Bachman Volkswagen

Reason for Visit: Service

I recommend this dealer: No

My Review of Bachman Volkswagen:
I have taken my car here several times, each time has been nothing but a hassle. They try to nickel and dime you on everything possible. For example, I bought windshield wipers there, which comes with a warranty. The wipers went bad and were still under warranty but instead of exchanging them, they wanted me to setup an appointment to bring my car in, where they charge $88 and hour for service, to check them out, which is more than the windshield wipers themselves. I have also taken my car there to do recall work and when I got it back, my check engine light came on. I took my car back in and they charged me over $600 to get it fixed! I got my car back and ever since then, I get horrible gas mileage. I called and they said it was the Jefferson Co. gas, which is no different than what I was buying before. Yes, their staff is friendly, but I would not go here to get any work done, especially if you love your car and dont want to throw money away.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bachman Volkswagen:
Bachman is a great delareship and I had a pleasant buying experience! The sales team was patient and explained details thoroughly.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bachman Volkswagen:
Recently purchased certified pre-owned Jetta. Warranty was explained thoroughly, no hassle on evaluating my trade in, very friendly, professional, and got a great deal. Would definately do business with again and would highly recommend purchasing a vehicle from Bachman!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bachman Volkswagen:
excellent service, over delivered, best vehicle purchase i have ever had - no pressure, very relaxed!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bachman Volkswagen:
He sold me a special edition triple white beetle and was just a joy to
work with. I am certainly going to send all my friends and family to work with Mr. Wyllie and the other Bachman Volkswagen sales employees. I'm very greatful that he really took the time to find me the best deal and car possible.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bachman Volkswagen:
I purchased a pre-owned car and was very happy with the experience. I received a good trade-in value. The car I purchased was thoroughly inspected and detailed. It has been trouble free.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bachman Volkswagen:
I am dedicated to buy my next vehicle at Bachman because of the experience of buying my last vehicle at Bachman. I found it very enjoyable due to the friendly sales people and they made me feel very confortable in a situation that most feel awkward. Thank you Bachman.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bachman Volkswagen:
Jeff Pence, the dealership's sales manager, appraised my Volkswagen at $2500, proclaimed that was "all it was worth," and acted annoyed that I was wasting his time. I had an appraisal in hand from Carmax for over $6000, so I returned there. Bachman lost my sale as well as those of my colleagues due to Jeff Pence's unprofessional behavior.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bachman Volkswagen:
Every time we made a trip to this dealer, we have had to later return to have the issue either finished or revisited somehow. The last time, the service manager refused to correct several problems which are clearly a result of their repair and which we'll have to take somewhere else to have done correctly. I talked to my salesman and he talked to several people, but she wouldn't budge on the issue. What's funny is that when we dropped the car off, there was a customer there who she was treating the same way she treated me and he said that he'd never take his car there again either.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bachman Volkswagen:
I had my VW in for service several times. Each time they were supposed to be doing an oil change including checking all fluids. Shortly after my last visit, I expericnced trouble with my steering. I checked and the fluid was low. I filled it up and have had no other problems. They obviously were not checking fluid levels. On a separate issue, I have had my vehicle in several times for the same complaint, check engine lite on. They have charged me one hour's labor ($75.00) twice for diagnosis. The first time they told me they could find nothing wrong. The second time they could find nothing wrong until I pressed the issue. Then they said that my EGR valve was bad and they wanted parts plus labor to repair it - over $300.00. I wrote the service manager several time requesting his help in resolving this issue. I feel he should credit me with at least one hours labor. I have heard nothing from him. As for the sales department., I tried to trade in my VW on another used vehicle. I told them what the service department ssaid the check engine light was and that they could deduct that amount from the value of the trade in. They offered me less than half the tradein value on my vehicle. Needless to say, I will not return to Bachman for sales or service.

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