BMW of Sarasota - Service Center

Professional service Professional, knowlegeable and polite representation. Comfortable waiting area with appropriate snacks. The loan car was appreciated and convenient. Professional, knowlegeable and polite representation. Comfortable waiting area with appropriate snacks. The loan car was appreciated and convenient. The frequent updates was also appreciated. I would return for service in a heart beat. More

Relaxing This was a very relaxing and quick experience with getting my car serviced. Carlos did an absolutely great at getting my car through the service proce This was a very relaxing and quick experience with getting my car serviced. Carlos did an absolutely great at getting my car through the service process. He kept me updated on the process. Totally satisfied with his service. More

Service check up I turned in my BMW X3 lease, needing service first. Both of the teams made the process very easy, Fernando for service and Doug for the paperwork to I turned in my BMW X3 lease, needing service first. Both of the teams made the process very easy, Fernando for service and Doug for the paperwork to turn in car. Highly recommend this dealership. More

Sloppy work They didn’t replace the radiator fluid reservoir cap when servicing my X1. As a result, fluid sprayed all over the engine, the vehicle over heated, an They didn’t replace the radiator fluid reservoir cap when servicing my X1. As a result, fluid sprayed all over the engine, the vehicle over heated, and after several days dealing with the issue, it had to be towed to the dealer. This was not only inconvenient, it was unnecessary. If the technician had paid attention to detail, it would not have happened. Now, I’m left wondering if I’m going to have issues with the radiator due to it being driven without the proper amount of fluid. More

My service experience was as expected The service performed in my vehicle appears to be satisfactory. My service tech was very good. However the interior of my vehicle had dirty hand prin The service performed in my vehicle appears to be satisfactory. My service tech was very good. However the interior of my vehicle had dirty hand prints that needed to be cleaned after my car was brought to me. My service tech had to clean the hand prints before I took delivery of the car More

Find problem with retractable top Everyone was very professional. I spent 4 hours to find the problem and do a scan of vehicle. Nice facility, staff very helpful and curteous. Everyone was very professional. I spent 4 hours to find the problem and do a scan of vehicle. Nice facility, staff very helpful and curteous. More

Under promise over deliver Got the work I needed done in the time they said they would. In today’s age that’s an A+. Was very happy to hear back home on time. Got the work I needed done in the time they said they would. In today’s age that’s an A+. Was very happy to hear back home on time. More

Scheduled oil change BMW needs conscierge service. Dropping a car for routine scheduled oil change should be an exchange of key and signing of paperwork at the service po BMW needs conscierge service. Dropping a car for routine scheduled oil change should be an exchange of key and signing of paperwork at the service podium (as with Mercedes and Volvo). Waiting after drop off for 30 minutes before a service person meets with you for paper signing is very inconvenient and waste of everyone’s time. We really dislike bmw’s intake policy. We would rather take our car to another dealer for service. Customer failure......big time More

Oil change Every thing was done in a timely manner. Oil change done along with checking the vehicle out just to make sure it’s working fine Every thing was done in a timely manner. Oil change done along with checking the vehicle out just to make sure it’s working fine More

Recall for powerbuss in the trunk of my 09 M3. It was a pleasurable visit. I got my car back exactly as I brought it in. I appreciate high quality master technicians with attention to detail. Th It was a pleasurable visit. I got my car back exactly as I brought it in. I appreciate high quality master technicians with attention to detail. They respect the property and treat it like it's their own. Much love. Thanks again. More