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BMW of Orland Park - Service Center

Orland Park, IL

4.6
603 Reviews

603 Reviews of BMW of Orland Park - Service Center

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April 30, 2024

This review has nothing to do with Dion he was absolutely amazing, kind and helpful and got me in and out as quickly as possible. I am however disappointed with the recommendations the service crew suggested More

by SAMI31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dion- 5 stars
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Helpful
April 30, 2024

Experience was top of the line with the expertise that exceeded my expectation! Always great service with great people! More

by LAILANABOUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

BMW of Orland Park responded

We're delighted to know that our team at BMW of Orland Park exceeded your expectations! Thank you for the kind words about our service and people!

Helpful
April 30, 2024

James always goes above and beyond. He's a pleasure to work with and makes sure you are comfortable. More

by MEHIDA08
Recommend Dealer
Yes
Employees Worked With
James, in Service
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Apr 30, 2024 -

BMW of Orland Park responded

Thank you for reviewing James and BMW of Orland Park! We will pass along your kudos to our team. Have a great day!

Helpful
April 30, 2024

Excellent and prompt service. James was very helpful. Good communication throughout the process. Kept me informed. More

by GASTROGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in service
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May 01, 2024 -

BMW of Orland Park responded

We're glad to know you had a positive experience with our team at BMW of Orland Park. It's great that James was able to assist and keep you informed throughout the process! Thanks for your review!

Helpful
April 29, 2024

James is always a pleasure to work with. He always makes sure everything is done right and you are taken care of. More

by NMHUSSAIN96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
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Apr 29, 2024 -

BMW of Orland Park responded

We're glad to know that James has been able to provide you with such a positive experience at BMW of Orland Park. We'll make sure your kind words reach him! Thanks for the review!

Helpful
April 28, 2024

The service was so slow. I waited almost 3 hours for an oil change and the had to wait in this long line to pay because there was only one cashier everyone was complaining. O More

by TANESHAWAGNER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarim Sajjad
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

BMW of Orland Park responded

I'm sorry to learn about your long wait for an oil change and the delays you experienced at checkout. We strive to provide efficient service and it seems there is room for improvement in a few areas. This feedback is valuable to us, and if you'd like to discuss this further or have any other concerns we can address, please don't hesitate to reach out directly. Thank you, Brian Coster - Service Manager - 708-460-4545

Helpful
April 28, 2024

Waited two hours to be told the needed tire was not available, when parts confirmed availability of the tire the previous day. More

by VETAYLOR09
Recommend Dealer
No
Employees Worked With
Worked with service
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Apr 29, 2024 -

BMW of Orland Park responded

I'm sorry to read about the confusion and inconvenience you experienced with us regarding your tire. This certainly isn't reflective of our usual service standards, and we'd like to look into this further for you. If possible, could you please reach out directly so that we can discuss this in more detail? Thank you, Brian Coster - Service Manager - 708-460-4545

Helpful
April 26, 2024

Andrew Kowal gave us great service and it was a hassle free out of state transaction. More

by beammer0
Recommend Dealer
Yes
Employees Worked With
Andrew Kowal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

BMW of Orland Park responded

We are glad to hear that Andrew made your out-of-state transaction hassle-free! Thanks for choosing BMW of Orland Park.

Helpful
April 26, 2024

Richard Pool is an excellent service advisor who always takes care of the customer and their complete satisfaction is foremost. More

by HOGGER1399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
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Apr 26, 2024 -

BMW of Orland Park responded

We're delighted to know that Richard provided you with excellent service at BMW of Orland Park. Ensuring complete customer satisfaction is indeed our top priority! Thanks for the review.

Helpful
April 26, 2024

Great service even though I didn’t have an appointment. I explained the problem and they had no question checking my car over and telling me what needed to be done. More

by MAZIARKAJ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey - Service Advisor
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Apr 29, 2024 -

BMW of Orland Park responded

We're glad to know our team at BMW of Orland Park was able to assist you promptly and efficiently. We strive for great service every time - appointment or not! Thanks for the review.

Helpful
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