544 Reviews of BMW of Tigard - Service Center
While most of the staff at BMW Tigard’s service center are nice and polite, my experiences with Jeffrey Cline have been extremely disappointing. His behavior is consistently disrespectful, and he seems to are nice and polite, my experiences with Jeffrey Cline have been extremely disappointing. His behavior is consistently disrespectful, and he seems to have no understanding of basic customer service. I’m not alone in this—many other customers have had similar negative interactions with him. It's a shame because the rest of the team provides excellent service. FYI BMW, the problem and damage we had weren’t fixed professionally. We tried to make an appointment, and this is the treatment we received! We had to go to social media in order for the management to respond back to us, and this is the message we got from the manager: "Good morning Mr. XXX. . I understand you have an appointment tomorrow here at BMW of Tigard, your appointment has been canceled. Due to past interactions and negative posts on social media about the dealership, we would prefer you use another location for your service needs. Thank you. Text STOP to opt-out. --Jeffrey Cline BMW of Tigard" We will keep going to social media until that person gets fired. I strongly urge management to address this issue promptly to ensure that all customers receive the quality service they expect from BMW. More
My Service Advisor Priscilla Allard is super amazing, friendly, knowledgeable, and approachable. She made the entire repair process for my vehicle stress free and was even successful in negotiating a war friendly, knowledgeable, and approachable. She made the entire repair process for my vehicle stress free and was even successful in negotiating a warranty coverage for a sizable repair. I would love to work with her again in the future. More
I love the 2022 X3 m40i, but it has an intermittent auto-lock issue that keep triggering on after the initial lock. I understand that intermittent issues can be hard to diagnosis, but I can duplicated auto-lock issue that keep triggering on after the initial lock. I understand that intermittent issues can be hard to diagnosis, but I can duplicated it in less than 10 minutes and 2 miles of driving and have the video to prove it, and it still needs to be resolved More
Great staff, nice new location Love the BMW we purchased from Tigard BMW Service staff great and professional from Tigard BMW Service staff great and professional More
The staff is VERY responsive to my needs from the 1st phone call to pick up of my repaired vehicle. Getting into a loaner vehicle was never easier as it was waiting for me when I arrived. Great Job Kun phone call to pick up of my repaired vehicle. Getting into a loaner vehicle was never easier as it was waiting for me when I arrived. Great Job Kuni! More
Kuni bmw took great care of my car, the staff was accommodating and efficient as well. accommodating and efficient as well. More
Purchased “unlimited oil changes”. Then booked a second oil change, drove an hour to get to the dealer and they tell me it’s not actually unlimited it’s just 4 for the price of 2 and m Then booked a second oil change, drove an hour to get to the dealer and they tell me it’s not actually unlimited it’s just 4 for the price of 2 and my next one isn’t due. So basically can’t trust them. Last BMW I ever buy. More
From Sales to Service Kuni hass handled us and our X5s very well over the years. The personnel who have assisted us always make us fell welcome! very well over the years. The personnel who have assisted us always make us fell welcome! More
They will not rip you off. Great service. Would recommend. The video inspection did it for me Great service. Would recommend. The video inspection did it for me More
I just bought a used BMW X5, and it needed some factory recall work done. I also wanted to add an OEM trailer hitch and wanted a BMW Dealer to do it, given it is a BMW. Dan Dailey (my service advisor a recall work done. I also wanted to add an OEM trailer hitch and wanted a BMW Dealer to do it, given it is a BMW. Dan Dailey (my service advisor at Kuni) was AMAZING and ensured everything was right with all the work I had done on the car. He kept me updated, answered all of my stupid questions, and was very patient - especially with a slow-to-respond extended warranty company. Major KUDOS to Dan, and please give him my thanks again! I will be returning to Kuni BMW again (even though there is another dealer much closer to where I live) because of Dan's GREAT work and customer service with me. I also want to thank "Lorenzo" for helping me early on when I drove up to the service department for the first time, having never been there before. He was very helpful and cordial. Thanks again to Dan and everyone who helped me during my visit. It was expensive, but I think it was worth it, as I plan to have this X5 for a long time and want to keep a good relationship with a BMW dealer, and Kuni delivered!! More