I took my car in because my remote wouldn't unlock or lock my doors & I couldn't get the cd out of the player, which had happened before. Chad, the service advisor, checked my name in the system & tells me our 100,000 mile warranty had run out. We only have 70,000 miles on our car & when we bought it we were never told it would run out at a certain date, only that it would run out after 100,000 miles. I told Chad I wanted to talk to someone because I was mad. It was then that he said he would check something else & he saw we had bought an extended warranty for 50,000 miles so we were covered after all. Why did I have to threaten to go to the management before he checked? & why weren't we notified that our warranty was up? This would never have happened at Assail BMW in Monrovia. We won't buy another car from you because of this experience.
I'm going to call & speak with the mgmt. to complain also

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My wife purchased a 2012 BMW X5 and the service light came on recently. She contacted the dealership where the car was purchased to coordinate having the car picked up for service on a flat bed. The service was offered as part of the dealerships' customer service when the car was purchased.

To her surprise, she was told that the car could be picked up on May 16, 2013, a date that was over a month away. When she asked why so long, she was told that it takes 6 to 8 weeks to schedule the pick up. If this is policy, I can assure you that this was not discussed when the car was purchased.

In her frustration she asked I contact the salesperson that sold me my 2010 BMW M3. So I contacted Joe Garcia who now works at BMW of Murrieta. After a brief conversation with Joe about what happened. Joe told me not to worry. Frankly I thought to myself.. what could Joe possibly do. He is not associated with the dealership where the car was bought and he did not work at the dealership where I bought my M3. Well here is what he did....he personally delivered a 2013 7 Series BMW to our door step in Rancho Cucamonga which is over an hour away to use as a loaner while the car is being serviced. He went over the service we needed, made a few notes and drove her X5 back to Murrieta and informed us that the car would be brought back tomorrow...and by the way also mentioned that he noted some recall items that he would look into getting taken care while the car was there,

Well...how about that....I am totally in disbelief, at the fact that there are those who believe in complete customer service and satisfaction. So kudos to Joe Garcia and to Boris Said. I wish to thank you both and assure you that our BMW's will always be serviced by BMW of Murrieta...and when the time comes I may even buy my next BMW there.

Respectfully,

Alfredo....M3 Owner

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I purchased a BMW 2008 128i, 25k miles from this dealer. It is a convertable and is pristine in shape. Price was high and I paid to much but that was my choice at the time. I also put on a 3 year warranty bumper/bumper and maitnance. I had a stroke and am very ill with a terminal disease. I contacted the dealer to buy the car back from me, out of desperation and the inability to drive. I thought being a dealer in my community, a customer they would want to help. I did not even expect the price to be high. But, not a call, not a repsonse. One time I took it in and was told they would give me 21k and call me, no answer . The car has 27k miles on it in a year. I still have the warranty. Was told that means nothing. I never recieved a call back. Then in email they told me 17k was the offer. Abosoultely crazy and not even reasonable. The car is as it was when I took it off their lot. All I wanted was help while ill so my family was not stuck with it. Accepted the offer of 21k for it and I was abosorbing the difference. But NO this dealership has no compasion or caring for anyone as a buyer. So, if anyone is looking for a BMW 2008 128i with only 27k miles white exterior. gray interior with premium package and bmw assist and can pay 20 k for it, mine is available and still under warranty with a maitance warranty as well. I am very sick and unable to drive the car and need to unload the payments for my family. Let me know DianaOGrady@aol.com.

I would not use the dealer again. My husband bought his car at Cadillac and they have done amazing things for us through the years. They treat seniors well and with respect and they are compasionate to your needs . Its not just about making a buck at the dealership. Its about building community and people relationships. That might be why they are so successful and present in the area for so long.

Hope that helps. :)

Diana OGrady

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I was on the internet and found a vehicle that was perfect for my wife. I called the dealership and asked if the vehicle was still available. They told me it was and they had to go to pick it up from storage. I expalined to Evelyn I would not be ale to come in till about 7. She told me this would give them plenty of time to get the vehicle, get it detailed and have it waiting for me when i got there. I show up at 645 and the car is parked in a stall with a piece of paper stating something along the line off, this vieweing is reserved for me. The sales gentllemen comes out and shows us the vehicle. We take it for a test drive and everything seems to be just fine until we get back to the dealership. I told the sales man i would like to purchase the vehicle and he proceeded to get the value of my trade in. As he comes to the end of the appraisel process, the sales manager comes walking out and tells the salesman in front of me, that we cannot purchase this vehicle because someone else allready has gone into financing on this car. I asked the sales manager how this is possible since the car was "reserved" for our viewing. He stated something about California law not allowing to hold a car for anyone. I asked him why his dealershipmallows to make appointments and why his dealership reserves car's puts themin parking spots with people's names on them. He didn't have an answer. At the end if the day, he should have pulled his sale person aside and explained to him what has happened. At that point since the sales man had rapport with us he could of explained it to us, no harm no faul. To me, it seemed the sales manager was more worried about selling vehicles than assiting customers. Needless to say i walked outof the dealership. I have been looking for a BMW for a while and I did buy one two days later from a dealer that 45 miles away. I dont mind at all even though Murrieta BMW is 10 minutes from my house. Everyone that I know has seen my car and likes it, they ask where i bought it and told them. They ask why i went way out there, and explain to them how I was treated at Murrieta BMW and I know they will not due business with them either after hearing my story.

