Balise Ford - Service Center

Chris’s service team was awesome! They diagnosed the problem with my car quickly and its been running awesome ever since! They diagnosed the problem with my car quickly and its been running awesome ever since! More

I was very pleased with the service I received from Chris and his staff including the wonderful valet service provided. I would highly recommend Balise Ford for their professionalism and excellent service. and his staff including the wonderful valet service provided. I would highly recommend Balise Ford for their professionalism and excellent service. More

Hello. In February of this year, I bought a 2023 Ford Maverick from Balise Ford in Hyannis. I did have a good experience buying the truck although there cou In February of this year, I bought a 2023 Ford Maverick from Balise Ford in Hyannis. I did have a good experience buying the truck although there could have been a bit more explanation of the various aspects of the purchase agreement. But all in all, I was happy with the experience. However, I was told by two employees that I was entitled to 2 free oil changes. I went there today for the first oil change. It was quite time consuming. My usual garage does an oil change in about 15 minutes, this took an hour and a half. But they did warn me in advance, so that’s fair I guess. Thing that did bother me was after they did the oil change, I found out it was not free. It cost me $90! They said it was because technically my truck was used - it was a loaner. It had 6000 miles on it when I bought it (I knew they said it was ‘used’.) However, they never told me it was a loaner. I probably would have still bought it but I would have liked to know that. And I didn’t know I wouldn’t get the free oil changes because of that. I did hand them $23,000 in cash and financed the rest when I bought it. In other words, I handed them a lot of money. Would it have killed them to give me the free oil change, especially after their employees promised me? Anyway, I guess misunderstandings happen but I would advise other customers to double check if they are offered something for ‘free’. By the way, the guy who handled my transaction today did well in explaining why it was not free, but nothing was done to try to rectify the situation. That’s why I said the communication was poor. More

Amazing service by Mike Boden! Always professional and has your best interest at heart. Will definitely be back for my next car! Always professional and has your best interest at heart. Will definitely be back for my next car! More

Balise is awesome . Sue Murphy,Jason,Kevin,Alanah, are a great team Wouldn’t go anywhere else. Sue Murphy,Jason,Kevin,Alanah, are a great team Wouldn’t go anywhere else. More

Experience was very unprofessional from store manager, service manager and their recommendation for towing Capeway towing services. service manager and their recommendation for towing Capeway towing services. More

Terrible Service! !! Purchased Brand NEW 2021 F150 drove it off the lot called 3 days later with 3 issues- taillight not working, passenger door window regulator con !! Purchased Brand NEW 2021 F150 drove it off the lot called 3 days later with 3 issues- taillight not working, passenger door window regulator constantly making the window go back down when trying to close, and the power inverter is not working and cant charge or use the outlets in it. APPOINTMENT #1- 1.5 months later, cant fix anything need to order all the parts reschedule for 3 weeks later APPOINTMENT #2- 2.25 months later, fix the window reg and the invertor problem, need more parts for more mt taillight, reschedule appointment 2 weeks APPOINTMENT #3- 3month later, replace the wiring harness(per say), get home and it doesn't work again not even the 10min ride home. BTW- I've been pulled over at least 6-8times in this time span, ive been written up once for $50, and the rest i show the receipts and ford documents showing the ongoing repairs and the inability of having it fixed. BTW THIS IS BRAND NEW - UNDER FULL WARRANTY APPOINTMENT #4-6+months later still awaiting to drop off More

If I could give this lower than 1 start I would. I spent the summer on the Cape and was preparing to return to Maryland for winter and needed to get my oil changed before the trip. They did the all I spent the summer on the Cape and was preparing to return to Maryland for winter and needed to get my oil changed before the trip. They did the all point inspection with my oil change, the same as my regular Ford dealer back home, but came up with over $800 worth of things that should be fixed before I made the drive. Jason, the Assistant Service Manager, tried several scare tactics suggesting that if I didn't do the suggested service that I might not make it home, that I could be stranded on the side of the road, and so on. I have my car serviced regularly and keep up on the maintenance so I was suspicious, I noticed one of the items on the list was a belt that I had just replaced less than 6 months before - I knew he was lying. When I mentioned that I already replaced that belt he suggested that my regular car dealer probably put an old cracked one on. When I persisted he said that he hadn't actually seen the belt and was just going by what the mechanic had said, and still suggested I change it. Before leaving he made sure to give me his card and tried one more time to scare me into getting the work done and that he would be sure to fit me in before I left for Maryland and not to call the regular phone number, but to call him directly so "he could take care of me". I guess he gets paid on commission. In short, don't go there alone if you are a woman - they'll run up a large bill assuming you won't know any better and will agree to whatever they suggest. More

