My Review Of BMW of Morristown:
I went into this location looking for a certified pre owned BMW all sales associates were very friendly, however the vehicles were all over priced according to Kelly blue book. The sales man we had worked with over promised and under delivered. I put down a deposit and down payment and was told I would be getting a phone call Monday morning with an update on the progress from the bank loan. Monday came and went and I received no phone calls. I called Tuesday morning to follow up with Dave, I called 5 times before I got a hold of him, I left two voice-mails and still did not receive a call back. Finally at the end of the day He calls me back seeming very annoyed, he told me to "be patient" and he will call me the next day with updates. Once again I never received a call, I felt very unimportant and rushed. After 5 days I call him back disgruntled at this point with his quality of service requesting my refund. I have worked in customer service for7 years and never have I seen such terrible service, especially with a high ticket item. I would not recommend this location to any prospecting clients. You can find a better dealership!
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