BMW of Monrovia

My engine light came on, which is a very concerning alert. Also my cup holder was broken. My service adviser Tim West assured me that everything would be taken care of, and as always, he and the servic alert. Also my cup holder was broken. My service adviser Tim West assured me that everything would be taken care of, and as always, he and the service dept delivered on his promise. I wouldn’t take my 2014 X5 anywhere else! More

Yuri is a professional. He knows how to make a deal. He’s fast and efficient. Before arriving we agreed on numbers over the phone. Upon arrival he had the vehicle washed, fu He knows how to make a deal. He’s fast and efficient. Before arriving we agreed on numbers over the phone. Upon arrival he had the vehicle washed, fueled, and ready to drive home. He’s a great guy and one of most competent salesman in the business. Yuri, thanks for helping my sister get into her new Toyota Camry. Shout out to John Tseng in finance. More

I would give negative stars if I could — worst BMW dealership experience ever. I brought my car in for a warranty repair. At first, they said everything was covered and I wouldn’t have to pay anythin dealership experience ever. I brought my car in for a warranty repair. At first, they said everything was covered and I wouldn’t have to pay anything. Then out of nowhere, they sent me a long “inspection report” with over $4,800 in suggested repairs, most of which were purely cosmetic or unnecessary. After I declined their overpriced add-ons, they suddenly changed their story — now claiming the radiator flap was “cracked due to impact damage” and refusing to honor the warranty. My car has never been in any accident, and I have a spotless record. Then they had the nerve to “offer” a discounted repair for $1,800 — something that should have been completely covered. To make it worse, when I picked up my car, they charged me $290 just for a diagnostic fee, even though reading a check-engine light is free at most shops. I ended up wasting two full days, got no repairs done, and still had to pay hundreds of dollars for nothing. BMW Monrovia is the definition of dishonest, manipulative, and money-hungry. They bait customers with warranty promises, then make up excuses to deny coverage and pressure you into paying out of pocket. I’ll never return to this dealership — and I strongly warn anyone thinking of going there to stay far away. More

Yurt, was very helpful and it was a great pleasure to do business with him business with him More

Yury, was great. He was very attentive to what I want and then provided the car, He was very attentive to what I want and then provided the car, More

Great experience working with Collin on our 6th car we’ve leased from him. We’ll be back! leased from him. We’ll be back! More

Udi was very helpful and made me experience the most enjoyable during my first time as a new car owner. enjoyable during my first time as a new car owner. More

Bassel was a great to work with. Went above and beyond our expectations! Top notch! Went above and beyond our expectations! Top notch! More

Very professional and customer oriented. The offer was organized and little back and forth. Enjoyable experience. The offer was organized and little back and forth. Enjoyable experience. More

Excellent transaction. Yury was a great salesman and the transaction smooth and easy. Everyone was helpfull Yury was a great salesman and the transaction smooth and easy. Everyone was helpfull More