I had four new tires replaced on my F250 pickup on December 30th 2021 with a scheduled appointment. They worked on my truck for 2 hours installing the new set of tires. No complaint there. I have o December 30th 2021 with a scheduled appointment. They worked on my truck for 2 hours installing the new set of tires. No complaint there. I have one of the Ford wheel and tire road hazard warranty plans on my truck, and when the service advisor contacted them for coverage on a couple of my tires (nails in a portion of tire unable to be repaired), and per a call to the Ford Road Hazard telephone staff when I returned home that same day, they informed me this was and should have been covered, yet the service advisor told me the tires were not covered. It took a few weeks, and I finally had to involve American Express to obtain the return of approximately $1,300 on my end, because the staff couldn't be bothered to enact my refund. NOW PROBLEM TWO...February 18th in Central Florida and I begin hearing a scrubbing sound when I apply my brakes. I contact one of my local Ford dealers and head straight over, being told I can walk in without an appointment and be taken care of, if I don't mind waiting a little longer. Upon them inspecting my truck, they show me the front brakes are completely worn out, so much that the left front brake rotor was being scraped and permanently damaged by the worn out brake pad. So what went from a fairly simple front brake job, now increased by almost $400, because the service staff at Balise Ford couldn't be bothered to inform me of the unsafe front brakes needing replacement at the time they replaced my set of tires. As explained and shown to me by the technician working on my truck in Florida, when Balise had the tires/wheels removed from my vehicle, it would have been a process of simply looking at the brake pad linings, which would have taken 15 seconds per side, and I could have avoided the higher cost of the damage done by Balise not recommending and replacing my front brakes, not to mention the potential unsafe situation I could have been placed had I been towing my Fifth Wheel RV with my truck. So my advise is this, don't trust the service staff at Balise will perform the duties you'd expect of a full service Ford dealership. They will lie (tell you they will call and/or text you back with status on the dubbed up tires warranty claim, which caused me to make two additional trips to the dealership because my advisor wouldn't text or call me back when when said he would. They do not not train or instruct their staff to perform even the most basic of vehicle inspection while working on the exact same area of your vehicle (brake pads and rotors are part of the same assembly the wheels are mounted...how does any competent service staff not notice brakes are completely worn out and advise the customer when the worn out parts are directly in front of them...inches away when they removed and reinstalled the front wheels?). I will attach pics of the worn out brake pads and damaged brake rotor, resulting in not only the potential unsafe operation of my truck had I been towing my fifth wheel RV, but the doubling in cost for me to have a reputable Ford dealership service my brakes, 7-weeks after Balise Ford conducted such a sloppy and un professional job of working on my vehicle. Don't trust you will be treated honestly and in a safe and professional manner when you have repairs done at Balise...in fact, you should probably take your vehicle to another repair shop to insure any and all necessary repairs were completed and explained properly, and nothing important was simply overlooked by their service staff. The proof in my recent experience is the complete opposite anyone would expect from a large national brand product such as Ford. oh yeah, I ordered my next new F250KR while they performed my front brake work at Mullinax Ford in Apopka FL. NO dealer fees and nothing above MSRP, even during these times of no inventory. More

I wish I could give them 0 stars. Absolute nightmare of a service department. My 2019 vehicle broke down on July 23rd. I had it towed to Balise Ford since it was the closest dealership. What a mistake. I was service department. My 2019 vehicle broke down on July 23rd. I had it towed to Balise Ford since it was the closest dealership. What a mistake. I was told the soonest appointment time was August 11th. I questioned the wait, but understand the staffing shortages across all industries right now. The service manager assured me it would be looked at on the 11th. Fast forward to the 11th, and nothing. I called on the 12th to find a new service manager who told me that appointment on the 11th essentially was useless and meant nothing. This cycle continued to several days, at which point he finally confessed to me that they had vehicles that had been there for over THREE MONTHS. He informed me that they were severely understaffed and had no estimate for when my vehicle would even be looked at. Finally, one month after the breakdown, on August 24th, I received my vehicle. Avoid this service department at all costs. Tow your vehicle further if needed. It will be worth it in the end. I understand the staff shortages, but other dealerships were able to promise me an actual appointment within a week. Unfortunately I was unable to tow it to them. Balise is not forthcoming with their wait times, does not keep you informed, and does not honor appointments. While staffing is crucial, the most frustrating piece of this was the severe lack of communication. More