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BMW of Westlake - Service Center

Westlake, OH

4.8
1,504 Reviews

1,504 Reviews of BMW of Westlake - Service Center

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May 11, 2024

First class in every respect. From the sales department to the service department, they go above and beyond to assure satisfaction! More

by GJDEEL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

BMW of Westlake responded

Thanks for the positive review!

May 09, 2024

Have been dealing with this service department for over 10 years. Always excellent. On this visit the service advisor failed to discuss with me recommended services needed and then the day after my appoi More

by JSLUPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

BMW of Westlake responded

Thanks for the good review. We appreciate the feedback and we'll look into what happened with the team.

May 09, 2024

excellent service every time, Brittaney is always very kind and professional when i need service on my car More

by levo6464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

BMW of Westlake responded

Thanks for the awesome review about Brittaney!

May 07, 2024

I bought a new BMW iX 50 I was having problem with the charging cable. I bought the car from a different dealership in Connecticut, but the Bmw Of Westlake was very helpful. Sorted out my problem and orde More

by shah
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Czaplenski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ion was in genius department he was the most helpful
May 07, 2024 -

BMW of Westlake responded

Thanks for the great review!

May 07, 2024

Great dealership! They always get me in for service and out the door fast! I highly recommend them. More

by LIBBYSHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

BMW of Westlake responded

Thanks for the positive review!

May 07, 2024

Great service! Very helpful! BMW Westlake did a great job again like usual! Keep up the good work Cory! More

by crhinos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

BMW of Westlake responded

Thank you for the awesome review about Cory!

May 01, 2024

Easy schedule! Matthew was clear and precise about the entire process! My vehicle is fixed properly! Thank you !!! More

by ZOLTAN_ONODI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

BMW of Westlake responded

Thanks for the positive review!

April 29, 2024

Cory is easy to work with. He is efficient, polite and responds quickly to what you need. More

by LSZAFRANSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

BMW of Westlake responded

Thanks for the awesome review about Cory!

April 28, 2024

Cory is a great person to work with! He is helpful and will work around anything you need done. Thank you for all your help! More

by KimMo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

BMW of Westlake responded

Thanks for the great review about Cory!

April 26, 2024

Dealership was professional and Service, prompt. I was on and out in about a half hour for my regular service, More

by Mjgentile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

BMW of Westlake responded

Thanks for the positive review!