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Baierl Cadillac

Wexford, PA

not yet
rated
110 Reviews

10430 Perry Highway

Wexford, PA

15090

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Showing 110 reviews

December 15, 2018

New Ownership Bought over 10 cars from Baierl in past years. Always received great service with courtesy. Recent issue with Cadillac- left voice mails - 3 emails. More

by Soon to be past customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Feldkircher, Bob Helsel
Dec 17, 2018 -

Baierl Cadillac responded

Hello. We troubled to hear about this lack of following up on our end and we'd like to talk on the phone to make it up if possible. Please call back and ask for David Hull. He's aware of the situation and is awaiting your call. Thank you for your time.

May 11, 2018

Excellent service Wheel bearing needed replaced on my 2008 xxx. I didn't have an appt but Regina and Greg were able to get my car in next day. Both are professional More

by Jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg McCreight was the service adviser who handled this repair, Mark Cupps, Regina Kennedy
May 14, 2018 -

Baierl Cadillac responded

Hi Jason! Thank you fo your kind words about our team! We will be sure to pass your great review on to them. Please let us know if we can help with anything else!

April 24, 2018

Disgrace I had my car in for repair. Oil leak near brakes. They managed to find $2250 in repairs - but they never repaired what I have brought it in for. Th More

by Nick6969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Cupps
Apr 24, 2018 -

Baierl Cadillac responded

Nick, I apologize that vehicle was not repaired to your expectations. Please reach out to me directly to resolve the issue. Sincerely Bob Helsel Service Director Baierl Chevrolet Cadillac 724.940.2020 BobHelsel@Baierl.com

April 23, 2018

Flat Tires We leased our cadillac with less than 2,500 miles. Ended up with a flat tire a year in and were told the Pirelli tires were not under warranty and pa More

by Jody Goldie
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mark Cupps, Regina Kennedy
Apr 24, 2018 -

Baierl Cadillac responded

Jodie, I apologize that you have had a less than stellar experience. Please reach out to me directly so we can further investigate your experience. I am concerned about Pirelli warranty explanation, but do not have enough information to dig into your situation. Here and Baierl we try to exceed expectations, but we obviously failed this time. I can be reached via phone or email at your convenience. Sincerely Gerry Raymond General Manager Baierl Cadillac 724.741.1192 GeraldRaymond@Baierl.com

April 15, 2018

great service dropped off my 2011 ctsv and the manager was thoughtful enough to keep it inside for me !!! Awesome Always great service Thats why I come back More

by John Frederick LaBella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Regina Kennedy
Apr 16, 2018 -

Baierl Cadillac responded

Thanks for the review John! We're happy to have been of help and keep your car inside. Let us know if we can help any further.

April 15, 2018

Excellent service Excellent same day service for a flat tire on a Cadillac. They had the special tire we use and there wasn’t an appointment needed. Have been to this d More

by Turk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cupps
Apr 16, 2018 -

Baierl Cadillac responded

Thank you so much Turk! We're glad to have been a consistent point of great service! We look forward to helping you again!

March 21, 2018

Friendly not pushy and the deal was a fair price. We were only thinking about buying a car. Tom showed the Cadillac and the cost for us to buy it and be driving a new Cadillac.......well enough said> More

by GMcarguy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Holderman
Mar 22, 2018 -

Baierl Cadillac responded

Thank you for the review sir! We appreciate you taking your time to leave a review here for us! We look forward to seeing you soon!

March 17, 2018

Serivce is excpetional The service is exceptional at this dealership. I wouldn't take my vehicle anywhere else!! This team continues to exceed my customer expectations. More

by j9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bursick , Regina Kennedy
Mar 21, 2018 -

Baierl Cadillac responded

Thank you so much for the review! We're so happy to be a consistent store for you to trust! Let us know if we can help further!

March 01, 2018

201 7Cadillac CT6 - Anthony/Teresa Wyche Matt was exceptional. He was well-versed on the 2017 Cadillac CT6. He made my wife and me feel comfortable and he was accommodating. He knew his way More

by 69ant, tee69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Little
Mar 02, 2018 -

Baierl Cadillac responded

Thank you for the high praise about Matt! We're very proud of him too and happy to hear you guys worked so well together! Let us know if we can do anything else!

February 23, 2018

Joe Feldkircher was awesome! Joe was very intuitive concerning my needs. He tirelessly searched for the vehicle that would meet my requirements. He changed his schedule so as not More

by Raymo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Feldkircher
Feb 27, 2018 -

Baierl Cadillac responded

Thanks Ray! We're happy to have been of help! If anything else comes up, please let us know as we'd be happy to help!

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