Banister Ford of Marlow Heights

The staff is friendly and knowledgeable and work diligently to ensure customers get what they want and need. Big shout out to Kwami and Mel! diligently to ensure customers get what they want and need. Big shout out to Kwami and Mel! More

Mercedez is the best, will recommend her anytime. She very polite and understanding. I really like her She very polite and understanding. I really like her More

The person that assisted me, he was very pleasant understanding and great customer service Davontae understanding and great customer service Davontae More

Banister Ford is quite attentive in correcting the problems with the vehicle identified by the customer. The timeliness in making the repairs is excellent upon making an appointment. The customer ID u problems with the vehicle identified by the customer. The timeliness in making the repairs is excellent upon making an appointment. The customer ID updated on the progress being made on repairing the car. The work on the car is reliable. The staff is professional and very hospitable in their demeanor. The facility is clean. Space is available for customers to work or relax. More

Although the service was good, I am a 73-year-old senior, and a week later the cap on my oil popped off while I was driving the 495 at 60 miles an hour. I heard a pop and thought it was my wheel. When I re and a week later the cap on my oil popped off while I was driving the 495 at 60 miles an hour. I heard a pop and thought it was my wheel. When I reached my destination Silver Spring, MD, my engine was smoking. I looked beneath the hood after trying to find out how to open the hood!!!! only to see the cap was off and oil was spilling all over the engine. I called AAA to bring some oil and they do not provide that service. I had to get a ride to the Auto Zone to buy oul. I purchased two quarts of Valvoline Oil for $22.00 and poured the oil into the hole. I did find the cap, fortunately. laying on the engine. I was lucky and blessed. This is the second time the cap was not secured in my van. One other incident was my tires were not rotated as indicated in my invoice and when I mentioned it, I was asked "How do you know the tires were not rotated" I said I always mark them. I am an AARP Driver Safety Instructor. I am also an AARP Frau Network team member who notifies participants to watch for fraud and scams when dealing with any service. I am requesting reimbursement of the $22.00 or credit for my next oil change service and notification to all service members to complete their tasks as stated on the invoice and not take advantage of Maryland's senior population. We should receive what is indicated and pay for it. THE CAP ON MY OIL CONTAINER WAS NOT TIGHTENED, IT POPPED OFF DURING DRIVING. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. MY TIRES WERE NOT ROTATED, AS I MARK MY TIRES AND TAKE A PICTURE OF THE TIRES WHEN I ARRIVE FOR SERVICE. AS A SENIOR, I MUST TRUST THE SERVICE DEPARTMENT TEAM TO KEEP MY VAN WELL REPAIR SO THAT I FEEL SAFE ON THE ROAD. I DEPEND ON BANNISTER FORD SERVICE TEAM MEMBERS FOR THIS ASSURANCE. Thank you Roselyn Hobson 301-793-1866 Maryland State Coordinator AARP Driver Safety Program More

Great customer service. I did not have a long wait work completed in a timely manner. I did not have a long wait work completed in a timely manner. More

From the beginning they had the wrong vin number. I asked them to repair the brake light switch and it was never fixed. They kept my truck for one week and they said they replaced the shift cable but I asked them to repair the brake light switch and it was never fixed. They kept my truck for one week and they said they replaced the shift cable but when I did pick up my truck I only made it off the lot to the gas station next door and the my truck was stuck in park and I asked for someone to come out there and fix it. More

Repair service department provided excellent customer service. Great atmosphere for customers. My auto oil change is working great again! service. Great atmosphere for customers. My auto oil change is working great again! More

It’s always been great service since I’ve been taking my truck there, also Asia Diaz is beautiful. truck there, also Asia Diaz is beautiful. More

I was in and out quicker than I thought. My car is good to go. My car is good to go. More