Balise Toyota of Warwick
Warwick, RI
Filter Reviews by Keyword
By Type
Showing 1,177 reviews
Impressed If you're reading this, you might as well visit Balise, talk to a sales guy, and look around. It's not going to be a waste of your time. You will get If you're reading this, you might as well visit Balise, talk to a sales guy, and look around. It's not going to be a waste of your time. You will get something done. They're not going to jerk you around or pull any fast ones. They're very good at what they do, which in my experience involves bending over backwards to sell you one of their cars. Harry is particularly good and the reason I now have a car. Flanking him are Travis (disarmingly friendly giant), Alfredo (finance wizard), Brian (laser-guided insurance salesman), and Rene (helpful delivery guy). Watch out for Sean. He is a semi-automatic deal closer and can easily knock down prices so low that you'll be tempted to buy a car on the spot. On to the details: I needed a used car. Toyota, Hyundai, or Honda. Day 1: I visited a few car dealer websites and browsed the Kelley Blue Book site, and Balise consistently had some of the lowest prices in my area. It was a huge, shiny building right off Rt 37. I was approached by Harry, who sat me down and discussed my price range, what I was looking for, and what my lifestyle is like. Within minutes he lined up two Corollas and a Ford Fusion, all precisely within my price range and in great condition. I mean, I didn't even know I would want the Fusion, but Harry educated me on how surprisingly competitive they are, and later research agreed with him. I decided to shop around to be safe. Before I left, Travis was eager to meet me and discuss which cars I was interested in, why I liked them, and asked Harry to look into any similar cars they had in case I wasn't satisfied. I got a call the next day from the dealership asking if everything was okay, if I liked what I saw, and if I had any questions? Yes, yes, no. Day 2: I revisited and took the Corolla for another test drive, which Harry was happy to do. Sean was confused: if I liked the car, and it was within my price range, and I had the money down, what was holding me back on a deal? He knocked the monthly payments down by $50 on the spot. It was a haymaker blow, and I was bamboozled. Somehow I remembered I wanted to get the car inspected before buying it. Harry popped the trunk so my car-savvy friend and I could take a look, and we couldn't find a damned thing wrong with it. I was a little wary: why was this car, having only 92k miles on it, in such good condition at such a low price? So I insisted on taking it to the Firestone down the street. Harry's boss, Erick, didn't flinch. So we made an appointment for the next day. Day 3: Traffic on 95-N plus freak monsoon-level downpour made me late to the dealership. I offered to give Harry a ride back to the dealership while I waited for inspection, but Erick said it was fine for me to go alone and tossed me the keys. Color me impressed. That was a good move. Unfortunately it was too late, because Firestone was full of appointments that evening. I made one for the next evening and Harry straight-up offered to drop the car off at Firestone while I was at work so it was inspected by the time I left work. I didn't even have to ask. I didn't know this level of customer service was legally permissible. Day 4: The mechanic said everything was clean and was giving me a look like "Why haven't you bought this car yet guy?" The only problem was a nail in one of the tires, which made Harry visibly leap forward and promise to repair free of charge. So Harry and I went back to the dealership to talk business. All in all, it was pretty quick. I was lowballing the entire time and they kept matching my offers. Alfredo ran the numbers for me, walked me through all the legal stuff and warranties they offered, and used a few tricks to get me a full extended warranty, paint protection, GAP coverage, and a finance plan, the full package totaling $7 above what I was willing to pay. I don't know how he managed this, but I revisited my budget and determined that eating two less Big Macs per month than usual was a reasonable sacrifice so that was that. Alfredo is a very patient and straightforward numbers guy. He answered every question I had without making me feel like an idiot and he didn't try to confuse me with marketing speak. Everything was clearly and concisely explained. I knew exactly what I was getting into, and I knew I had options, and what they were, and what each one entailed. Thanks Alfredo. Oh wait, I didn't have full insurance coverage. It was getting late. I couldn't drive the car, but I owned it. Harry said no problem, they have staff for this. Day 5: This is where Brian comes in. I can count on one hand the number of professionals I've met in my life who can match his level of competence and fervor. Brain spent two days and numerous phone calls trying to deal with All State to lower my rates somewhere below "outrageous and borderline personally offensive." I sat in on a call with him and the guy presented his case like a lawyer, at one point cowing a cocky All State agent into a stunned, meek silence that lasted about three minutes. Brian pulled out all stops, did the research, went the extra mile, and explored every avenue he could think of, but All State, like a smug chicken on a foul egg, refused to budge. They were demanding a deposit that was literally more expensive than the car I just bought, and their monthly payments were twice that of the car itself. Faced with giving up the car or being late on rent this month, I was forced to find another insurance company. Brian's talents are wasted. He is a highly sophisticated tactical insurance delivery mechanism being operated by the dumb 700lb chimpanzee that is All State. I have never had a sales person advocate for my interests before. But really, this is just par for the course at Balise. They're lucky to have nearly everyone there. Day 6: Rene showed me how to use the car. He had a very Alfred manner, which made me feel kinda like Batman. So when I pulled out of the dealership that day and Rene and Harry were waving me goodbye, I felt slightly more ready to take on the world. Long story short, Harry and the Balise team managed to sell me a car while making me feel like I had somehow gotten away with something. As far as Harry goes, don't settle for reading about him. Go and meet him if you're looking to buy a car. More
Purchase to Service I recently purchased a used 2011 Toyota Tacoma and had a very pleaseant experinece at balise. Upon the first oil change, the service department was o I recently purchased a used 2011 Toyota Tacoma and had a very pleaseant experinece at balise. Upon the first oil change, the service department was on time, efficient and again very pleasant to deal with. All in all, my experience thus far at balise has been very good and I will continue to return to Balise for future service. More
