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2,097 Reviews of BMW of Westlake - Service Center
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August 21, 2025
I returned to BMW Westlake for my service because of Brittaney. She was extremely helpful and professional in explaining a n unrelated tire issue I was dealing with and in arranging loaner for the servi Brittaney. She was extremely helpful and professional in explaining a n unrelated tire issue I was dealing with and in arranging loaner for the service appointment. She's a great asset to your dealership More
by HLUGERT
Verified Customer
August 20, 2025
Easy making appointment, speedy turnaround, helpful suggestions, professional staff, pleasant and very clean facilities. I was, again, pleased with this service provider. suggestions, professional staff, pleasant and very clean facilities. I was, again, pleased with this service provider. More
by CRAWFORDJAMES
Employees Worked With
August 20, 2025
The customer service communication was less friendly than expected. I had an awkward feeling each time I arrived. Not very warm and welcoming. Much different than Chevy, which is surprising. Updates were sen expected. I had an awkward feeling each time I arrived. Not very warm and welcoming. Much different than Chevy, which is surprising. Updates were sent via text at very end of the day. When I came to pick up my car from service, the person at the desk inside said hello, which was nice. But when I told her I was going to service, she said “good luck.” It was weird. More
by BRIGITTEPALUMBO
Employees Worked With
August 17, 2025
Service is great. The people at the service desk are superb. Repairs are done on time and correct. The people at the service desk are superb. Repairs are done on time and correct. More
by DINOMACY
Employees Worked With
August 16, 2025
Dealership very clean and. neat. People are kind and courteous. Cory was extremely helpful with my problems neat. People are kind and courteous. Cory was extremely helpful with my problems More
by MSIMONJ
Employees Worked With
August 16, 2025
can't say enough about the expertise of the service department, particularly Matthew.makes.it easy to continue to take my car to them for service in the future department, particularly Matthew.makes.it easy to continue to take my car to them for service in the future More
by CURTWEIKART
Employees Worked With
August 16, 2025
The service department has provided consistently good service since I brought my car to them seven years ago. service since I brought my car to them seven years ago. More
by wyantsmiling
Employees Worked With
August 15, 2025
Stuck up , rude , absolutely no help after car sitting for a week. Unfortunately for them they profiled me because I brought in a older 7series and dress different. Little did they know there is over 40k for a week. Unfortunately for them they profiled me because I brought in a older 7series and dress different. Little did they know there is over 40k in my car. It will give a McLaren a run.Bye guys nice store bad management More
by Robert
Employees Worked With
