BMW of Orland Park

This service was complete disaster from the beginning till the end. You basically did absolutely nothing to repair my car. My 6 year child could do the same what you did and even better. The only thing w till the end. You basically did absolutely nothing to repair my car. My 6 year child could do the same what you did and even better. The only thing what you did is that you checked the drains, that's it. As you so, my Alcantara roof was damaged from the lek, there was lek on doors, on sets on my child's head and clothes. I told you that this happened after the car wash, because the lek was white and sticky. You never did any deeper research what could be the reason of this. Also, you told me that you are gonna clean my car ( not talking about the Alcantara. ) and the only thing what you did is that you cleaned ( if I could say that ) my window. All that was done, it was smeared all over my window, not cleaned. The door and seat was dirty also. And you consider your self's BMW certified service! I am not asking you to do a full detailing on my vehicle. The video what you send me. What is is tis all about? You are telling me that lek is from the inside? Just walking around the car and talking some nonsense. Did you ever try to remove the headliner to look at it? Repair is not about how fast we can fix it. It is about how good we can do the job. Even when I brought the vehicle to you and when I was trying to explain what is wrong, you where talking with the other person and not listening what I was telling you (when we where beside the vehicle). So, after all this and not only this I could give you a 0 stars. I remember when I purchased I vehicle, BMW told me that this would be the best service what I can get from BMW. This was not even close! More

Dion was great. The cost for repair was expensive and it took a while to get the part in. The cost for repair was expensive and it took a while to get the part in. More

Nice people and good service, Jason is a good service writer he knows a lot and always ready to help writer he knows a lot and always ready to help More

The efficiency and professionalism displayed by the service team were impressive, ensuring a smooth and timely process. This reflects the high standard of care provided. service team were impressive, ensuring a smooth and timely process. This reflects the high standard of care provided. More

Awesome job. .awesome people…I love bringing my car I always know I am getting the best work done .awesome people…I love bringing my car I always know I am getting the best work done More

I did not like how the salesperson Mateen was ready to add on so many additional fees and tell me that these items were mandatory. If I told you once that I did not want it, just remove it. But no he wa add on so many additional fees and tell me that these items were mandatory. If I told you once that I did not want it, just remove it. But no he wanted to make it seem like they the additional insurance and anti-theft item was installed on the vehicle, which it was not. They only decided to remove all the extra fees when I was about to just leave and go to another BMW dealership. More

James and Sherri in the service department are awesome. They always make sure I am happy with my service. They are always professional and helpful. They always make sure I am happy with my service. They are always professional and helpful. More

Dealership had extensive selection of vehicles available to purchase and sales advisor expertly helped me narrow my search, quickly identifying a reliable, yet highly functional vehicle for enjoyment and op to purchase and sales advisor expertly helped me narrow my search, quickly identifying a reliable, yet highly functional vehicle for enjoyment and operation for years to come. More

Excellent service. Great communication and friendly faces to make your day by taking care of your car every day Great communication and friendly faces to make your day by taking care of your car every day More

The technician did a great job repairing my car. He sent me a video showing me what was wrong with the car and what was ok with it. He sent me a video showing me what was wrong with the car and what was ok with it. More