My Review Of BMW of Murrieta:
The sales team was great when I purchased my 2013 3 series here. Fast forward six months later when I need to repair my broken car, and it's another story.
I was greeted by a power train malfunction on a Saturday. The car had no power and essentially couldn't be driven for a long distance. So, I left the car parked and promptly made an appointment to have the car looked at on Monday. The appointment was at 7 AM. Monday arrives, and I'm 15 minutes early for my appointment. I'm the second person to get checked in and thought I'd be on my way in a loaner car. That wasn't the case! However, the lady behind me had no problem getting a car. So, you mean to tell me you're out of loaner vehicles at 7 AM? That's just absurd. The adviser offered to rent me a car from Enterprise, but not until after 8. Okay? I have to be at work in 1 hour and still have to go home and get ready. This isn't going to work. So, I thought I'd get a ride home on the shuttle and borrow a co-workers car for my off-site meetings. Well, the shuttle driver was missing. A younger gentleman (very nice, btw) ended up taking me home. I was still late for work, and ended up having to borrow a car for the day. Sad, huh? I ended up getting my car back around 6:30 that evening.
I guess I've been spoiled by Mercedes over the years. I've always had another Mercedes waiting for me when I had to leave my car. I thought I'd receive the same treatment for a car that is supposedly in the same class. I had the bar set high for dealer service, and this dealer failed. BMW of Murrieta, you need to up your game.
When my lease is up, or if I ever need service again, I'll take my car a little further to Escondido. BMW of Murrieta has lost this customer!
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