BMW of Shrewsbury

Outstanding experience! I've purchased other BMW's from Brad & Donald @ Wagner over the years and it's always been the same high quality interaction- "focus on the needs of the customer, no pressure, strai Brad & Donald @ Wagner over the years and it's always been the same high quality interaction- "focus on the needs of the customer, no pressure, straight talk". They do their best to earn your business and it's always a pleasure to deal with them! Additionally, from past experience with Wagner, the service dept. is top notch! Another reason I'm a repeat customer. More

First off, I will say that I have never in my life had a pleasant buying experience when it comes to my vehicles. I always feel like I'm at war speaking with a salesman and I'm trying to fight them off fro pleasant buying experience when it comes to my vehicles. I always feel like I'm at war speaking with a salesman and I'm trying to fight them off from my pocket. At Wagner, the experience was without a doubt, the way it should be. My first encounter was with Adam and right off the bat you can tell he knows the product and is proud of it as well as his place of work. He got me to the exact right person for me, no pressure, no pushy tactics. I worked mainly with Bryan who is the GM at BMW and told him exactly what I was looking for. Even though he didn't have my request on the lot, he found the closest one and had it in no time. Throughout the entire purchase, I was never left questioning a conversation, a number, or felt lost anywhere along the way. It was zero pressure and that's the way it should be. Cheryl in registration is by far one of the hardest working individuals I have ever met. When it came time to pick up my vehicle, the RMV had closed but Cheryl stayed late, made countless phone calls, and worked to get me into my new car that night. I can honestly say that Wagner is devoted to helping you buy a car, not sell one. Take my advice if you're considering buying, go to Wagner. More

The entire sales experience at Wagner BMW was top notch. The sales staff was knowledgeable, courteous and fair in their dealings with us. This is our second BMW purchase and the service staff at Wagner has The sales staff was knowledgeable, courteous and fair in their dealings with us. This is our second BMW purchase and the service staff at Wagner has been excellent in maintaining our last car as well. I would recommend this dealership without reservation. More

I bought a non-BMW from Wagner and was happy with the overall transaction. They had a well equipped, low mileage car that I had been looking for (Honda Odyssey) online for a pretty good price. I emailed overall transaction. They had a well equipped, low mileage car that I had been looking for (Honda Odyssey) online for a pretty good price. I emailed for info on the car and Donald Minnich was very quick top respond via phone and email, was very personable and friendly and I setup a time to see the car. I met with Manny (salesman) and ended up working a deal. I felt the negotiation process was low pressure and up front and I was satisfied with the final price of the vehicle. Their finance guy Dan was great, didn't make a hard sell on add on options, but willing to explain them. The whole financing process was very painless. Overall, I have a car I'm happy with at a fair price. More

I visited Wagner BMW to purchase a pre-owned 3 Series last week. Steve Shifman immediately came out to introduce himself and I began to tell him what I was looking for. In no more that a few minutes, w last week. Steve Shifman immediately came out to introduce himself and I began to tell him what I was looking for. In no more that a few minutes, we were outside looking at different vehicles. Steve is extremely knowledgeable of all the different possibilities that would fit my budget and was committed to "making this deal work." His hospitality was extremely appreciated. I haven't owned many cars but I am proud and pleased to say that Wagner is now my dealership. I'm already looking forward to car shopping in the future since this was the first time in my life that it wasn't stressful. Everyone, including Steve, is extremely gracious. You can tell that you are not just a customer here but rather someone who is investing in the BMW brand. And like any investment, you expect a return that is extremely fruitful. I've only owned my 328xi for the last week but everything's been great so far. One additional touch that is extremely impressive is receiving follow-up (personalized) emails from both Steve and Christopher Caputo, General Sales Manager, as well as Customer Services to firm up my payment. One may have the impression that a client advisor's (salesman's) job is just to sell the automobile but these gentlemen have been genuinely interested, dare I say invested, in how my experience was from start to finish and beyond. And if that isn't class, I don't know what is. Hear hear. More

This is my second used car purchase from this dealership This is my second used car purchase from this dealership and salesman. Dealership is wonderful to deal with and I had a lot of confidence in their s This is my second used car purchase from this dealership and salesman. Dealership is wonderful to deal with and I had a lot of confidence in their service department. When the time came to trade in my 2003 330xi, I knew I would buy another bmw and Wagner would be the only place I would go. Once again I bought from Donald Minnich and her was very honest and helpful. I felt I could trust him and I felt like he knows what I was looking for in a car. He spent a lot of time with me and I feel if I have a problem (which i don't expect) He will intervene for me. I would very much recommend this dealership and donald. More

This is the third vehicle we have purchased from Donald Minnich at Wagner BMW. They always treat us like family there and it was a pleasure to deal with both Donald and Chris on our most recent purchase. Minnich at Wagner BMW. They always treat us like family there and it was a pleasure to deal with both Donald and Chris on our most recent purchase. We got a good price on the purchase and on our trade-in. Donald followed up with us throughout the process and always made sure that our needs were taken care of. And they are not a high-pressure dealership like some other dealers I have dealt with in the past. I would highly recommend Wagner BMW and Donald Minnich if you are in the market for a BMW in Central Massachusetts. More

Donald Minnich was very personable and friendly. He helped me locate the exact car I wanted, keeping me informed of the process. Whenever I had a question he answered it promptly. This was my second l helped me locate the exact car I wanted, keeping me informed of the process. Whenever I had a question he answered it promptly. This was my second lease at Wagner BMW with Donald. I would do it again. More

Took my x5 in for service and decided to up grade to a new x3 the same day Both Don and the sales manager Chris walked us through the process with ease and simplicity. There were professional knowledgea new x3 the same day Both Don and the sales manager Chris walked us through the process with ease and simplicity. There were professional knowledgeable and helpful. I have purchased three cars with Donald and he personally makes buying an automobile a stressfree experience. I took delivery today and he spent the time to walk me through all the new features that were on my car and his patience and knowledge gave me the added confidence that once again I had made a good choice in sticking with Shrewsbury BMW. I think they have a great service department too!!! More

Excellant salesperson with great followup skills, friendliness and professionalism! 1st time BMW buyer and Donald walked me through the entire process from test driving the vehicle to actually drivi friendliness and professionalism! 1st time BMW buyer and Donald walked me through the entire process from test driving the vehicle to actually driving my new vehicle home. Strongly recommend him for any BMW needs. More