Bachrodt Baraboo Motors

Repair was completed timely with clear communication throughout the process. We will definitely be back again. throughout the process. We will definitely be back again. More

I have been using this dealership and service center for two years now. I am completely satisfied—the team consists of professionals. two years now. I am completely satisfied—the team consists of professionals. More

very pleasant staff. took time to wash my vechile after oil change. Gave me heads up on service ill be needing took time to wash my vechile after oil change. Gave me heads up on service ill be needing More

Purchasing our vehicle from Bachrodt was effortless for us. The staff had their stuff together and we were in and out fast. Their staff were very knowledgeable. us. The staff had their stuff together and we were in and out fast. Their staff were very knowledgeable. More

Easy to schedule; friendly and courteous personnel and it didn't take too long to do the eork. didn't take too long to do the eork. More

Friendly staff that communicates well. Unfortunately expected repairs did not resolve issues , but I will more than likely return to get addressed. Unfortunately expected repairs did not resolve issues , but I will more than likely return to get addressed. More

Great Service Department! They got me in and out with speedy service. They even washed my vehicle! They got me in and out with speedy service. They even washed my vehicle! More

I am extremely disappointed with my experience with Baraboo Motors and feel compelled to share serious concerns regarding their business practices and attention to customer safety. I purchased a 202 Baraboo Motors and feel compelled to share serious concerns regarding their business practices and attention to customer safety. I purchased a 2024 Ford Escape Platinum, and within just 2.5 weeks, the vehicle developed significant suspension issues. Upon inspection, it was determined that the lower ball joint pinch bolt/nut had not been properly fastened — a critical safety component. As a result, the vehicle was deemed unsafe to drive back to the dealership for repairs. Despite providing Baraboo Motors with detailed documentation and repair receipts, they refused to take responsibility for the issue or reimburse the $1,500 in repair costs directly caused by their apparent negligence. Instead of prioritizing safety, I was asked to sign a liability waiver simply to drive the vehicle off the repair shop’s lot — an alarming request given the severity of the situation. Even more concerning, Baraboo Motors insisted that the unsafe vehicle be driven back to their location rather than arranging to retrieve it themselves. This demonstrated a disregard for customer safety in favor of convenience, which is wholly unacceptable. The post-repair inspection results further revealed that the vehicle should not have passed the safety inspection prior to sale. Nonetheless, the dealership represented the vehicle as fully inspected and compliant, including in the exact area that required immediate and substantial repair. When I attempted to address these issues directly and professionally, the dealership refused to acknowledge any responsibility or shortcomings in their mechanical work. The lack of accountability, transparency, and basic respect shown throughout this experience has been deeply disappointing. Based on this experience, I strongly urge others to exercise caution and consider alternative dealerships. Customer safety, integrity, and accountability should be non-negotiable — and unfortunately, my experience with Baraboo Motors fell far short of those standards. More

Friendly and great from the start to finish. Very informative and treated us like family. Very informative and treated us like family. More

Everything went well and the payment was what they had estimated it to be.the truck is working out great. estimated it to be.the truck is working out great. More