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BMW of West St. Louis - Service Center
Manchester, MO
251 Reviews
We are located in Manchester, MO just 2 blocks west of Highway 141. Our parts and service departments are even open on Saturdays for your convenience. Come by and see why BMW is the Ultimate Driving Machine!
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This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
251 Reviews of BMW of West St. Louis - Service Center
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February 14, 2024
Mitchell was a fire colleague! Knew what he was talking about having a passion in BMW’s! Phenomenal service and a all around great person! Knew what he was talking about having a passion in BMW’s! Phenomenal service and a all around great person! More
by MohanY9516
Employees Worked With
Helpful August 18, 2023
I had my first service appt. today and needed help with a tech issue. Zack came to the rescue and I can’t say enough about his detailed handling (and patience!). He has a profess today and needed help with a tech issue. Zack came to the rescue and I can’t say enough about his detailed handling (and patience!). He has a professional yet persistent manner with respect to problem solving. I am impressed at the level of service I received. Thank you. More
by mbshaw77
Employees Worked With
Zack Forister
November 16, 2022
One of the best service visits I have ever had with a vehicle. Mindy was so helpful in getting me in and out in a timely manner and keeping me informed on everything! I recommend this place if your BMW vehicle. Mindy was so helpful in getting me in and out in a timely manner and keeping me informed on everything! I recommend this place if your BMW need servicing!! More
by wmgregers
Employees Worked With
March 15, 2022
Not only they have no regard for your time, these guys are the most unfriendly bunch I have seen at a car dealers! I went in for an oil change, and waited over two hours despite having a prior appointment are the most unfriendly bunch I have seen at a car dealers! I went in for an oil change, and waited over two hours despite having a prior appointment. Went outside to inquire if my car was ready and this guy outside the service area says rude 'did you get a call it was ready?'. Waited another 30 mins only to find out the car was ready a while ago, but no one had the courtesy to inform. There's a text message you receive from the service dept the min they take your car in, and it reads 'texting is the best way to reach...', only that they NEVER respond. I left the dealership two and a half hrs later and only to see the oil gauge shows its half full! For a supposedly 'premium' service is this worth the time and misery I was put in? Zero! More
by SyedAli
Employees Worked With
February 19, 2022
If I could give Rick zero stars, I would. My niece, who lives with me, dropped off her car on a Tuesday morning. Rick didn't even bother to have anyone look at it or diagnose it until Wedne My niece, who lives with me, dropped off her car on a Tuesday morning. Rick didn't even bother to have anyone look at it or diagnose it until Wednesday afternoon. Of course, that mean the part that he needed to order wouldn't arrive until the weekend. They held her car hostage for a week... with almost no communication. On Friday, Rick left a message, "Part didn't arrive, have a good weekend." No apology. No explanation. No offer of a loaner car. I called on Saturday and finally got someone to loan her a car. She's a full time student with a job with an Asian complexion... I'm a 50-year old white guy. They ignored her but talked to me. You do the math. To a person, every person I talked to was rude and dismissive. Rick was also incompetent. More
by Wally
