BMW of the Main Line

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of BMW of the Main Line:
Visited the showroom in late August looking for a 328. Personnel did not really seem to care one way or the other about selling the car. Was not impressed at all - even the facility itself is in great need of remodeling/updating. One does not feel as though he/she is shopping in the dealership of an upscale automobile line.

Was going to return to the dealership this week, as I still was in the market for the new 328. I was going to return to Main Linne, only because it is close to my home. For some reason, the night before I was going out, I found this wbesite. Needless to say, after reading the reviews on here, I quickly changed my mind. It is the only BMW dealership which has so many consistently bad reviews. One or two might be a fluke - but nearly all custumers said the same thing - "stay away!"

I was fortunate enough to be find Daniels BMW in Allentown. It is right off the Lehigh Valley exit of the NE extension - about an hour from the Main Line. I strongly, strongly, suggest that anyone who reads these reviews and is looking for a great shopping/service experience check out Daniels. It really is a world-class act.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of the Main Line:
ABSOLUTELY THE WORST CUSTOMER EXPERIENCE WHEN IT COMES TO SERVICE!!! My wife and my brother-in-law both have BMW's purchased from this dealer. We were very pleased with our sales man/point of contact. However, I have listened to them both complain consistently about how they are treated when taking their cars in for service. Not to jump to conclusions, I have been present or personally taken their cars in for service to ascertain for myself. Horrific is not an exageration about the treatment. They treat you as if you have no other choice. My wife has had her cell phone stolen from the rental after accidentally leaving it in the car on return. After questioning, I first was told that they checked the vehicle and didn't find it. When I asked to speak to that individual I was told that he did not infact check the vehicle but they are sure there was no phone.
We are questioned if we did in fact purchase certain service plans and to provide the paperwork. We bought said plans at Main line and in this new age I find it impossible that they don't have our information recorded.
The service does not reflect the fact that you have chosen to have a relationship with a luxury vehicle and the extra cost that comes with that decision. Quite frankly, I myself have two other BMW's not purchased from this dealer and I refuse to carry them there for service. If they treat customers who have purchased from them in this manner then I shudder how my vehicles will be treated!!!
I could go on and on but that would be excessive. Now I am looking at having service done in Delaware or New Jersey. Having been treated so badly for so long I will gladly cross a bridge if i know that I will feel satisfied that BMW's service is as astounding as it's cars!!!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of BMW of the Main Line:
This dealer is by far the worst BMW dealer I have ever been to, They are rude, cocky and snobby. I have taken my business elsewhere to West German BMW (bought a Z4M there) and have gone to Devon Hill BMW a few times for service among other things, BOTH of these dealers are alot friendlier and nicer. I will NEVER recommend anyone to buy ANYTHING from Main Line.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of the Main Line:
I WOULD NEVER TAKE MY CAR BACK TO THIS DEALER AGAIN!

I bought my 2007 530xi from this dealer. After i bought the car I never got a call from them asking how I like it. nothing!!! Then I bought this insurance that they offered when i bought the car to replace the key for free for the next 5 years if anything happens to it. Well when something happened to one of my keys guess what, NOT ONE PERSON KNEW ABOUT THIS OPTION IN THE SERVICE DEPARTMENT. One man asked me if I made this up. While I was there one of the service girls said about 10 profanities because her computer was giving her trouble. Now I am a younger guy and I really dont mind the words she was saying, but it is not professional at all and there were many older people sitting in the waiting area that could hear her.


I had moved from Horsham area and From now on I will only ever deal with Thompson BMW. I bought my last BMW from there. They are simply amazing! whenever I take my car in I get a choice of what kind of BMW I want for that day. The dealer makes you feel like family and not just another number in their books!!! make sure to check them out! also Neil from service is great! They really know what they are doing!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of BMW of the Main Line:
WOuld not recommend this dealer to anyone.!!! Very bad service from day 1. they lied to me regarding a sales offer they had then when i left they called me to tell me they didn't have the offer anymore. Of course I had paid the deposit at that time.
Also, when I changed my mind about the car, they told me that I could not get the deposit back since I signed that it was non-refundable on the agreement.

I strongly advise you not to sign anything with this dealer before you talke it to your lawyer for review!! Or better not to sign anything at all.

Good luck

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of the Main Line:
Liars! I was told over phone, when asked specifically, that there are no rebates at the time. However, I knew that there was a big rebate being offered by many BMW dealerships around the area at that time of the year. I only mentioned to him that I was aware of rebates being offered by other dealerships, and he was quick to say, "Let me check my records...oh yes, we have a rebate going on for a free Premium Package!" which was exactly what I wanted to hear in the first place!!
I'd have been cheated if I didn't know any better. Avoid this dealer.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of the Main Line:
A bunch of liars... Horrible customer service. Didn't care whether I was bying from them or not. Refused to refund me the deposit on my car although I was promised so!!!
Word of advice: STAY AWAY!
There are so many other BMW dealers in the area...

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW of the Main Line:
I have found them to be a reliable service department.Their friendly and courteous when i arrive, pricey but you get what you pay for!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of the Main Line:
I was highly disapointed with the overall performance of this delaership.
I recently moved to Philadelphia and BMW of main line was the closest dealership from my house.

when i first called in to check the inventory they assured me that the car is in stock and quoted me a lease price.
After visiting the dealership and Sales rep was trying to pull stuff as the car is already sold or someone left a deposit.
but i want to take delivery today he can manage something.

after pulling my credit and such he informs me that the price he quoted for the lease offer wasn't the correct one
and it would actually be lot more than what he quoted.
well the car price was lot lower than other quoted i have received but then again the car i got was had bare minimumm option. and other delaership didn't even carry sucha base model.

This is the first time i have leased a car, and was unaware of different fees and charges and i was totally manipulated in signing doc's

well, i still went through the purchase but i truly wasn't happy and will definately not refer them to anyone

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of the Main Line:
My windshield was smashed by ice and I took it here to have it replaced and a dent in the aliminum center console fixed (2006 330i). I left it with them while I was out of the country for three weeks. When I got back the car was still not done! I went right on vacation when I got back and talked to them about making sure I had the car ready when I got back or at a bare minimum a loaner. The car was not ready for another week and they were originally denying me a loaner (pulled me out of line for a rental car to give me one). All in all, they had my car over a month for a windshield! They tried to blame it on insurance adjuster. Worst part was they weren't the least bit apolegetic about the experience. Couldn't imagine much worse of an experience.

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