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Wyoming Valley BMW - Service Center

Wilkes-Barre, PA

4.6
66 Reviews

66 Reviews of Wyoming Valley BMW - Service Center

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March 30, 2024

Always supper friendly in the service department. They helped me get my service package fixed on a used car I bought some plave ells. That has saved me thousands of doller. They didn't have to even t More

by Lanuit281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Allan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

BMW of Wyoming Valley responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

January 27, 2024

My inspection was expired, Alicia got me in the same day and got me fixed up, A+. More

by Dave Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

BMW of Wyoming Valley responded

Hi Dave, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 28, 2023

No one answers the phone. Car under warranty has a problem, they make you sit there for hours. No one to drive you home. No news. I likes Steve who sold me the car last year More

by Beatriz Rivera Barnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alice
Dec 14, 2023 -

BMW of Wyoming Valley responded

Beatriz, I am sorry to hear that you had a difficult time getting ahold of our service department. I can assure you that this is not the norm at our dealership. We will strive to improve and ensure that you have a great experience during your next visit!

April 28, 2023

Nicholas Bolton was very helpful and polite Disappointing we couldn’t meet with Cody as scheduled Still have computer issue More

by Doughertyloralee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Bolton
March 29, 2023

I have had my car serviced here multiple times and all my needs were met or exceeded. Craig is so great to work with and I will definitely be coming back for any future service. More

by A-powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Wilson
Mar 31, 2023 -

BMW of Wyoming Valley responded

Hi, here at BMW of Wyoming Valley, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again! Safe travels!

September 22, 2022

Attention to Wyoming Valley Motors,I was at your dealership for an appraisal and buyout on my one car which I was very pleased with. The dealer who saw me through everything was Billy Clagett. he wa More

by laredo01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Clagett
Sep 25, 2022 -

BMW of Wyoming Valley responded

Hi, thank you for your support! We're happy we could help. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

August 20, 2022

Service is excellent, Alicia Lewis very knowledgeable and helpfull and courteous. I will continue to use More

by Vhoff6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia lewis
Aug 20, 2022 -

Vhoff6 responded

Response was verified Vhoff6

Aug 24, 2022 -

BMW of Wyoming Valley responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Our team is available should you require any extra help.

June 30, 2022

Had a blow out while traveling through the area, Kyle not only had the tire in stock but was able to get me in quickly. More

by Kenny C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
Jul 01, 2022 -

BMW of Wyoming Valley responded

Hi Kenny, thank you for your support! We hope you continue to choose us for all your automotive needs! Take care!

June 30, 2022

Wonderful service department. Alicia is excellent. Everyone is very friendly, respectful and knowledgeable. If you own a BMW this is the dealership to get it serviced at. The best More

by Raymond S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Lewis
Jul 01, 2022 -

BMW of Wyoming Valley responded

Hi Raymond, we're glad to hear you found Alicia to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

June 28, 2022

Nick did a great job on my car as always. He always makes sure that my wife and I are always in the loop with every step. More

by BMW 540
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Jun 29, 2022 -

BMW of Wyoming Valley responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing BMW of Wyoming Valley as your first choice for service!

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