YOU HOW ARROGANT THESE PPL ARE . . ALL U HAVE TO DO IS LOOK AT THE REVIEWS AND YOU WILL SEE HOWTHEY ONLY RESPOND TO THE POSITIVE REVIEWS NOT THE BAD ONES. THAT JUST SHOWS HOW MUCH THE More

by stasiorico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOE ROCKER
May 12, 2023

NEVER USE THIS BMW LOCATION. It has the worst customer service and management ever. I had a manager raise their voice at me while I’m 8 months pregnant name JOI CHO all he kept More

by UNHAPPYCUSTOMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOI CHO
April 11, 2023

This is the worse dealership and worse service I ever received. Spent $140,000 for the car and when I need one tire to be replaced no one called me in 7 days. I called to the advisor Adrian Caracundo no More

by david
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adrian Caracundo
May 09, 2023 -

BMW of Manhattan responded

Good Afternoon David, We are sorry to hear that you are having a difficult time getting in touch with our service department. Please send me an e-mail at Chris.CL.Little@BMWNYC.com and I will personally make sure that your inquiry gets answered as promptly as possible.

March 07, 2023

Terrible service. Spent 120K on a new car and NO ONE IS RETURNING MY CALLS. I hate that I wasted my time with these people. More

by J P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Roberto Felizardo
Mar 10, 2023 -

BMW of Manhattan responded

Good Afternoon! We are sorry to hear that you have had an issue getting in touch with our sales department. Please send an e-mail to Chris.CL.Little@bmwnyc.com and I will personally make sure that your inquiry is tended to.

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