This organization is the epitome of the distaste we all have for the car buying experience. During my experience I witnessed how Banks Auto's sales mangers exercised their lack of morals. Specifically, I was told a charge (line item) was going to be removed from a proposed deal we were working on and that Bank's was going to take the loss due to their mess up. What the sales manager ended up doing was taking the charge off the deal and then subtracted the same amount from the promotional discounts I was eligible for. After catching the sales manager's attempt to STEAL from me, he actually got angry with me, loud and swore at my salesman in front of me. I think he was upset that his lack of ethical standards was on full display.
You might be wondering why I didn't walk out and go somewhere else. To answer that question, I had been working with a salesman that I liked for a few weeks. He was the ONLY reason I didn't leave. I didn't think it was right that the slimy Sales Manager should be able to screw up a sale for his staff.
Additionally, if you are interested in any of the "Great deals" Banks Auto's has on their main website page; they probably aren't on the lot. Every single special promotional vehicle I looked at on their website was already sold. I told them it looked to me like false advertising. I was told that the cars sell so quickly, that they are unable to keep up with their website. Out of curiosity I checked the website a few weeks later and the same promos/cars were still posted.
Completely disgusted, mistreated and lied to on several occasions I called Chevy and filed a complaint. By the next day or two the website was changed, but wouldn't you know it -those cars are already sold as well. Chevy sent the complaint to Bank Auto's and they didn't care enough to reach out and at the very least apologize. I guess this is standard practice and doesn't need to be addressed.
If this is how you operate - I have no problem letting other potential customers know. There is no way this dealership gets a 4.7 out of 5 stars unless they have someone in the back writing a bunch of fake 5 star reviews.
Avoid this dealership if you are looking for a fair deal, ethics, morals, accurate advertising or any form of decency or respect for customers.
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