We bought our first BMW vehicle from BMW Morristown in 2013 and the experience was great. I left my review here on 12/9/2013 and I gave 5 stars for all the categories. However, when I came back last Saturday, things were all changed.
My wife and I came to the BMW Morristown on Saturday and tried to get a new SUV. Myles Beck was the sales person the front desk lady assigned to us. After we discussed, we decided to test drive the 2015 X6 50i. Myles told us the vehicle is parked 10 minutes away from us and he will drive the car back in 20 minutes. However my wife and I waited there for almost 2 hours for him to come back. He explained the car was in the snow and he needs to dig it out. OK, since we were trying to get it, 2 hours is fine. Then we tested the car on the road. Myles kept telling us how powerful the car is and how good looking it is, however, he has little knowledge about the car’s details such as packages and dimensions. And he is not even familiar with the Idrive system. We did a very short test drive and then we started to talk about the price. During the negotiation, Myles kept pushing us the take the price which is way above my expectation. Then after 2 hours of negotiation, we went to Stu (sales manager, a very nice sales person, I’m happy to do business with him in the future) and finally reached to a price which is near our budget range and we were about to get the car. However, as it’s already the late in the Saturday evening and both my wife and I were starving. And my wife and I were still debating on the details (such as budget, parking, purchasing or leasing). We decided to consider it during the weekend and come back in the following week. It’s a near 90K MSRP car and we don’t want to be pushed to make the purchase when we are not 100% comfortable.
When I called Myles on Monday afternoon, I told him that I’m willing to get the car and shared with him my only concern is finding out a way to get out of my current lease contract. (I don’t want to have 2 cars at the same time as the parking in my apartment building is $300 per month). I asked Myles if there’s a chance BMW Morristown will take over my remaining lease as I’m going to get a new car here. Otherwise I may need to find a person to take my lease before I make the purchase. Myles shot at me on the phone directly and used the word “absurd” to describe me. I told him that I really want to buy the car and just need to figure out a way to get rid of my current car as soon as I can. He shot to me directly and told me “no chance”. He told me he never heard any examples that BMW will take over a lease. I told him that such examples existed before and asked him to consult with the senior sale manager. After he talked with the manager, he told me it’s possible that BMW Morristown will take over my remaining lease as long as my credit check is good. He told me that I need to come back and take the deal by the end of the day or I will never ever get that price if I cannot make it on Monday night. I told him that I cannot make it on Monday as my work place (NYC) is far away from the dealership, and I told him that I could guarantee to come back on Saturday morning. Then he shot at me again and used the word “disrespectful, absurd” as well as some cursing word. He blamed that I wasted him for 3 hours on Saturday and he has not make any money from me. I told him to watch the language as he already used a lot of impolite words during the conversation. He told me he doesn’t care and he doesn’t really need my business.
Over the past 3 years, BMW Morristown treated me nicely and that’s why I came back to shop my second car. However, Myles attitude and his bad manners truly disappointed me! Not only because he has little knowledge about the BMW products, but also he is so rude and very impolite to the customer as deals went off. I cannot imagine how could a salesperson use so many cursing words to treat an existing customer. I sincerely hope senior management could do something to fix the issue.