BMW of Raleigh - Service Center

I bought my wife's 330Cic from Sean in sales. Before the sale, we walked in off the street in her old Mitsubishi Eclipse and not dressed particularly nice. Shorts, t-shirt, sneakers. Sean treated us like sale, we walked in off the street in her old Mitsubishi Eclipse and not dressed particularly nice. Shorts, t-shirt, sneakers. Sean treated us like the most important customer there. Let us test drive anything we wanted, gave us all the possible information we could possibly ask for, and was very nice and down to earth. We ended up ordering a brand new car from the factory and he kept us up to date on it all the time, then called us as soon as it came in. When it was time to pay, my CCA membership had only been in effect for just less than 1 year (the required timeframe to obtain your $500 refund). Rather than making me wait another 3-4 weeks until that took effect, he and his sales manager actually discounted the car another $500!! Unbelievable, but true. That really got kudos in my book. They already knew we were buying the car, and could have sold it for sticker price to anyone off the street (this was early summer after all) but still decided to keep us happy and go above and beyond.<br><br>Service on my 2001 M5, which I bought just last month from Gallery BMW in Norwood, MA, was also great. They covered everything that was wrong and even called Gallery to get them to agree to foot the bill for a few things that SHOULD have been caught during the CPO inspection but weren't. The service manager, Kelly, was the one who offered to do this and I believe that was very good customer service. Everyone is very friendly, and if you schedule in advance they'll give you a loaner car.<br> More