good experience Polite and no bull**** car buying experience. Very nice job going thru new car gadgets. Salesmen was honest, and friendly. I would return to buy Polite and no bull**** car buying experience. Very nice job going thru new car gadgets. Salesmen was honest, and friendly. I would return to buy another vehicle. More
LOVE MY NEW CAMRY I went in on a Wednesday night to look at a Corolla and left with a brand new Camry. Harry Nguyen was very courteous and professional and was happy t I went in on a Wednesday night to look at a Corolla and left with a brand new Camry. Harry Nguyen was very courteous and professional and was happy to tell me many times that I would be driving away that evening in a new car. I should have bargained, but being a first time new car customer in over 25 years I was nervous and didn't try. My fault. Looking forward to my first service appointment in January. Love the car! Thank you Harry. More
Syed was supper! Car shopping is all about working with someone who is going to honor your time and treat you like a family member. Syed Shah was a real, honest and u Car shopping is all about working with someone who is going to honor your time and treat you like a family member. Syed Shah was a real, honest and upfront Sales Consultant during our time at Balise. A true family man who understood where we were coming from. As a Father with three kids, he helped me get the van I needed. Sam Malo was also very helpful with the final financing process. He was friendly, professional, and direct. He made the checkout process quick and easy! Thanks again guys. God's Blessings, Garrett Cooke More
Great Salesman . I recently purchased a Toyota Camray .I love my new car and I am very very happy with the whole experience. Syed Shah was wonderful. He was patient I recently purchased a Toyota Camray .I love my new car and I am very very happy with the whole experience. Syed Shah was wonderful. He was patient , explained everything, no pressure, no haggling, and did everything possible to assist me to get the cat I wanted to fit my budget. This was the best experience that I have had in buying a new car. In my review survey I gave all nines because I believe nines are truly exceptional and everyone has room for some improvemrnt. If i could redo my survey I would have given all tens. If you have a great ex[perience please rate your salesman accordingly. Ask for Syed Shah . You won't be sorry. More
My man Sonny! Sonny Singh took extremely good care of me and my father as we decided it was time to lease a new car, The hospitality expressed by Sonny was fantasti Sonny Singh took extremely good care of me and my father as we decided it was time to lease a new car, The hospitality expressed by Sonny was fantastic. He even asked us if we wanted a yogurt after we said we were hungry LOL. We leased a 2015 toyota corolla and couldnt be happier with my experience at balise, after some negotiation we drove out of there with the car THAT NIGHT. Fantastic experience, anybody who gives a bad review is simply just a bad negotiator. More
Dishonest Sales Pitch - Beware If you enjoy game-playing, haggling, dishonest sales pitches, and being lied to, well, then this dealership is for you. If you prefer to work with rea If you enjoy game-playing, haggling, dishonest sales pitches, and being lied to, well, then this dealership is for you. If you prefer to work with reasonable, salespeople with a sense of integrity then avoid Balise at all costs. This dealership represents all the reasons people hate car shopping. I made an offer on a vehicle at Balise yesterday, After being told they could not accept my offer (fair enough) I left. I received several e-mails this morning from Balise. After the third e-mail, I responded with an e-mail stating that I was still interested in the car, and, I made an another offer (one that was $500 higher than my original). Soon thereafter I received a call from one of the managers, Josh. After some time on the phone, we agreed on a price. I stated this price several times. I even made it clear that I was requesting that the $220 dealer fees be absorbed into the the price I was willing to pay. Josh said that would not be a problem, and that "while the paperwork would have to show the $220 fee," he would "remove that amount from the cost of the vehicle." Having agreed on our price, I then emphasized that I did not want to waste my time driving back to the dealership (a 30 minutes drive) if we did not have a deal, His response was "I can't see any reason this won't happen." He even told me I could leave with the car today. I drove to the dealership only to discover I was not dealing with Josh, but rather the same salesperson from the evening prior. He was in no way prepared to offer me the price Josh and I agreed upon (the price he was offering was approximately 1k more than what I was promised on the phone). After an infuriating back and forth, I asked to speak with Josh. After sometime waiting, Josh appeared and apologetically stated there must have been a "miscommunication" (all the while denying none of our phone conversation). Speaking as someone who has spent 14 years teaching Communication at our state University, Josh, the "miscommunication" to which you refer, is more aptly termed "lying." I encourage others to look for dealerships that conduct themselves with integrity. Sadly, Balise is not one of them. More
I'm enjoying my new car I came to Balise Toyota in Warwick looking for Used car for my budget. As I was walking the car lot. I was met by a salesman Sunny. He welcomed me to I came to Balise Toyota in Warwick looking for Used car for my budget. As I was walking the car lot. I was met by a salesman Sunny. He welcomed me to the dealership. I explained to him that my budget, that was very narrow due to some personal matters I had. He was very understanding and reassuring. He asked me what I would like to have in my new car. He listened well to my answers, and amazingly offered a few cars that would fit my requirements. The sales Manger Travis and Sonny worked very hard. Then together we landed on a BRAND NEW 2015 Corolla S that worked with my budget. Needless to say I was surprised. The team at Balise Toyota are hard working and honest folks. I would recommend my family and friends to them. More
This dealership was fantastic! Great experience at this dealership. Sean was super nice, helpful, friendly, professional, and patient. Really great, I highly recommend, and I'd de Great experience at this dealership. Sean was super nice, helpful, friendly, professional, and patient. Really great, I highly recommend, and I'd definitely go back to this dealership again! More