I incurred about a NEW BMW 3 series , when I visited the dealership the did a low ball offer on my trade when I advised them that its way to low they countered the trade but the Sales person with whom I was working with said they made a mistake on the car I was buying and that the internet manager gave quoted me the wrong price although I showed him multiple E-mails between me and the Internet manager which proves that he was quoting me on the car I was looking at, later the sales person comes with his manager and advises me they will honor the price they quoted me , at that point I was 1 1/2 hour already at the dealership and didn't feel like going back an forth with them any longer. Few days later I contacted the Internet Sales manager Charlie Burgess to see if the vehicle was still available and that I will be coming in to purchase it but also asked him to send me the paperwork so I wont have the hassle and switch on price and vehicle, he advised me that the sales person will send me the paperwork the next day because he was not in. The next day i received the paperwork from the Sales person and the Vehicle I was inquiring about now is $ 3000 more then I was originally quoted on when I responded to him his basic answer is take it or leave it, although they are the ones that advertised the price and said they will honor the price they said its a different car at that price. I have worked in the car business in the past and run and manage my own company but the way the BMW Schereville is managed is disgrace . I sent an E-mail to Charlie Burgess with no response , it's a smart tactic to have someone behind the computer send promises and then switch them to a sales person at the store to close a deal the only one that responded was the sales person with a cocky sales person sending me an E-mail "This is what we can offer "take it or leave it, at no point was I contacted by any of the managers to resolve the mess that create with their customers.
I Recommend This Dealer:
James Dye, Charlie Burgess
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