BMW of Raleigh - Service Center

Our X3 had developed a rattle in the exhaust system, I also spoke to the service rep about a wire that is protruding from the passenger seat which will eventually cause a hole. The dealer kept the car all also spoke to the service rep about a wire that is protruding from the passenger seat which will eventually cause a hole. The dealer kept the car all dayand fixed NOTHING. When we went to leave we started the car and the rattling in the muffler had not changed. He called 2 other people to look and listen, before the Team Leader decided we needed a new exhaust tail piece. The whole time I described the problems to Mr Akers he nodded his head and told me that the problems I am experiencing with my BMW were normal. It's a 2008 with 40k miles and we have not had a problem with it. Any time we took the car to BMW of Asheville for service they would also point out items they fixed beside doing the warranty work. The difference between BMW of Ashville and Leith BMW is like day and nite. Ashville listened to us and handled the problem, Leith listened and told us nothing was wrong. More

I am so impressed with Leith ability to service my car the way they did! From the moment I walked in the door, I was greeted and treated with respect and kindness. My vehicle was fixed, despite my many tr the way they did! From the moment I walked in the door, I was greeted and treated with respect and kindness. My vehicle was fixed, despite my many trips to the BMW in FAYETTEVILLE NC. I was grateful to have a place that understands the value of their customer. Andy kept constant communication with me and helped me throughtout this experience with any question I had. Overall, GREAT experience! More

The service was wonderful.  I was having an issue with my car.  It was fixed and I was back on the road in no time.  Everyone was helpful and patient in explaining the details of my car problem and with my car.  It was fixed and I was back on the road in no time.  Everyone was helpful and patient in explaining the details of my car problem and it was 4:35.  No one attempted to rush me out because it was close to closing time on at Saturday.  I am grateful for such a wonderful experience.   More

It's absolutely amazing to me that BMW NA continues to allow this company to maintain a BMW franchise. Kelly Barbour is an absolute joke as a Svc. Mngr. He can't even look you in the eye when talking to y allow this company to maintain a BMW franchise. Kelly Barbour is an absolute joke as a Svc. Mngr. He can't even look you in the eye when talking to you as he knows what utter BS he's spewing because of the company line. It's a shame as this is the 3rd and LAST BMW I will ever own. They could care less about this review or my business, but If I can save one person from doing business with these guys it will be worth it. They had my car for repairs(which included software updates they claim didn't exist until I had to print out the documents online and show them) and when they returned my car, it was filthy and the interior had been scratched and scarred. Don't do business with these folks, you will regret. All of these reviewers can't be wrong. More

Over the past 4 years I have had a couple of dealings with the dealership. First, when I purchase my 2007 BMW Z4(si)(new) their price was beaten by $5k on the pbone by Hendricks in Charlotte. Purchased with the dealership. First, when I purchase my 2007 BMW Z4(si)(new) their price was beaten by $5k on the pbone by Hendricks in Charlotte. Purchased in Charlotte for $6k below Leith's price in the end. Had Leith perform minor service on the vehicle with no problems. Within the last week I took the car in because it was not running right. They correctly diagnosed that it was the ignition coil, but also diagnosed other problems. 1) Bushings on the lower control arms of the suspension needed replacing; 2) Back brakes needed replacing to the tune of $309 (when questions I was told by representative that I had another 1 1/2 to 2 years left on the brakes depending on driving habits; 3) Leak in gasket in rear of transmission $600+ (This would be the 4th time this car has been in with major transmission problems). Previously told at another dealership that transmission should be replaced only to have BMW to say NO and just repeatedly change the transmission fluid; 4) I needed to rotate the tires (This is a Z4(si) and you do not rotate the tires (per BMW)since it has different size tires on the rear and front. After having given preliminary approval to the ignition coil, bushings, and brake pads and requesting them to call if the roters needed replacing. After going to dealership for them not calling me on the number I had given them twice the representative was on the speaker phone with the receiptionist and said he was going to lunch and that I could come back or call after his lunch. Guess he didn't realize he was on speaker. Received a phone message this time telling me that roters had to be replaced and the brakes would be $599 for pads and roters. I told him not to do the brake job. We went over the costs for all items that had been repaired. When I arrived at the dealership Brody told me that there was a $105 charge for them checking the brakes since they had taken the tires off and calipers off. Never when we were going over the charges was this charge discussed. Requested to see the service manager and he got another rep. to talk to my wife and I (NOT THE SERVICE MGR.). They absolutely told me that they could not take off the charge regardless of whether they had told me about the charge or not. (Such a lie) Finally, after a heated discussion with these two I asked for the owner thinking I had been talking to Service Mgr. Brody called Service Mgr. Kelly and Kelly had them take off the $105. Will never go back to any Leith dealership even for an oil change. More

