BMW of West Springfield

In Mass. for college, and had to find a local dealer. This was the nearest. From my first service, never had a decent experience. The service appointment had to be three weeks in the future without a l This was the nearest. From my first service, never had a decent experience. The service appointment had to be three weeks in the future without a loaner vehicle. Employees were unfriendly and not very helpful. <br>I had problems with my X5 and called about what the issue might be. I was told it was nothing and given an appointment a few weeks in the future. Took the car on a road trip and it broke down in the middle of nowhere. I was disappointed the dealer wasn't able to schedule an emergency appointment and was unwilling to check any components I was worried about. This is probably the worst BMW dealership I've seen. Unfortunately, there aren't many choices out here. Only advice: skip this dealership. More