"Dealership makes it right"
We purchased a BMW last year and we kept having issues with it. So we called in and we're connected to Carl Burton. He took care of us and now we're driving a new car.
"As usual, Victoria Guthery was excellent...thank You"
I always seek out Victoria Guthery for my appointments, as she is super efficient, always lets me know what is going on, usually on a very regular basis as I am waiting for the service.
You need to hire more people like Victoria Guthery.
"Easy, fast, efficient VIP treatment"
So far so good considering that I've had my X5 for only a week, though you'd expect five star service from someone that is selling you a vehicle. Carl Burt was and is at my every beck and call. Communication while finding the right vehicle was long distance due to my occupation and with several different dealers. I needed, specs, colors, photos, quotes etc. and Carl replied within minutes every time via text message. The other dealers dropped the ball, sometimes taking days to get back to me. BMW of Murrieta won my patronage. Renee Santos in finance was equally amazing making me feel like my interests were priority over the dealerships. We'll see how the, "VIP", service continues over the years.
Panache Optical Gallery, LLC
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