BMW of Orland Park

Very good service I was very happy with Corey on the service desk thank you service desk thank you More

Not a professional when it's comes to service. I got the lease from the same dealership for one of the flagship car of bmw. Sales team was good but not the same experience with the service team. lease from the same dealership for one of the flagship car of bmw. Sales team was good but not the same experience with the service team. More

Called with a problem and spoke with LaToya. She was very knowledgeable with the BMW and was able to accommodate me the same day. Also the whole service department from manager Ken T to the BMW specialist t knowledgeable with the BMW and was able to accommodate me the same day. Also the whole service department from manager Ken T to the BMW specialist to the porters , did an outstanding job.Thanks everyone involved. More

Immediate attention was given to my request and frequent updates were given during my waiting. The job was complete in less than 3 hours. Good job updates were given during my waiting. The job was complete in less than 3 hours. Good job More

Service rep very helpful and knowledgeable. Corey kept me informed throughout the entire process. informed throughout the entire process. More

Very good dealership. Great service tech’s. Service Rep-not good. Rep-not good. More

Twice during sales process I should have walked as sales agent decided to talk to other clients during our sales process.my time is important agent decided to talk to other clients during our sales process.my time is important More

Took my car in for warranty work for a window. During an inspection they claimed to have found other issues but it was covered under warranty as well so I had them fixed. Received the car back and the next inspection they claimed to have found other issues but it was covered under warranty as well so I had them fixed. Received the car back and the next day a part that previously had no issues came loose causing the car to go to limp mode. Dealership claimed all repairs, including completely removing transmission couldn't have caused the issue and wanted to charge me to fix it. Disappointed and won't be taking my car there again. For what it's worth, customer service with Jason was excellent when I originally brought the car in for repair. More

Very poor service and customer support . Don't go ther. They put additional dollar without being transparent. If you are buying a luxury car you expect complete customer service with clear transparency on They put additional dollar without being transparent. If you are buying a luxury car you expect complete customer service with clear transparency on price , charges but nothing you will get. As soon you give them the down payment and sign the documents they will give you the keys and say bye. Post which its ur headache for anything , no-one will response or bother to listen to your complain. You will be called multiple times to the showroom for resolving small issues. BEWARE , they are frauds with no commitment. Pick other dealers. I am giving two stars as atleast my CAR is worth with what all i wanted . The only reason i had to goto BMW of Orland park as the color i like was with them only. More

I brought my car to this dealer for service, Jason the service representative is very professional. The next day I went to pick up my car. I was told in few minutes a porter would bring the car. After 40 service representative is very professional. The next day I went to pick up my car. I was told in few minutes a porter would bring the car. After 40 minutes Jason came to me and said the could not locate my car, and the keys also missing from lock box. It caused me anxiety attack. After another 40 minutes they found the car. The technician kept the car in side garage, and leaving keys in side the car. Jason said it was technician fault. I had to wait 1:30 hours for their mistake, and I wish they could compensate me for their mistake, but not. Any given time, the loaner car would not be available for 2 weeks at this location. More