I took my 2007 525 I BMW in for regular oil change and notice after I picked it up that there was some fluids dripping from my car. The following week my car computer indicated that my car was over heati notice after I picked it up that there was some fluids dripping from my car. The following week my car computer indicated that my car was over heating. I took it back to Leith Bmw service dept. and they said that the electrical pump on my car had went out. I had no leakage until they service my car. My car warranty had just ran out. This really made me think on how honest this service dept. really is. I called my service advisor 4 times before he finally call me back I even left a message with their supervisor and never heard back from him. I express my concerns to him and mention that there were no prior indication of leakage until they service my car. I don't think a BMW with only 52,000 miles water pump and sensor just go bad if so, they should really stop calling this vehicle the "utilmate driving machine". The people at Leith act to stuck up and seem to not care. I will not be taking my car back to them again!! More

The sales process is smooth and overall a good experience. However, the good service stopped when I drove the vehicle off the lot. I have had issues with the service department for simple satell experience. However, the good service stopped when I drove the vehicle off the lot. I have had issues with the service department for simple satellite radio installation and protective window treatment. They have given me wrong dates, kept my car for days, no check in or calls to let me know the progress and finally, I have not been offered a loaner car. More

Took the car in for Oil service (as part of service they check the brake pads/rotors/sensors) and Emission light came on. When I drove out of the parking lot, at their closing time, immediately the Brake L check the brake pads/rotors/sensors) and Emission light came on. When I drove out of the parking lot, at their closing time, immediately the Brake Light came on on the instrument panel. They had closed so I had to take it back on a later day. BMW NA Corp Customer Service said that the problem was probably that the sensor came loose. When I took the car back in Leith BMW service said that the rear brakes (pads/rotors/sensors) all needed to be replaced, even though the VERY DAY they supposedly went out, they check off my work list that the brakes were passed. COINCIDENCE??? Isn't it physically impossible for the brakes to wear down within a few hundred yards of the dealership and then trigger the sensor? You decide. Smells fishy.<br><br>One of my worst dealer service experiences in my life. Too bad they are the closest, but I will drive further to try out someone new next time. <br> More

We purchased our vehicle there in 1988 and have taken it for service there religiously. When the car cut off, it was towed. A hose was replaced., the cost $168!!!. The tow was free with AAA. $34 for hose, for service there religiously. When the car cut off, it was towed. A hose was replaced., the cost $168!!!. The tow was free with AAA. $34 for hose, $80 diagnostic, $40 labor, $12 shop fee. I called an voiced my concerns and <br>was informed that they have a minimum of $80 no matter what the repair, one spark plug or anything because the vehicle must be put on the computer.<br>They just lost a new vehicle sale to replace this vehicle. I voiced my concern about this excessive charge, but they would not budge. <br>i will avoid this property in the future and have advised my friends as well. More

After a bad experience at Leith in 1983 (yeah, I've got a long memory :-) ), I was reluctant to do business with them; however, the guys at Leith BMW service have been fantastic to deal with. The service ad long memory :-) ), I was reluctant to do business with them; however, the guys at Leith BMW service have been fantastic to deal with. The service advisor, Mick, has been wonderful to deal with in during my search for a 2001 M5, helping me out with service history reports, etc. After getting the car, they serviced a few things perfectly, pointed out some information I didn't know about the car, and checked it over completely. I was very pleased with the knowledge and professionalism of Mick, Ken (shop foreman) and the tech who was working on the car (sorry I don't remember his name, but I will find out). I'm happy that I have a comfortable home for service at Leith now as I'm also going to be taking my 2002 540i there for service also. Highly recommended. More