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I have had the most terrible experience with this dealership that anyone could possibly have. On Wed. Dec. 19th, 2012 I had gone in to trade in my car which I had been referred to through Autotrader. As I was explaining to Rick the sales manager that I was simply selling my car to them at that time and was not interested in purchasing a BMW that day, I was immediately written off. During my conversation with him, he completely turned his back to me to greet another customer who had walked in when I was mid sentence.
I was hesitant to continue but did so anyway. The entire time he was extremely unprofessional and nothing short of rude.
After getting the paperwork done, we were informed by Rick that he was going to OVERNIGHT the check to Toyota for the payoff on my car (which I later found out they did not mail until the following day) then they had to wait for the pink slip and cut me the check, which in his words "would take about a week."
A week later, Wed. Dec. 26th, I called the dealership and asked to speak with Rick, I was told he was busy with a client so I left a message, no response for a couple of hours. I then called back to be told he was in a meeting, so I decided to go in person and speak to him. When I arrived a salesman by the name of Matt approached us. We explained our situation for which he apologized and we finally felt someone was on our side. He called Toyota for us to get a status on our check and after having a long personal conversation, he told us that it takes 10 business days to receive.
This would have not been a large problem if we had just been told this in the first place instead of being LIED to about the length of time taking "about a week." We were asked yet again if we were interested in purchasing a BMW and when we explained we weren't sure what kind of car we were in the market for we were written off. I had mentioned interest in a MINI Cooper, which sparked some interest in us but obviously still not enough.
Matt then told us he would personally keep track of the pink slip and keep us updated on the status of our situation. Rick had walked up during this time completely disregarding that he had ignored our phone calls all day and not acknowledging our discontent.
To make it even worse, we were told that my car had ALREADY been sold. We had received no payment for the car, left empty handed, while they had already made profit off of us. Funny how worried they are about having the pink slip in hand before they can write me a check, but have no problem selling a vehicle to someone without even having the pink slip.
The following Thursday I received no phone call from Matt as I was promised, so I made the effort to call him. I was told no word on the pink slip and he would call me Friday.
To no surprise, the better part of Friday had passed and I had heard nothing so I tried again to contact Matt, which I was told he was with a client. No problem, I understand they are busy, but after another few hours passed, I was confused as to why he couldn't find 2 minutes to return a phone call.
I called back multiple times that day asking for both Matt, Rick, and anyone else who could help me, leaving messages for all of them and STILL NO CALL BACK. My boyfriend then tried calling on my behalf and got the same response, NOTHING.
After much frustration, he called back and asked directly for Boris and left a message. For the first time in a week and a half dealing with these people, we got a phone call back. It went fine, an apology here, excuse there, explanations, trying to appease, but being stern (I know how it goes I work in the sales world). We told him how unhappy we were and how unfairly we were treated, which led us to drive all the way to Santa Ana to CREVIER BMW & MINI and explained how unfortunate it was that he lost our business because of his terrible staff. We were informed he would look into the situation.
After way too much stress and frustration that anyone should have to deal with, we received a call in which Boris told us there is nothing he as the owner could do about our situation and other than the blatant rude behavior that his staff had showed us, which he apologized for with no sincerity, it is what is.
I suggest NEVER doing business at this dealership. It was one of the worst experiences I have ever had and hope that no one else has to ever go through the same thing. The staff at CREVIER MINI where I decided to buy my car was the most helpful and friendly staff of people I have come across and it was well worth the drive. The moment I receive my check from BMW Murrieta, I will never step foot in there again and make sure that I let everyone know what a terrible experience it was.

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Service excellent.

Sales not so good: Sales personnel seem not so interested or perhaps not as experienced in dealing with me and my way of preparing with a "Build Your Own" to open the negotiation. I also have access to Kelly Blue Book data showing MSRP, Dealers Invoice, and an estimate of the value of my current 2008, 31,000 mile well cared for BMW coupe.

Perhaps I should add that I have some limitations viz physical movement such that the driver's seat be adequately adjustable and the vehicle have a rear view camera and other visuals. parking assist, and other aids [one reason for choosing the sedan version over the coupe which I now have]. I'm also interested in the improved MPG over the coupe version.

Now that I've bored you to tears, the next step would be me sitting in the driver's seat
of a vehicle like the one in my "Build Your Own".

Thank you for your patience,

Jonathan A Slesinger

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Everyone was extremely helpful and pleasant at BMW of Murrieta. I had just gotten into an accident that totaled my car and needed to get a new vehicle. I had met Bryan Preston before at 4th of July and he had told me about how great the dealership was. Bryan went out of his way to help me out once I was there and made sure that I was taken care of. Evelyn had also called me to help set up the appointment and was very friendly. Taylor Mossman handled my test drive and working with me to find the right car. Her great personality and genuine concern made it a fantastic hassle-free experience. Once everything was done, Miki Farris helped with getting me an extended warranty and gap insurance. He really went the extra mile to make sure I got a great deal and was satisfied with my purchase. Mo took care of the delivery and was excellent in introducing me to my new vehicle. All in all, everyone at BMW of Murrieta deserve the highest possible rating. It is by far the best experience I have had in car buying.

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BMW of Murrieta has always done great work and service on my car. I have taken my are to them since they opened. I would for sure deal with them in the future.
Jason B

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Magaly was an exceptional client advisor. She went above and beyond in her support of my need to compare the 'competitors' to the BMW! Magaly was pleasant, supportive and exemplified great customer service! Thank you Magaly.... I love my new BMW 328i sport!
Christopher was exceptional in explaining the financial ins and outs and offered me a discount when closing the sale. My heart was warmed when he said the owner allows employee dogs to visit on Sunday...... Thank you BMW of Murrieta my experience was exceptional!

Susan H-C

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I am happy to have a reliable BMW service department nearby where I live. The service was great and the waiting area was very comfortable and I did not have to wait long.

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