BMW of San Diego

Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of San Diego:
I leased a 2006 BMW 325i last year. After 4 months, the airbag light went off so I brought the car back to the dealership to have it fixed. It took 2 days not including Saturday and Sunday for them to fix the problem. Two months later, the same problem occured. I had to drop off the car at the dealer for another 2 days. Both times I was provided with a loaner (Toyota Camry 2007). On June 30th, 2007, I brought the car in because of the noise in the front tires. The sound from front tires makes driving unbearable. I have Bridgestone Turanza RFT on the car. Brad Lawn was my service manager at that time. Without even drive-test the car, he told me that the tires are defective and need to be replaced. He said that it will cost me around $500 to replace 4 tires since the tire manufacturer will pay for half the cost of the tires. I told him that's a rip-off since I only had 13K miles on the tires. He rudely told me that's the BMW's policy and there's nothing that he can do. I told him that I spent a lot of money on this car and I expected better customer service than that. Brad then told me to leave and never to set foot in his dealership again. His dealership? Does he own that dealership? When I leased this vehicle, I thought I would get a world class customer service but instead, I got a "Nazi class" customer service. What a bunch of crooks. You should be ashamed of yourself, BMW of San Diego. Thanks for NOT standing behind your product. I will never buy a BMW from this dealership again. This is my first and also will be my last BMW. I got a new name for my BMW now, the Ultimate P.O.S.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of San Diego:
Bought the car in May 2007 it's been back to the service 3 times now for the same problem. I was refused service the last time because the time I was able to come in wasn't convenient for them "no loaner cars available" (right). They like to get you in and out regardless of the quality of work done which is poor. I have no choice to go somewhere else, this is the only BMW service station in my area.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of San Diego:
Bought a pre-owned 2001 325i. A year later, I was rotating my tires and checked spare in trunk for first time since purchase. It turned out the spare alloy rim was bent and spare tire was swollen. I took vehicle to BMW of San Diego to explain and show problem, and try to get the spare tire replaced. First, I went to Service dept., they directed me to Sales dept. The new car sales manager was condescending and all but accused me of being a scammer. He basically stated that all used cars are inspected before selling and that there was no way the car would have been sold with a damaged spare. Typical response from a dealer who doesn't care about customer satisfaction the minute the car leaves the lot. From now on, my BMW needs will be met at Cunningham BMW or independent garage.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW of San Diego:
Absolutely the most on the ball dealship in SoCal to get your BMW serviced. From appt making to checking the car in and get the loaner, this place is a well greased machine.

Absolutely fabulous SA and worry free service made this the place to go for me.

As long as your car is under factory coverage, definitely get services done here.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW of San Diego:
Alright, I know that BMW of SD has been slammed a lot here and in other websites, but my most current experience with them was pleasant. I took my 2005 545i in for service 12/13/05. They fixed everything I asked them to do.
1. Replace all 4 RFTs due to premature wearing. They did this without any arm pulling. They're aware of the SIB regarding this issue.
2. Fixed passenger window issue. They replaced the window regulator.
3. Fixed Nav issue with latest software. My Nav was acting crazy before latest software upgrade.

Now, I too had to wait 3 weeks for my service appointment but I understand since BMW SD is the only dealership in SD county to offer loaner cars to ANYBODY. I got my 545i via European Delivery with Nalley BMW in GA. Most, if not all, BMW delaerships will not offer a loaner car if you did not buy the car from them. I called Harloff and Brecht (two good dealerships I heard through word of mouth) they did not offer loaners. I called Crevier BMW b/c I work in Santa Ana. The person I spoke with said the owner even refuse to offer a loaner to his mother who had bought her BMW from someone else! C'mon refusing your own mother?! When I heard that it left a bad taste in my mouth about Crevier.

Since the latest software upgrade my radio has been acting a little weird b/c of the RDS being enabled. This is not a dealership problem. This is software related. I am waiting for the next CIP update which is 20. I'm hoping that will fix my RDS problem. Currently, I have RDS turned off. I will be taking my car back to BMW SD again for this fix sometime in January or February 2006.



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Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW of San Diego:
The dealer from whom I purchased the car was just not interested in servicing it properly. BMW of SD was very accommodating, kept me informed, solved the problems that the delivery dealer claimed were normal and provided a loaner. I was very impressed with their operation now that they are in their new facility.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of San Diego:
These guys are the worst in San Diego in terms of Sales and Service. They try everything they can to suck every penny out of the customers. Everything is over priced from cars to service to parts. They have no care for the customers what so ever...they only care for the customer's wallets. Very incompetent service advisors and technicians can never replicate the problem or when they do they don't fix it right which means you will be making 2-3 trips to this dealerhip per problem. One positive thig they have is the loaner car program. However, I would rather not get a loaner car and get the problem fixed the first time. Also, as mentioned above, on average if you want to take your car in for service, you will be booked about 3-4 weeks from the date you call.
They also broke one of the plastic trims on the passenger side mirror and just glued it back on. When the trim fell off over time, I complained to them, and even though the BMW computer even showed that BMW of SD was the only dealer that ever worked on my passenger side mirror, they refused to admit fault and replace the trim. (by the way, the trim costs only $10). They expected me to pay $10 for part and $80 for labor. Supposedly, it takes a hour to replace the trim. I said no thank you and left. Few months later I took my car to Harloff BMW for service and I mentioned to them what happened at BMW of SD, they looked at the trim, and replaced it for free.
There's also been an instant where the service advisor couldn't finish my car on time(which is understandable and can happen), however, he lied to me and told me that he ordered a part for my car and it is going to take an extra day. When I went to pick up my car on the delayed date, it turns out that the part he told me he was ordering for the problem wasn't even replaced and he told me that nothing was done to that part because my car didn't have a function for the problem addressed.
That's how shady BMW of SD is...they just want to make money off you everyway possible.



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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of San Diego:
Service is a disaster; take your car elsewhere and save yourself time, grief, aggravation and money. Pathetic service is not in line with their rates of $90/hr and $320 for oil changes. They don't follow-up unless BMW HQ gets involved. Car was in 3x and still wasn't repaired correctly. Has taken months to resolve problems. Unprofessional, and nothing but ridiulous excuses from the service manager. I will never return to this dealer.

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