I got my 2014 used Hyundai Elantra from Balise Hyundai in Fairfield.
Since this was my first car, I was quite worried about the process in general and had a tough time going through several dealerships.
I am extremely thankful to the guys at Balise Hyundai for their patience and willingness to help me during the entire course of my car purchase. They offered me a couple of cars even before it hit the market and worked with me to find the right one.
Lance Raymond, in particular went out of his way to help me out to make sure that I was comfortable in buying the car. He came in on his day off multiple times, drove with me to my rental car location so that I could return my rental car, made the registration process hassle free (to give a few examples).
A big thanks to all others in Balise for answering all my questions. Keep up the good work guys :)
Initially was only planning to check out the top of the line infotainment system recommended by a leading consumer magazine when I entered the dealership. Wasn't planning to buy right away. I liked what I saw even though all the extras I wanted made it a little more than I had in mind to spend but, the generous rebates made it the best time to buy.
Our experience with Stacey was great. She was super friendly, helpful, knowledgeable, and never pushy. Though we were very interested in a particular car, we needed to mull it over before finalizing our choice, so the dealership offered to put a hold on the car without penalty. We ultimately decided on that car. When we found that the car was missing its instruction manual, Stacey ordered a replacement, and all went well.
We actually enjoyed our car buying experience today in thanks to RJ. He took the time to get to know us, what we wanted and how to best help us achieve our car buying dreams. He was patient, not pushy and gave us plenty of space to talk things over before making a decision. We have always been happy with Mary and the service team and knew we had to purchase from Balise. They are not pushy and definitely have their customers best interest at heart. Thank you again to RJ for providing us with all of our options today. We made the right choice with your help!! Thanks.