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BMW of Morristown

3.3

184 Lifetime Reviews

111 Ridgedale Ave, Morristown, New Jersey 07960 Directions
Sales: (973) 455-0700

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184 Reviews of BMW of Morristown

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September 16, 2004

"I wish I could say better things about the Morristown BMW..."

- Saabstory

I wish I could say better things about the Morristown BMW pre-owned department. The only benefit I can promise is to say that it's in a different area of Morristown than where the new BMWs are being sold. Morristown BMW is supposed to under new management. Sorry to say, the pre-owned people haven't heard about it, yet.

Tonight, I was next door, looking at a Mini. Cold from the rain, I was pointed by the Mini staff to a coffee machine located in the pre-owned section of the regular BMWs. As my cup was filling up from the free "magic" machine, my eye caught a used All-wheel-drive 3 series BMW sedan.

I spoke briefly to the salesperson. Mind you, there were two people in that section, and their showroom was completely vacant of a single customer, save for me.

It was evening, and over a half-an-hour to 45 minutes until closing time. I had just finished testing a Mini. As cute as the roadster is, I still haven't decided whether I wanted something "bigger," and more practical.

The problem was the BMW I saw in the showroom was a stick shift.

The salesman mentioned, not to worry, he had several AWD pre-owned 3 series sedans available.

I asked them about how much they cost. The prices he quoted me for these cars were much higher for used vehicles than I had seen before (like add $1,000-3000 to everyone else's price -- almost new car prices, for near 3 and 4 year-old cars?). He debated with me the difference between a maintenance versus warranty contract (earlier BMWs had a limited maintenance benefit, and if the contract expired, it can't be renewed as with the newer cars -- making the buyer liable for all the oil changes, brake pads, rotors, tune-ups, etc. -- which is okay, I guess if the car was much less than a new one).

You would think I would know the difference between an oil change versus needing an entire transmission replaced, wouldn't anyone? So, why did he tell me that if I bought a car, and I needed a new transmission, the warranty would cover it, and mix up the two? This didn't make too much sense.

He thought he fooled me, right? I finally explained to him what the difference was.

He was nearly laughing at me when:

I asked if I could test-drive one of his xi 3 series models. Get this? He says that the pre-owned department has a rule that customers can not test drive cars when it's raining? I just couldn't figure that out.

I later found out elsewhere that they maybe, just maybe, they don't test drive cars in the rain, except for four-wheel drive cars. Now, what was I asking to try? A four-wheel drive sedan, perchance?

Somebody pays these bozos over there in the pre-owned department to stay open 'till 9pm? Waste of lights and overhead in my humble, rainy day opinion, but I'm just a woman.... and, a shopper looking for her "mystery" car, reporting out pitfalls to potential online customers.

Don't go there, until the dust of the new management shakeup has settled, at the very least.


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pre-owned
March 07, 2004

"Real highway store mentality, sell as many cars as..."

- Beamer

Real highway store mentality, sell as many cars as possible and screw the people when it comes to service. If you are looking for a place to keep your car for a week before they look at it, then not fix it right, this is the place. Part of the Ryan Automotive Group, which I found out after I bought. They are known in NJ for giving decent prices with bad service. I made the mistake of letting them match a deal I had from another dealer, becuase they were closer I went with them. Big mistake.

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No
August 02, 2003

"I bought a car from this dealer and didn't have any..."

- schvamf

I bought a car from this dealer and didn't have any problems with that but their service is not that great.

They originally told me when I bought the car that I could get a loaner whenever I had any service done and I've been there 3 times so far and they always tell me they don't have any loaners left. I think they probably only have 1.

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Yes
July 22, 2003

"I went there twice and both experiences were..."

- david1226

I went there twice and both experiences were unsatisfactory.
The first was to install an in-dash CD and foglights. The price I ended up paying for both was over $500 more than the original quote. It also took 2 days more than they originally told me. What's worse, they wouldn't call to tell me about delays until the very end of the day.
The second time was for a broken thermostat and some leaking by my antenna. Again, the job took longer than expected, I was never informed of the delay, and it cost more than I was originally told. When I was called for a follow-up inquiry, I reported my complaints. I was told I would be contacted by a representative, but never was.

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No
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