Reason for Visit: Sales
I recommend this dealer: No
My Review of BMW of Northwest Arkansas:
The BMW of Northwest Arkansas service folks are very helpful, gave me their full attention, and offered sound advice. I give them good rating all around. The ratings above are based upon dealings with sales staff.<br><br>I found the BMW salesmen are detached from customer service, period. I drove by the dealership to check on a car on their lot. The salesman came to my car, invited me in, but immediately started "dogging" my car. He left me to sit a full 15 minutes while he looked for the price of the car I was interested in. He came back and handed me a piece of paper with the amount of a trade for my car! I was not only surprised, but insulted. I had not told him I was interested in trading. I later found out the amount he offered was much less than NADA, Edmunds, etc. lists as trade-in value.<br><br>After a few days, I decided I had a bad salesman, and shouldn't hold that against the whole group. I called (about the same car) and the salesmen were watching a ballgame. The salesman I was trying to speak to called out to another salesman, "You lose, (whatever the man's name was), HAHAHAHA, you lose." By this time, I knew what I was dealing with and thanked the man for his time. Overall it was a disappointing experience.<br><br>The salesmen need to work back in the service dept. for a while to pick up some pointers on common courtesy.<br>
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