Barnett Chrysler Dodge Jeep Ram

Barnett Chrysler Dodge Jeep Ram responded

This vehicle was brought to us with the customer complaining of a noise. Our technician found that tires had been compromised because the vehicle had been driven with wheels out of alignment. When the alignment was corrected, the noise remained, due to the damaged tires. The vehicle was then taken to another service facility, which diagnosed the noise as faulty wheel bearings, erroneously relying on a technical service bulletin that, in fact, did not apply to this vehicle. Nonetheless, at the customer’s insistence, we replaced wheel bearings. The noise remained. Again we cited the damaged tires and here is where communication broke down. After 12 months of ownership, tires are not warranted by the automobile manufacturer and when this was explained to our customer, she became angry and vulgar. With respect to rudeness, we are happy to provide our customer with a copy of the recording of that phone call as a reminder of just how the communication broke down.

msp97 responded

Sure, but when Dan asked us to go into his office he aggressively began accosting and accusing us and it was apparent he just wanted to throw gas on the fire. I tried to calm things down a couple times when wanted to play his recording on the phone call, but he repeatedly kept saying “you don’t trust me!!” but he wouldn’t let up so we realized it was futile to be his captive and as we left he followed us out into the service area yelling at us. It was obvious he just intended to berate us. He yelled to us “never come back.” There was a couple other customers present who were astounded at his behavior and told us so. Other comments posted here and elsewhere will back up our experience at Barnett Chrysler. We have had 4 Chrysler Mimi vans and will buy others going forward. Just never at Barnett again. There are other dealers close by, but we’ve always felt a need to give local businesses our patronage. Any way you look at this, Dan could have started things completely differently than he did when we started out in his office. As I posted before, I called him and apologized for my side of the street. His comment above just keeps the fire burning. He could have simply posted his apologies as I had. As we left I asked dan if they could swap wheels and tires with another car to test and verify 100% that it is a tire issue and Dan angrily refused- this is when he told us never come back. Dan has my information. He can send me the bill for the bearings. I’m not trying to scam them but they have lost a customer and other people should beware. Some de- escalation trading would go a long way.

Barnett Chrysler Dodge Jeep Ram responded

This part was ordered on January 17th. ?We were immediately advised that it was not avaliable. The most recent communication from the manufacturer to us was that the part was still on backorder with an ETA of September 30, however, shipping for this part is still not confirmed. We have reciprocity with other dealers and did communicate with Roseville but were told that while they have the needed part, it is committed to another customer, not CG, and not available to us. While we regret the inconvenience, we simply are not able to resolve the supply chain issues that continue to plague our industry as well as many other businesses. Sincerely, Barnett Management

Barnett Chrysler Dodge Jeep Ram responded

We always want to have our customers greeted and made to feel welcomed immediately on arrival and we regret that you did not feel that was the case. We have tried to locate your name among customers who did interact with our sales staff but were unable to do so. With respect to providing details regarding financing, we would need to have an application for credit submitted and agreement on a vehicle and price so that the amount financed could be determined. Again, we can find no such information for you. We are glad that given the shortage of vehicles on dealers' lots you were able to find a Jeep that worked for you. Sincerely, Barnett Management

KMOWEN21 responded

I filled out a credit application while in the dealership however was told they would not run my credit until I had money from my insurance company paid out to me. It’s odd that you wouldn’t have my name anywhere especially considering I made an appointment online to come and look at a vehicle. The initial appointment I made had to be changed due to the salesperson I made with being out that day.

Barnett Chrysler Dodge Jeep Ram responded

Dear David, Thank you for taking the time to leave your feedback, however we’re having trouble finding your visit in our system. We would appreciate if you could reach out to us at the dealership so that we can figure out if you have rated the correct dealership and, if so, properly address your review. Sincerely, The Barnett Management Team

Barnett Chrysler Dodge Jeep Ram responded

Mr. Borowicz, Your review is quite troubling and upsetting. While we, the dealer, set the price of the car, the State of Minnesota sets the cost of the license plates. You are correct that one of our employees input the cost of the license wrong by $64; however, this was an honest error and we are not changing the price of the vehicle, we are just collecting the amount due to the State of Minnesota. It would be no different than if you went to the DMV yourself and they charged you the wrong amount for your license tabs. The State would send you a letter telling you that you owe the difference, not just forgive it. Again, we sold you the vehicle for our agreed upon price. The taxes and license are your responsibility regardless of the amount. Additionally, just like when you go through a home closing, when you purchased your car you did sign a compliance agreement stating that if we made any clerical errors in your paperwork you would assist us in fixing them. If you'd like to be sent a copy of this for your records, please let us know and we would be happy to oblige. Sincerely, - Barnett Management Team

Barnett Chrysler Dodge Jeep Ram responded

Hi there, we would be happy to re-visit this with you. Unfortunately, it sounds like there was some confusion. Our initial conversations were about purchasing the vehicle, however, you then inquired about leasing. When you asked about leasing, we requested a credit application to provide you with an accurate quote, as your credit tier has a large impact on the payment. At that time you refused to complete a credit application, so we simply provided our current lease promotions which were not on the specific vehicle you originally inquired about and were dependent on top tier credit. This lease advertisement also required a down payment upfront along with tax and license paid. When you did complete the credit application, you then expected the advertised lease payment option on a more expensive, and different, vehicle. We would be happy to review your options further and discuss the pros/cons of both leasing or purchasing a vehicle. Please call us at 651-482-6100 and speak with our Customer Care Department.