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BMW of Sarasota - Service Center

Sarasota, FL

4.7
13,019 Reviews

13,019 Reviews of BMW of Sarasota - Service Center

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August 30, 2019

Complimentary check up Service performed as expected, promptly and at no cost as promised Every was handled efficiently and my car was washed and vacuumed Courteous poli More

by JBJOHNCARTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2019 -

BMW of Sarasota responded

Thank you so much for your full five stars!

August 30, 2019

Service took too long My appointment was at 9:00 I got there 15 minutes early I left almost at 2 almost 5 hours for something should take no more than two and a half More

by rico23m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tatiana Bourey, Luis Montiel, Ryan Lemek, Abby Abouzeid, Mike Jones
Sep 04, 2019 -

BMW of Sarasota responded

We truly apologize that your service visit took longer than we would've liked it to. We'll go over your comment with our team to see why there was a delay. Thanks for bringing this to our attention; we hope the next time you visit, we can show you that we're committed to improving. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

August 30, 2019

New tires and alignment My service rep is Fernando Santori and he’s excellent, he always provides the best service. My car was ready when he said it would be & the work is al More

by SJBRITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori
Sep 04, 2019 -

BMW of Sarasota responded

We're so glad to hear that Fernando always takes excellent care of you -- thanks so much!

August 30, 2019

Maria @ BMW has always the best customer service Once again Maria helped us out with our vehicle and such seamlessly manner. Thank you so much! We will be coming back that’s for sure! More

by ARPIA40296
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2019 -

BMW of Sarasota responded

Thank you for letting us know that Maria always makes your service visits pleasant and stress-free!

August 30, 2019

Welcoming atmosphere, excellent service My service was easy to schedule, and our new Service Advisor, Tiffany, was helpful and professional. All work performed was done efficiently, and the More

by POCO.LOCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Ferrara
Sep 04, 2019 -

BMW of Sarasota responded

We're glad to hear that you enjoyed your visit with us -- thank you!

August 30, 2019

Excellent Unplanned maintenance trip for a tire. Service was performed in a timely manner in addition all other services were also completed. Warranty work was More

by HARRISBAILEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentina Lizardi
Sep 04, 2019 -

BMW of Sarasota responded

Thank you very much for your fantastic review!

August 30, 2019

SUPER CARLOS SERVICE MANAGER, CARLOS MUNOS, WAS FABULOUS!! HE ARRANGED A SPECIFIC TIME WITHIN MY SCHEDULE TO BRING MY VEHICLE IN FOR REPAIRS AND SERVICE. HE RETURN More

by OTTOWALTER53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2019 -

BMW of Sarasota responded

Thanks for letting us know that Carlos took excellent care of you, Otto!

August 30, 2019

Did the right thing. Bought my vehicle from BMW 2 weeks ago, had a major error code come up. They took care of it free of charge and made sure the car was right. More

by NICKMAST45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2019 -

BMW of Sarasota responded

Nick, we're so glad that our team took great care of you! Thanks for your amazing review!

August 30, 2019

Tiffany was superb. You have a great employee. Thought battery was dead. Car would not start after arriving at dealer You guys checked everything and decided it was a computer issue. Reset the co More

by CGATES37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany.
Sep 04, 2019 -

BMW of Sarasota responded

Chuck, thank you for your full five stars! We appreciate it!

August 30, 2019

Great experience Rep. Was Tiffany. Great attention to detail, personalized attention, and follow through. Car has been trouble and issue free from the purchase. I coul More

by RICKWIC
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany, Tatiana Bourey
Sep 04, 2019 -

BMW of Sarasota responded

Thanks for letting us know that Tiffany and the rest of our team made your visit a great one!

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