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BMW of Manhattan

New York, NY

3.0
532 Reviews

555 W 57th St

New York, NY

10019

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Showing 532 reviews

February 18, 2010

I felt the need to write this because of some of the negative comments...no matter what, having an issue with your vehicle is a pain, and they're handling of my situation, especially joe, was quick and More

by lovemybeamerguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rocker
February 17, 2010

Overall I've had great service despite the fact that this is a very busy dealership. The car has always been ready when promised and if they needed more time I appreciate their honesty. The price is OK but t More

by mmmpilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Demersky
February 02, 2010

I rate my experience with BMW of Manhattan with a 5 stars because my service provider Art Fenton was great he really help me to understand the different problems as well as kept me informed...the next time I More

by reviewboost00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art
December 29, 2009

Service Department: These guys are terrible: rude, argumentative, condescending. Don't remember ever being treated this rudely by a "service" organization before. Avoid at all costs. Bought the More

by Sid
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jia Ho
May 23, 2009

I had an issue with engine oil leak and noises coming out of front tires so I dropped my bmw at BMW of Manhattan service center. Service advisor Michael Ciasco made an initial assessment and verbally promise More

by ericsnow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Ciasco, Jialoh Ho
March 10, 2009

MY M5 GOT SIDESWIPED IN CITY, SO I THOUGHT I WAS DOING THE RIGHT THING BY TAKING TO THE DEALER. BIG MISTAKE, STAY AWAY FROM THIS PLACE. THEY CHARGED ME $3200 FOR FOR A CRACKED SIDE MIRROR AND A SCRATCH More

by NELSON1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
BUDDY SAMAROO, JAMES (AUTOBODY GUY)
December 07, 2008

This, by far, is the most frustrating dealership I have ever dealt with in 50 year of owning cars. It is impossible to talk with anyone there. Every contact is by voicemail. Your questions are usually not More

by blipton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ciasco, Joe Rocker
April 19, 2008

They made it really easy, I had gone to other BMW dealers and gotten numbers so when I showed up I was prepared. What I found out was the other dealers were full of it, they were charging me for items that w More

by tef9999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grace Chen
September 05, 2007

This is by far the worst dealership I have ever delt with. After spending 20k on a new bike some punk kids kicked it over causing over 8k in damages covered by insurance. I brought this in to be repaire More

by sct4a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phil Demersky, keith
February 25, 2007

Thanks to the BMW team at manhattan, they have done a wonderfull job with my car. BMW 745Li Thanks JJ,M More

by jairoxlm
Recommend Dealer
Yes
Employees Worked With
Michale C
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