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BMW of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
1,732 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,732 reviews

February 28, 2024

This dealership has excellent customer service! They were able to help me out with anything I needed. I specifically was very pleased with the great customer service Jason provided! More

by PRISCILLA.SOPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason J.
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Feb 28, 2024 -

BMW of Orland Park responded

Priscilla - We're delighted to know you had an excellent experience at BMW of Orland Park! It's great that Jason was able to assist with your needs. Thanks for the positive feedback and we hope to see you again soon!

February 28, 2024

Friendly and knowledgeable; resulting in a very pleasant experience. All of the service advisors were friendly. More

by MZLADYJAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas in Service
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Feb 29, 2024 -

BMW of Orland Park responded

We're delighted to know you had a pleasant experience with our team at BMW of Orland Park. Thanks for highlighting their friendliness and knowledge!

February 28, 2024

They make up prices and lie about it. Never would ever bring my car to them again More

by Kiasimmons0
Recommend Dealer
No
Employees Worked With
Brain
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Apr 11, 2024 -

BMW of Orland Park responded

If there was a mistake on our end, then I sincerely apologize, but we run our business with straightforward and transparent professionalism. I understand we've lost your business, but I'm concerned to see we've left the wrong impression and I'd like to address your experience with you directly. If you're willing to speak with me, please reach out. Thank you, Brian Coster - Service Manager - 708-460-4545

February 27, 2024

Nick listened to our concerns and went to look at our car. He returned with suggestions. He was professional and knowledgeable about our hybrid. Nick is a valuable asset to BMW. More

by R.AUMUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Feb 27, 2024 -

BMW of Orland Park responded

We're glad to know Nick was able to assist you effectively at BMW of Orland Park. We appreciate your kind words and look forward to serving you again in the future!

February 27, 2024

I bought a car with a broken antenna. They don't want to fix it More

by ADAMHANDZEL1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Denbroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

BMW of Orland Park responded

Adam - I am truly sorry that your experience didn't match our high expectations. I would be happy to help in any way that I can and invite you to contact me at your convenience. Thank you, Brian Coster - Service Manager - 708-460-4545

February 27, 2024

Orland Park BMW always has excellent customer service! Their service Department in my opinion is the best around! More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg, Chris Vosler
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Feb 27, 2024 -

BMW of Orland Park responded

Manny, we're so glad to know you've had excellent experiences with our service department at BMW of Orland Park. Thanks for your kind words and support!

February 25, 2024

Unexpectedly great encounter with the Service Department. Corey was phenomenal dealing with my car insurance repair. More

by MADDMYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey S., Sherry
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Feb 26, 2024 -

BMW of Orland Park responded

It's great to know that Corey and our Service Department at BMW of Orland Park exceeded your expectations. Thanks for sharing your positive experience with us!

February 24, 2024

Peter did a wonderful job. He ran through the entire car with me and did a great job communication during the entire process. I would highly recommend him. More

by Luke B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Denbroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Moreno
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Feb 26, 2024 -

BMW of Orland Park responded

Luke, it's great to know that Peter provided you with such a thorough and communicative experience at BMW of Orland Park. Thanks for the recommendation!

February 24, 2024

Kind and courteous staff and amenities are refreshing including Starbucks coffee machine Comfortable waiting area More

by SARORADOPC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Feb 26, 2024 -

BMW of Orland Park responded

We're glad to know you enjoyed our amenities and found the staff at BMW of Orland Park kind and courteous. Thanks for taking a moment to share your experience, we appreciate it!

February 24, 2024

I went into dealership after confirming my oil change was still under warranty. I arrived to be told that was not true and it was $198. I was unhappy with this, but said ok. Then I got home and had a coupon More

by MCCARTHYGIRLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

BMW of Orland Park responded

We're sorry to read about your recent experience. It's important that our customers feel they can trust us, and it seems we've let you down in this instance. We'd like the opportunity to make things right for you - please reach out so we can discuss a suitable resolution regarding your oil change service and coupon issue. Thank you, Brian Coster - Service Manager - 708-460-4545

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