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BMW of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
1,747 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,747 reviews

January 18, 2024

Very professional! Always take good care of my BMW & provide excellent customer service. Had a little trouble hearing video while car was being serviced but as soon as More

by JACKSONMONICA30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
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Jan 18, 2024 -

BMW of Orland Park responded

We're glad to know our team at BMW of Orland Park was able to provide you with excellent service! We'll make sure Dion gets your appreciation for the prompt assistance. Thanks for trusting us with your BMW!

January 18, 2024

Gus Gertos has sold me 4 vehicles and now my wife’s car He’s so helpful and knowledgeable More

by mk_ridolinc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

BMW of Orland Park responded

Thank you for being a loyal BMW of Orland Park customer! It makes our day to hear that Gus found your wife the perfect new ride. We hope she enjoys it!

January 17, 2024

Dion is an amazing service representative. He ensures that you have the best experience possible. He is very professional and informed. He is a great addition to BMW of Orland Park. More

by Beauleg76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Orland Park responded

We're delighted to know Dion provided you with such a positive experience at BMW of Orland Park. We'll pass along your kind words!

January 17, 2024

Choose a different BMW dealer. This one is not good. Finance guy is the terrible. More

by Bmwguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabe Jarquin, Jesus Cervantes
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Feb 22, 2024 -

BMW of Orland Park responded

Thank you for your feedback. We apologize for the negative experience you had with our dealership, particularly with the finance department. Your satisfaction is important to us, and we will address your concerns internally to improve our service. If you have any further questions or need assistance, please feel free to contact us. Best Wishes, BMW Of Orland Park

January 16, 2024

Ross was fantastic! He answered all my questions and delivered everything on time and as advertised! It was a great experience! Thank you! More

by JOE.MILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ross Ricobene
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Jan 16, 2024 -

BMW of Orland Park responded

Joe, we're delighted to know Ross was able to assist you and make your experience at BMW of Orland Park so positive! Thanks for sharing this with us, we sincerely appreciate it!

January 15, 2024

Always fantastic service and friendly faces. The vehicle is regularly serviced by the dealer and I appreciate the care and quality provided! More

by JUSTINKOLESAR95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard, Gabe Jarquin
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Jan 16, 2024 -

BMW of Orland Park responded

Justin, we're delighted to know you've had consistently fantastic service at BMW of Orland Park. We take pride in providing quality care for your vehicle. Thanks for the review!

January 15, 2024

Unorganized, long wait times & not very helpful. When I went in for my labor service appointment I had scheduled days in advance, the guy said he couldn’t find my appointment, kept getting quoted di More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Started with an R
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Feb 22, 2024 -

BMW of Orland Park responded

We're deeply sorry to hear about your disappointing experience during your recent labor service appointment. Your feedback regarding the disorganization, long wait times, and miscommunication is concerning, and we sincerely apologize for any inconvenience or frustration caused. Providing efficient and accurate service is our priority, and we regret if we fell short of meeting your expectations on this occasion. Your feedback will be shared with our team to address the issues you encountered and improve our service delivery moving forward. We understand your decision not to return, but we hope to have the opportunity to regain your trust in the future. If there's anything further we can do to address your concerns or if you have any questions, please don't hesitate to reach out. Best Wishes, BMW Of Orland Park

January 13, 2024

In the over fourteen years of service that I have been with Orland Park they have been fantastic. More

by Dwight E Mobley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

BMW of Orland Park responded

Dwight, thank you for being a valued client of BMW of Orland Park! We are so grateful to have earned your loyal business.

January 13, 2024

My experience at BMW was most informative and courteous. Mr. James and the mechanics are tops. More

by RICWJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
none of the listed. only James Hatchett and the mechanic
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Jan 15, 2024 -

BMW of Orland Park responded

We are glad to hear that Mr. James and the team delivered informative and courteous service. Thank you for choosing BMW of Orland Park!

January 13, 2024

I brought my vehicle for some service recently and James, the service advisor was great. More

by SKOBEL76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Jan 15, 2024 -

BMW of Orland Park responded

We are glad to hear that James and the team provided excellent service. Thank you for choosing BMW of Orland Park!

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