I had nothing but problems at this dealership from the day I picked up the car. Upon delivery, the 5-series that I purchased did not have the specific features that I requested from the sales person. When I told him this, he didn't offer to remedy the situation in any way. My service experiences have equally been problematic. In one case, despite the fact that I requested a loaner car when I made the appointment so I could go to work, the ladies at the front desk told me there were none left. Yet, there were several lined up against the wall in the garage. When I protested, the service manager came over and simply said, "Just give him a loaner." On other occasions, the car was returned with the presenting problem not fixed. In one case, they returned the car to me and the driver's door would not close. I couldn't believe the technician and the valet both drove it, and neither of them realized the door wouldn't close. In another instance, I received a call from my service advisor asking me to complete the customer survey and give him all "10s" or else he would lose his job. His performance was hardly worth a "10." I've owned several luxury cars over the years, and I have never had to file a complaint with a corporate office until I began to work with this dealership. I agree 100% with the other reviewers here: many of the employees are rude and have no customer service skills. I will never return to this dealership for sales or service.