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BMW of West Chester
West Chester, PA
2,948 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,948 reviews
March 08, 2025
Frank was awesome I got in and out with no issues. I had to return with my car and frank made the process completely seamless. From creating a slot for me on the schedule to setting up a rental vehicl I had to return with my car and frank made the process completely seamless. From creating a slot for me on the schedule to setting up a rental vehicle so my schedule went on without a hitch More
by Rory Thompson
Verified CustomerEmployees Worked With
March 08, 2025
Lauren in sales was amazing to work with for my second vehicle purchase from BMW of Westchester She was very responsive. Took time to understand my needs and got me paired with the right vehicle. She w vehicle purchase from BMW of Westchester She was very responsive. Took time to understand my needs and got me paired with the right vehicle. She was patient answered my questions and helped me determine the most suitable options for my needs. Highly recommended this dealership. Paired with the wonderful service from Heather the advisor I know I’m in great hands!!! More
by Jon D
Employees Worked With
Other Employees :
Arielle
March 07, 2025
Everything was fine, top notch. My only disappointment was with the Ceramic coating. I realize the Sales price is significant, but I also realize your out of pocket cost is a very My only disappointment was with the Ceramic coating. I realize the Sales price is significant, but I also realize your out of pocket cost is a very very small percentage of that amount. It would have been a nice gesture to have shown your appreciation to a loyal customer, (since early 90s), with a complementary coating. More
by lundaj
Employees Worked With
March 07, 2025
BMW of West Chester is a friendly and warm dealership with knowledgeable and helpful team members. Definitely a place that I plan to keep patronizing as well as send family and colleagues to. with knowledgeable and helpful team members. Definitely a place that I plan to keep patronizing as well as send family and colleagues to. More
by Claudette Townsend
Employees Worked With
March 06, 2025
My service experience was extremely disappointing. I bought my car from Otis and have been pleased with service in the past. Otto’s had my car for 1.5 weeks due to obtaining a part, which I understand I bought my car from Otis and have been pleased with service in the past. Otto’s had my car for 1.5 weeks due to obtaining a part, which I understand, but I think the communication around this was lacking. When it appeared I needed to get a loaner car, which I had declined in the first place since I did not think the service was going to take as long as it did, I thought my interaction with Melissa was dismissive on her part. In the end and after a hefty bill, I still seem to have the same issue that I brought the car in to be checked in the first place so I don’t think that has been resolved. Melissa did not check in with me to find out how things went. Additionally, my check engine light is now on and it wasn’t before I took it in for service. I’m hesitant to take it back to Otto’s due to my not so great experience. There are other auto service places that I can use - Otto’s should be providing superior service to those other places but I’m not sure that’s the case. More
by BCNEMCHIK
Employees Worked With
March 05, 2025
Staff was very professional. He took me through everything I needed. I was able to purchase He took me through everything I needed. I was able to purchase More
by Dora
Employees Worked With
March 05, 2025
Had an excellent shopping and buying experience with Robert. At the time of the initial visit, he already had the car prepared for me for a test drive. He did a great job of explaining the specs, feat Robert. At the time of the initial visit, he already had the car prepared for me for a test drive. He did a great job of explaining the specs, features and history of the vehicle. When it came time to purchase the vehicle, he and Nick had all the paperwork prepared ahead of time making the finalization of the purchase quick and efficient. More
by AE
March 03, 2025
Dear Scott I am writing to express my heartfelt thanks for the exceptional service I received during my recent visit to Otto BMW, from start to finish, your professionalism, attention to detail, an thanks for the exceptional service I received during my recent visit to Otto BMW, from start to finish, your professionalism, attention to detail, and friendly demeanor made the car-buying experience a truly positive one. I especially appreciated how you took the time to explain all the features of my new car and patiently answered my questions. It’s clear that you genuinely care about your customers and take pride in delivering excellent service. The entire process from selecting a vehicle to completing the paperwork was seamless and stress-free. I am thrilled with my new X6 and feel confident knowing I made the right choice, thanks to your guidance and expertise. Please extend my gratitude to your team for their outstanding support. I will happily recommend Scott to friends and family who are looking for a reliable and customer-focused dealership. Once again, thank you for going above and beyond to ensure my satisfaction. I look forward to returning to Otto BMW for any future automotive needs. Warm regards, Thomas James More
by SEMAJ
March 02, 2025
I don't have much to say about this BMW service center. I got inspectionannd a regular interval.service. Nothing out of the ordinary. I got inspectionannd a regular interval.service. Nothing out of the ordinary. More
by Drs
Employees Worked With
