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BMW of Rochester

Rochester, NY

4.8
122 Reviews

4250 West Henrietta Road

Rochester, NY

14623

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Showing 122 reviews

May 23, 2021

Bought my 2nd BMW x3 from Todd Harper and Mitch Guesno with help from Bryan Fox and the experience couldn't have been better. Also, big shout out to Demarcus. It is easy to see why West Herr is taking ov More

by bradtbbb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Harper, Mitch Guesno, Bryan Fox, Demarcus
May 15, 2021

BMW of Rochester truly delivered an awesome experience as well as a beautiful new 4 series convertible to me. Every step of the way the experience was excellent! My salesman Todd went over and beyond expec More

by malta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd
May 10, 2021

My least favorite thing to do is go test drive and buy cars! But, Mike and Lauren were great! Very knowledgeable and very easy to work with! I would definitely recommend them at BMW of Rochester. More

by Bmw5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren and Mike
April 05, 2021

Friendly and professional service. Service charges reasonable and have always had a positive experience at this dealership since West Herr has owned it. An A+ operation in all respects. More

by extrc8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery
January 07, 2021

HORRIBLE service department. DO NOT WORK WITH KYLE LOVEJOY! I would have left no stars at all but that's not possible so I had to leave at least one. After spending several hundred dollars and More

by arh14623
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle Lovejoy
July 16, 2020

Great car buying experience!! Connor Seweryn, our Sales Consultant was friendly, knowledgeable and dedicated to satisfy our needs. He followed through on all his commitments to u More

by 1970mikechar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Seweryn; Pete Rizzo
February 02, 2020

I’ve bought two vehicles so far and Connor seweryn is by far the best salesman I’ve ever dealt with. He needs a raise More

by Mdemarco6384
Recommend Dealer
Yes
Employees Worked With
Connor seweryn
October 12, 2017

Woman Haters Ive really never been treated so poorly in a dealership or anywhere for that matter. Why was I lied to? I just wanted my car fixed and wanted to pay f More

by vjemison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Doug
December 13, 2016

Overpaid incompetent mechanics BMW Rochester used to have serious attitude. That has gotten better in service, but they are still incompetent. I have had my car in 4 times for the More

by Donttreatmebad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rather not name names
March 25, 2016

Lease of new X5 Excellent Customer service We leased a new X5 on January 29. The salesperson and the manager worked with my husband because it was a total surpris More

by Celine123
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammi Naoum
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