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BMW of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
1,827 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,827 reviews

December 23, 2021

I decided that I wanted a nice Christmas present for myself. My car was rattling, I knew what I wanted. Thanks to Kerry Washburn and Orland Park BMW.. More

by Brendamays86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kerry Washburn
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Dec 27, 2021 -

BMW of Orland Park responded

Congratulations on your new ride! All of us at BMW of Orland Park appreciate the time you took to write about your experience working with Kerry during your new car purchase. We love that she helped you drive home in the right car for you. Enjoy! - BMW of Orland Park

December 13, 2021

They are a very dependable and professional staff..Excellent dealership and highly recommended. Toya is a great service writer. Thank you Ziegler family and happy holidays! More

by Zman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
La Toya is the best!, Randy Boomsma
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Dec 13, 2021 -

BMW of Orland Park responded

Thank you so much for recommending BMW of Orland Park! We are thrilled to hear that you enjoyed working with LaToya and drove home a satisfied customer. Happy holidays!

November 04, 2021

Very good service I was very happy with Corey on the service desk thank you More

by smashbag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey
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Nov 04, 2021 -

BMW of Orland Park responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful service experience working with Corey and the BMW of Orland Park team. Drive safely, and we hope to see you back again down the road!

October 18, 2021

Not a professional when it's comes to service. I got the lease from the same dealership for one of the flagship car of bmw. Sales team was good but not the same experience with the service team. More

by Zee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad dove
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Nov 01, 2021 -

BMW of Orland Park responded

I'd like the opportunity to learn more about what happened here and collect some information so we can work towards providing the best customer experience possible. Would you please consider reaching out to me directly at your convenience? Thank you, Brian Coster - Service Manager - 708-460-4545

Nov 01, 2021 -

Zee responded

Brian,Sure I definitely want to discuss and I can be reached at 3194001960.

October 18, 2021

Called with a problem and spoke with LaToya. She was very knowledgeable with the BMW and was able to accommodate me the same day. Also the whole service department from manager Ken T to the BMW specialist t More

by lance007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
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Oct 18, 2021 -

BMW of Orland Park responded

Hi Lance - We are thrilled to hear that LaToya, Ken, and our service department provided excellent service. Thank you for trusting us with your vehicle! For all your future auto needs, BMW of Orland Park will be here to help.

September 09, 2021

Immediate attention was given to my request and frequent updates were given during my waiting. The job was complete in less than 3 hours. Good job More

by afapoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Latoya
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Sep 09, 2021 -

BMW of Orland Park responded

Thank you for the wonderful feedback! Our goal is to make sure everyone who walks through the door leaves happy. We appreciate you choosing BMW of Orland Park. Safe travels!

August 28, 2021

Service rep very helpful and knowledgeable. Corey kept me informed throughout the entire process. More

by Johnckos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey
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Aug 28, 2021 -

BMW of Orland Park responded

We are happy to help! It's always great to see that Corey is providing excellent service. Thanks for choosing BMW of Orland Park!

August 19, 2021

Very good dealership. Great service tech’s. Service Rep-not good. More

by V.L.H.-1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Josephson - 1 Star - Too impersonal
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Sep 23, 2021 -

BMW of Orland Park responded

While we appreciate your positive feedback about our technicians, it is disappointing that you haven't been completely satisfied with your service. I would appreciate the opportunity to gather more details and see what we can do to give you a five-star experience in the future. Please reach out to me when you have a moment. Thank you, Brian Coster - Service Manager - 708-460-4545

August 08, 2021

Twice during sales process I should have walked as sales agent decided to talk to other clients during our sales process.my time is important More

by rdpfinl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
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Aug 09, 2021 -

BMW of Orland Park responded

We try to deliver top-notch service throughout the sales process so it was hard to see this feedback. I sincerely apologize for leaving the wrong impression and I am here to take your call if you'd like to speak further. Thank you, Joe Digiovanni - Sales Manager - 708-460-4545

June 12, 2021

Took my car in for warranty work for a window. During an inspection they claimed to have found other issues but it was covered under warranty as well so I had them fixed. Received the car back and the next More

by Victor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason
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Jul 11, 2021 -

BMW of Orland Park responded

Victor, we're sorry to hear about the unexpected issues you've encountered with your vehicle, and we can only imagine how frustrating that must be. I would love to look into this to see if there is anything else we can do to help. Would you be willing to give me a call when time permits? I will look for your contact information in the meantime. We value your business and want to make that clear to you. Thank you, Brian Coster - Service Manager - 708-460-4545

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